Derby, DE1
4.6/5, 113 reviews
92% recommended
0% sales valuation accuracy
0% sales fee satisfaction
84% lettings valuation accuracy
89% lettings fee satisfaction

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“RENT WITH ASHLEY ADAMS AT YOUR PERIL!...”

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Nov 05,2024
Minithumbdown
By: 'Angela'
Nov 05,2024
1 people found
this helpful

DO NOT RENT AT MIDDLETON HOUSE, 27 ST. MARYS GATE WITH ASHLEY ADAMS!!!

Reasons:

1. Phoebe is an incompetent liar, in fact the whole business is a joke. THEY ARE TOTAL LIARS, they will tell you anything to get you to sign a tenancy agreement. Then will leave you high and dry and NEVER respond to multiple emails and calls. Travis is just a waste of space as a minimum wage 'Manager'.

2. There is an XL Bully here that walks around without a muzzle, I've contacted the Police as the Landlord/Ashley have no interest in the fact that its aggressive and dangerous. It's reared up at me and nearly got out of it's collar. Pretty sure it would have attacked me if it got free.

3. Some pubs stay open until 2am, playing outside amplified music SO loud that you can't sleep. Even in the week. I've made my complaint to the council, several others are too. Good luck to any potential residents who want to live in the 2 properties near the communal carpark! Pay £2000pcm for zero sleep.

4. The other residents disrespect the building, they throw all sorts of rubbish everywhere. I found a used Vape in the communal area, if a dog ingests this it could be fatal. The bins are always overflowing, nobody gives a damn who lives here.

I'll be making a formal complaint to the Property Redress Scheme, Property Ombudsman and every other regulatory body I can find.

AVOID! AVOID! AVOID!

If you don't believe me, read the 'Poor' rating on Trustpilot.

69% of 1 Star reviews Travis, here's proof you are incompetent.

https://uk.trustpilot.com/review/www.ashleyadams.co.uk
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Latest Reviews

View all Reviews 113
5th Nov 2024
reviewed by 'Angela'
“

DO NOT RENT AT MIDDLETON HOUSE, 27 ST. MARYS GATE WITH ASHLEY ADAMS!!!

Reasons:

1. Phoebe is ......”

12th Oct 2023
reviewed by 'ali'
“This is currently my third property I am renting here in Derby and the first time I am using Ashley ......”
30th Sep 2022
reviewed by 'Ada Chan'
“They are all very helpful and good arrangement for the rental process.Now I would like to thanks their kindness ......”
31st May 2022
reviewed by 'Kene'
“Recently moved from New York for postgraduate research in Derby. Contacted Ashley Adams over a house I had seen on ......”
11th Jun 2020
reviewed by 'Emma'
“Terrible experience. We phoned in an offer on a house, got told that we would need to put in a ......”
11th Jul 2019
reviewed by 'JASON'
“I arranged an appointment on a Monday to view on Wednesday and they cancelled without me being notified. When I ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Ashley Adams
37-38 Irongate
Derby
Derbyshire
DE1 3GA
01332 202040

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £235,000 £235,000
Lettings 84% 89% £390 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
37 0 67 4 0 0 0 2 0 3
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Unprofessional and Dishonest...”

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Oct 12,2023
Minithumbdown
By: 'ali'
Oct 12,2023
1 people found
this helpful
This is currently my third property I am renting here in Derby and the first time I am using Ashley Adams services. I can honestly say that my experience with Ashley Adams has been greatly upsetting. There seems to be no empathy for people, and ...
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“They are all very helpful and good arrangemen......”

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Sep 30,2022
Minithumbdown
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Ashley
By: 'Ada Chan'
Sep 30,2022
0 people found
this helpful
They are all very helpful and good arrangement for the rental process. Now I would like to thanks their kindness help....
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“Ashley Adams: Unscrupulous agency. BEWARE!...”

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May 31,2022
Minithumbdown
By: 'Kene'
May 31,2022
0 people found
this helpful
Recently moved from New York for postgraduate research in Derby. Contacted Ashley Adams over a house I had seen on Zoopla. The first issue - after I had viewed the advertised property, signed necessary forms and paid a holding fee, I was told the property ...
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“Terrible experience. We phoned in an offer on......”

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Jun 11,2020
Minithumbdown
By: 'Emma'
Jun 11,2020
5 people found
this helpful
Terrible experience. We phoned in an offer on a house, got told that we would need to put in a higher offer as there was another bidder, would not advise what the other bid was, raised my offer by 5k, went into the office 2 days ...
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“Attitude from Gutter........ not Professional...”

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Jul 11,2019
Minithumbdown
By: 'JASON'
Jul 11,2019
2 people found
this helpful
I arranged an appointment on a Monday to view on Wednesday and they cancelled without me being notified. When I called the office the agent said they send the cancellation to MY mobile number (BLATANT LIE). I lost one days holiday [They had my number ...
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“Terrible Service...”

