“I have had constant problems from Haart from the get-go. ......”
1 Star Review
Jul 02,2010
By:
'Peter'
Jul 02,2010
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
2
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I have had constant problems from Haart from the get-go. First they gave us the wrong dates to set up the direct debit for the rent, that upset the Landlord, as his mortgage could not be payed on time. And they failed to notify me of the problem for over a year (my poor landlord, as he is an extremely nice person).
When it was nearing the end our rental contract I informed both the Landlord and Haart with 2 months notice that sadly I would be moving, I also informed them of my holiday plans within the near 14days. While on holiday Haart were organising viewings while I was out of the country? I received several rude answer phone messages on a daily basis while I was away. My neighbors said they though something was odd, when they saw Haart agents attempt to gain access to my residence when I was away, they even told them I was away on Holiday! The agent told my neighbor everything was fine, and that everything had been arranged through me - blatant lie!
My Landlord then decided to switch Letting agent. Following this news I was barraged with several more rude phone calls from Haart.
When it came to return of my rental deposit, Haart claimed they could not release the funds as they did not have my new address or bank account information. This was all confirmed in my notice letter, and my account information is in the original contract.
What on earth are these people doing!!!!
So if you like:
1. rude people
2. constant annoying phone calls
3. staff that appear not to know what they doing
Feel free to use Haart, otherwise I recommend using another estate agent.
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