75% sales valuation accuracy
83% sales fee satisfaction
100% lettings valuation accuracy
91% lettings fee satisfaction
Sep 27,2024
Sep 27,2024
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Unfortunately leaving this review as my wife and I felt incredible let down though our sales experience.
Intially on valuation we were bouyed up by the prospect of a trouble free sale and informed that Martin and Co would organise an open house to get a larger selection of buyers through the house as early as possible to promote the sale, this open house never happened.
Communication to organise viewings was sporatic , including in one conversation being told that we had a viewing book the next day that neither my wife or I had been asked to confirm.
During a second viewing most of our furniture got moved by the buyers, when I questioned the sales agent I was informed they were always supervised for this to change to 'I watched them from down stairs while 2 viewed the kitchen and 2 viewed up stairs .
Finally got to the point of asking to cancel the contract to be told that they would prefer a dual agency, at no point told we would need to confirm in writing now I must pay 2 fees
Intially on valuation we were bouyed up by the prospect of a trouble free sale and informed that Martin and Co would organise an open house to get a larger selection of buyers through the house as early as possible to promote the sale, this open house never happened.
Communication to organise viewings was sporatic , including in one conversation being told that we had a viewing book the next day that neither my wife or I had been asked to confirm.
During a second viewing most of our furniture got moved by the buyers, when I questioned the sales agent I was informed they were always supervised for this to change to 'I watched them from down stairs while 2 viewed the kitchen and 2 viewed up stairs .
Finally got to the point of asking to cancel the contract to be told that they would prefer a dual agency, at no point told we would need to confirm in writing now I must pay 2 fees
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Latest Reviews
27th Sep 2024
reviewed by 'Simon'
8th Jul 2023
reviewed by 'Richard'
4th Oct 2022
reviewed by 'psw'
8th Apr 2022
reviewed by 'Chi'
24th May 2021
reviewed by 'Bec'
Opening Hours
Address
Martin & Co
27 Mutley Plain
Plymouth
Devon
PL4 6JG
01752 255255
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 83% | £80,000 | £197,000 |
| Lettings | 100% | 91% | £380 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 8 | 1 | 2 | 1 | 3 | 0 | 0 | 1 |
Areas covered
- PL1
- PL2
- PL3
- PL4
- PL5
- PL6
- PL7
- PL8
- PL9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 27,2024
Sep 27,2024
0
people found
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Unfortunately leaving this review as my wife and I felt incredible let down though our sales experience.
Intially on valuation we were bouyed up by the prospect of a trouble free sale and informed that Martin and Co would organise an open house to get ...
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May 02,2024
May 02,2024
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Fantastic service and brilliant communication by the whole team. I purchased my property through them and they were very helpful in providing a service and guidance about the area. Would highly recommend them and the Plymouth...
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Jul 08,2023
Jul 08,2023
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After 3 months of stalemate helping our daughter to purchase her 1st property, Emma Ward had the foresight to put us in direct contact with the vendor, within 8 days of negotiation we managed a price reduction and completed the purchase, thanks for your help Emma...
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Oct 04,2022
Oct 04,2022
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Janine Brace acted as my agent when selling a flat in Plymouth. From the outset she was very enthusiastic about the property and quickly showed round a number of potential buyers. Once a buyer was found I was kept well informed at all stages of ...
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Apr 08,2022
Apr 08,2022
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Louise was great when she showed me the house, she was really helpful and made some great recommendations of other houses to suit our requirements. She knew how anxious I was waiting to see if we could have the house we wanted and she very ...
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May 24,2021
May 24,2021
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We have been with Martin & Co for three years. Our property manager Amy Burley is prompt and professional with the service she provides....
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Oct 14,2020
Oct 14,2020
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Our estate agent is Louise Pearce.
She was excellent so far, we are very happy to have her as our estate agent. She supported and helped us a lot in very stressful situations. We can not thank her enough. Thank you very much Louise....
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Sep 15,2020
Sep 15,2020
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Excellent service throughout. Great communication which makes the difference as I always knew how the process was going. So easy and not stressful. Thank you Louise we love our new home...
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Jan 28,2020
Jan 28,2020
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Emily has made such a stressful time for me so much easier to deal with. She has been there at every hurdle and has always taken into account my needs and wants (as a very stressed seller)
Emily made sure that she dealt with everything ...
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Dec 10,2019
Dec 10,2019
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Martha has always been exceptional in her attitude ,dealing with all matters in a positive and professional way, a breath of fresh air.....so to speak!...
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Sep 10,2019
Sep 10,2019
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I was shown a property by Louise Pearce. She was very welcoming and affable. She was simply excellent and extremely helpful.
Dr Mohamed Abdelrahman...
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Jul 15,2019
Jul 15,2019
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Excellent service. Sandy and team brilliant with arranging the letting of our home and finding us a tenant. Need to brush up on the EPC exemption process though as this advice came from another Martin and Co letting team in Truro and the process was ...
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May 05,2019
May 05,2019
2
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Guy took great delight in running my property and agent down. He's never been to house. He failed to acknowledge the effect of Brexit like every other agent. Funny that Martin & co are immune. Have no faith in this company fighting my corner so they ...
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Comment on agent fees
Reasonable
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Feb 05,2019
Feb 05,2019
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The staff is very responsive and conciliatory. It was very easy finding an apartment with M&co and the proceedings were quick. Very positive experience....
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Comment on agent fees
Good
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Nov 10,2018
Nov 10,2018
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I used Martin &Co to purchase my house and also rent out my flat (ongoing). Ren©e was really supportive through the whole process and didn't hesitate to help us out with information and pushing things forward when it needed, even though at times it ...
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Oct 25,2018
Oct 25,2018
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Very welcoming, efficient and kept me constantly updated. Moved in really quickly thanks to Marthas hard work. Couldn't have asked for more. Would definitely recommend this branch of Martin & co as a whole. Many thanks!...
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Comment on agent fees
Agents fees very reasonable especially in comparison to other agencies
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Oct 10,2018
Oct 10,2018
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Tried to give my room away after i paid my depsoit, charged £150 for a credit check, never fixed anything that was broken in the house and wanted £30 from my deposit for a light switch that 'I broke'...
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Comment on agent fees
Not good
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Nov 21,2017
Nov 21,2017
1
people found
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Brilliant and professional service. Extremely helpful and quick to respond to any queries.
Martin & Co had an offer within days which they followed through to completion.
Prior to their involvement my property had been on the the market for a couple of years, with only ...
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Comment on agent fees
GOOD
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Oct 24,2017
Oct 24,2017
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Lilyan from Martin&Co Plymouth provided a great service and were prompt to respond to all my queries very fast and friendly.
Many Thanks.
Jan...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 5:15 PM 27/01/2020 by Chris Whitaker