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Aug 03,2018
Minithumbdown
By: 'DE'
Aug 03,2018
1 people found
this helpful
Schedule an appointment and it's cancelled without being notified. When called the office the agent said they send the cancellation to a wrong mobile number. I lost one day off due to this [They have my number and they could have called me for this]. ...
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“Do not use...”

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May 18,2018
Minithumbdown
By: 'Alex'
May 18,2018
1 people found
this helpful
The keys to my property that they were selling have been lost. At first they claimed to have nothing to do with my property, despite the property being listed on Zoopla by them and a viewing feedback having been received. Now it appears that they ...
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Comment on agent fees
Only one viewing in 8 weeks. The only feedback that I received from them
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“Matthew made it all very easy. He explained everything fantastically ......”

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Jul 05,2017
Minithumbup
By: 'Abbie'
Jul 05,2017
1 people found
this helpful
Matthew made it all very easy. He explained everything fantastically and knew my perfect property before I did. I only had to view one to know if was perfect for me. He also managed to achieve what I thought would be impossible. Moved in within ...
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Comment on agent fees
Slightly pricey but great to know you are covered and it's all explained so you know what you are paying. Disregarding deposit and rent they're very reasonable it's just that it all comes at once
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“Although staff were friendly.... I was disgusted that I received ......”

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Mar 16,2017
Minithumbdown
By: 'G'
Mar 16,2017
4 people found
this helpful
Although staff were friendly.... I was disgusted that I received a further two pairs of my house keys AFTER the completion date! (Following a very long drawn out poor service from their own solicitors!). No end of issues with Conveyancing Direct. I wanted to know ...
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“Joseph has been brilliant and made our application and move ......”

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Mar 10,2017
Minithumbup
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Joseph
By: 'Hannah'
Mar 10,2017
1 people found
this helpful
Joseph has been brilliant and made our application and move as swift and easy going as possible. He provides any requested information in a timely manner and is polite and very helpful, as are other agents at the branch that I have spoken to in ...
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Comment on agent fees
Good
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“Great service - friendly and efficient - did exactly what ......”

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Mar 03,2017
Minithumbup
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Joseph
By: 'DE73'
Mar 03,2017
2 people found
this helpful
Great service - friendly and efficient - did exactly what they promised. Would recommend to anyone looking to rent a property in and around Derby....
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Comment on agent fees
Fees were ok - (no-one likes fees!) but they were fine.
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“I've had my property managed by Ashley Adams for a ......”

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Dec 08,2016
Minithumbup
By: 'N'
Dec 08,2016
1 people found
this helpful
I've had my property managed by Ashley Adams for a number of years and have always recieved excellent customer service especially from Viraj Patel. You can be assured of recieving great service at all times....
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Comment on agent fees
Fees charged are very reasonable and very competitive compared to other local agents.
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“My property was advertised within hours of the valuation appointment. ......”

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Nov 03,2016
Minithumbup
By: 'Landlord'
Nov 03,2016
1 people found
this helpful
My property was advertised within hours of the valuation appointment. I was kept informed regularly of progress on viewings. The reference checks was done quickly and the tenant moved in within a week of viewing the property. The only slight delay was on the contract ...
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“With it being the first time I have moved into ......”

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Sep 06,2016
Minithumbup
By: 'Gary'
Sep 06,2016
2 people found
this helpful
With it being the first time I have moved into a property I was apprehensive about the process but with Nicola the process was a breeze and quite enjoyable. She was very approachable and kept myself and my partner informed every step of the way. ...
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Comment on agent fees
Her fees were very fair and worth it.
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“Incredibly pleasant person, as well as being thorough and concise ......”

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Aug 23,2016
Minithumbup
By: 'S'
Aug 23,2016
1 people found
this helpful
Incredibly pleasant person, as well as being thorough and concise with all the serious stuff! Replies to important emails quickly, and helped me sort out stuff I wouldn't of thought of immediately e.g. contents insurance...
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Comment on agent fees
Good
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“A friendly, approachable yet professional manner. Her personality and positivity ......”

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Aug 14,2016
Minithumbup
By: 'Charlotte'
Aug 14,2016
1 people found
this helpful
A friendly, approachable yet professional manner. Her personality and positivity radiate from her and this, alongside her capabilities, ensured we felt we were getting a high quality service....
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“This agent is fantastic, by far the best I have ......”

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Jul 22,2016
Minithumbup
By: 'jon'
Jul 22,2016
0 people found
this helpful
This agent is fantastic, by far the best I have ever dealt with. They make everything very easy and offer a superb service. Highly recommended....
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Comment on agent fees
ok
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“Fantastic service! Joseph was really helpful throughout and quick to ......”

