100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Oct 29,2024
Oct 29,2024
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AVOID Selby William H Brown. Our experience with William H Brown in Selby was extremely frustrating and unprofessional. They consistently failed to adhere to the standards laid out in the Property Ombudsman’s Code of Practice, which left us feeling unheard and unsupported. Despite multiple attempts to address issues directly with the branch, including misleading information and ignored complaints, nothing was resolved. I was ultimately forced to report them to the Property Ombudsman to address their behavior, as they showed no accountability and disregarded basic standards of customer care. The Property Ombudsman upheld our complaint and William H Brown had to pay compensation. I would strongly advise avoiding this agency if you expect transparency or professional service.
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Latest Reviews
29th Oct 2024
reviewed by 'anonymous'
4th Aug 2023
reviewed by 'Eleanor'
31st Jul 2018
reviewed by 'Never'
13th Apr 2017
reviewed by 'Mr'
3rd Apr 2017
reviewed by 'Sam'
31st Aug 2016
reviewed by 'Amanda'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £350,000 | £350,000 |
| Lettings | 100% | 99% | £400 | £400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 0 | 0 | 3 | 1 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 29,2024
Oct 29,2024
0
people found
this helpful
this helpful
AVOID Selby William H Brown. Our experience with William H Brown in Selby was extremely frustrating and unprofessional. They consistently failed to adhere to the standards laid out in the Property Ombudsman’s Code of Practice, which left us feeling unheard and unsupported. Despite multiple ...
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Aug 04,2023
Aug 04,2023
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Excellent communication staff friendly welcoming and nothing was to much trouble would definitely recommend them ....
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Jul 31,2018
Jul 31,2018
1
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I selected William Brown as they initially seemed to say all the right things.
Unfortunately after that it went rapidly downhill.
Mainly a lack of communication, unbelievably poor prep of property details, layout, photos etc.
When we had some issues with a potential buyer instead ...
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Comment on agent fees
Ludicrous
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Apr 13,2017
Apr 13,2017
1
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Was dealing with Sammy and was fairly satisified as she kept me udated and usually got back to me at some point during the day with info. However when dealing with a Sales Negotiator called Dan he didn't seem to know what he was either ...
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Apr 03,2017
Apr 03,2017
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I would highly recommend William H Brown to anyone, I have been looking for a rental property for three months now, and finally have found somewhere, Jess has been so helpful, caring and totally understands the stresses and trauma of finding somewhere to live. Always ...
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Aug 31,2016
Aug 31,2016
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I just wanted to say what a fantastic team W.H Brown in selby are. So professional, pro active, friendly and always happy to offer helpful, honest, experienced advice. Always going that extra mile for you. A BIG Thank You to every member of W....
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Comment on agent fees
The fees quoted are cheaper than any other letting agent i approached in Selby
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Mar 25,2013
Mar 25,2013
6
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Our experience with William H Brown has been dreadful - I would never EVER deal with them again, and would certainly not recommend them. On making an initial enquiry, Kelvin (Branch Manager) promised the earth - a list of people wanting a property 'just like ...
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What agent could do to change your mind?
see above!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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