“When I first viewed a property with Reeds Rains, they ......”
1 Star Review
Jan 15,2013
By:
'Disappointed'
Jan 15,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M14
Lettings (as a Tenant)
Postcode: M14
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When I first viewed a property with Reeds Rains, they first turned up 10 minutes late before driving back to their office because I apparently wasn't there. I was waiting for them at the post code they gave me, which led me round the corner from the property.
Eventually, Danial (i think his name was) came back and swiftly showed me the property, before ushering me out without allowing me to ask the tenant any questions. Without asking about my thoughts on the property, he just got back into his car and drove off.
Anyway, I moved into the rented property and ended up leaving after 2 months due to personal reasons. Because I had paid my 11 months rent up front, Reeds Rains owed me money. (understandable, I had to pay a fine for leaving early). I have now been chasing up my money for the past 3 weeks. It finally got paid into my account but it happened to be less than what I expected.
I have now called Reeds Rains 4 times and 3 out of the 4 times, they told me the lady I need to speak to (Suzanne Redbrook) isnt in. The one time I did manage to get through to her, she told me the money would be in my account "soon". The rest of the 3 occasions, I was told that she'd ring me back to discuss whatever it is I need to discuss. I havent recieved a call back yet.
The above, on top of the fact that ALMOST all the workers there come across as stuck up idiots means that I won't be using them again, and I wouldnt advise you to either.
If anyone knows the head office contact details then please do pass them on to me.
What agent could do to change your mind?
Reeds Rains could start by being more competant at their job.
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