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Jul 01,2016
Minithumbup
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Joseph
By: 'Rhi'
Jul 01,2016
1 people found
this helpful
Fantastic service! Joseph was really helpful throughout and quick to respond to any queries we had. Big thank you to all....
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“Nicola has been amazing, very professional, organised and most of ......”

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Jun 06,2016
Minithumbup
By: 'Maria'
Jun 06,2016
0 people found
this helpful
Nicola has been amazing, very professional, organised and most of all very helpful. My rental property was advertised on Right Move within 2 hours of me meeting Nicola and an offer made on the property within a couple of days. Their on line document signature system ...
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“Ashley Adams have done a great job in letting my ......”

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Apr 25,2016
Minithumbup
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Charlie
By: 'Ashley'
Apr 25,2016
1 people found
this helpful
Ashley Adams have done a great job in letting my property quickly compared to other agents I have used in the past and at a great price. Charlie Howe, my key point of contact, went out of her way to ensure a fast let and ...
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Comment on agent fees
Execellent
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“We recently rented a property from Ashley Adams and Nicola ......”

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Apr 15,2016
Minithumbup
By: 'B'
Apr 15,2016
1 people found
this helpful
We recently rented a property from Ashley Adams and Nicola was our letting agent. 10 out of 10 service, she was absolutely fantastic, we ran into multiple problems with moving out and she sorted them immediately. Would definitely use Ashley Adams again, she's a credit to the ...
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Comment on agent fees
Reasonable fees, no problems
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“best agent in derby and would recommend to my friends. ......”

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Mar 19,2016
Minithumbup
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Charlie
By: 'tomor'
Mar 19,2016
0 people found
this helpful
best agent in derby and would recommend to my friends. matt and Charlie helped with everything I needed from the first viewing up to the day of moving in. very fast and efficient from day one....
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Comment on agent fees
fees ok
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“I have received excellent service from Ashley Adams as a ......”

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Mar 19,2016
Minithumbup
By: 'Gill'
Mar 19,2016
1 people found
this helpful
I have received excellent service from Ashley Adams as a landlady for a rental property. From start to finish they have been helpful and comprehensive in their approach. I found that their potential pricing of my property was in keeping with other agents on the ...
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Comment on agent fees
Found to be reasonable and in keeping with other agents in the locality.
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“Charlie was efficient and friendly. She moved quickly to secure ......”

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Mar 18,2016
Minithumbup
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Charlie
By: 'X'
Mar 18,2016
0 people found
this helpful
Charlie was efficient and friendly. She moved quickly to secure the agreement. Very satisfied. I will be able to move quickly into the property I saw only last week....
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“From initial enquiry we have been dealt in both a ......”

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Feb 24,2016
Minithumbup
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Charlie
By: 'hedkandi81'
Feb 24,2016
0 people found
this helpful
From initial enquiry we have been dealt in both a professional and courteous manor. Matt was our original point of call and helped us most efficiently to find all the answers to our questions. Charlie then took over and has been a pleasure to deal ...
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“Very fast and professional service. Charlie was very helpful and ......”

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Feb 17,2016
Minithumbup
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Charlie
By: 'Simon'
Feb 17,2016
1 people found
this helpful
Very fast and professional service. Charlie was very helpful and a genuine nice person who made the process hastle free. It was all turned found really quick and I would recommend Ashley alAdams to a family or friend....
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Comment on agent fees
Seemed ok, not sure what other companies offer.
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“Zara was particularly helpful during the viewing and application process. ......”

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Jul 17,2015
Minithumbup
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Zara
By: 'Anon'
Jul 17,2015
0 people found
this helpful
Zara was particularly helpful during the viewing and application process. I would definitely recommend dealing with her. She was very pleasant and approachable. However, when we came to moving into the new property Zara was on holiday. During moving in we found there were security ...
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“I found both Laura and Nicky very professional but acted ......”

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Jul 16,2015
Minithumbup
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Laura
By: 'Shaun'
Jul 16,2015
0 people found
this helpful
I found both Laura and Nicky very professional but acted with a personal touch. They made the letting of my property very easy and made themselves available to answer any queeries that I had and kept me informed at all times. They are a credit ...
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“Really good service, not rented a property before. Explained it ......”

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Jul 16,2015
Minithumbup
By: 'Leanne'
Jul 16,2015
1 people found
this helpful
Really good service, not rented a property before. Explained it really well. They were really helpful along the whole process...
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“I have dealt with Nicola at Ashley Adams on all ......”

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Jul 15,2015
Minithumbup
By: 'jon'
Jul 15,2015
0 people found
this helpful
I have dealt with Nicola at Ashley Adams on all my buy to let properties and she is superb :) Holly in sales has also been super helpful in finding me properties to purchase. *****5 stars for these guys :)...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Ashley Adams, Derby DE1 3GA



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