“Lack of co-ordination of information, poor communication and incorrect information ......”
1 Star Review
May 03,2013
By:
'Robert'
May 03,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SK8
Lettings (as a Landlord)
Postcode: SK8
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Lack of co-ordination of information, poor communication and incorrect information and finally including an amendment to the AST to change supplier of energy to SPARK ENERGY without any prior agreement. This un-authorised amendment to the AST was not agreed by me - the owner of the property - and not brought to the attention of the prospective tenants. Reeds Rains were only acting as a finder service to me and so the AST agreement is with me and the tenants. The un-authorised amendment was included without my knowledge and as Reeds Rains signed the agreement in my absence I had no knowledge of it whatsoever. It has taken several phone calls to SPARK ENERGY to correct this situation. Read the blogs regarding Spark Energy they are very revealing. Reeds Rains must have some kind of incentive to pass on personal information to a third party without permission and change energy supplier without permission of either the property owner or tenant. My personal recommendation is to steer clear of any Agent that conducts business in this manner.
What agent could do to change your mind?
Will never use this agent again whatever their excuses and definitely will give them a bad reference to anyone who asks
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