60% sales valuation accuracy
40% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
May 15,2024
May 15,2024
0
people found
this helpful
this helpful
Absolutely shocking the way they treat customers.
The initial meeting was good, but the minute you sign on the dotted line for them to sell your property, it all goes downhill from there.
Three times I had to tell them I didn't want accompanied viewings (I worked in new homes for 14 years, so I think I know how to sell a house!) and someone would "be on their way"!!!!
I felt that the staff were patronising, and couldn't really be bothered.
In the end I changed agents to get a better service (of which I did) but in the end one of the original viewers made an offer, so we were reverted back to WHB.
The sales chasing was hit and miss, even our solicitor said he didn't know who was representing us for the first few weeks!!
The straw that broke the camels back was the email I received a week before we completed from Amanda, to say that they had referred us to the debt collection part of WHB and they wanted us to pay ASAP! I rang and asked the member of staff to get Amanda to ring me as we had not yet completed on the sale!!!!
No one ever called, not to apologise for their mistake, but also to tell us we had completed!
Discusting way to treat customers. AVOID AT ALL COSTS!!!
The initial meeting was good, but the minute you sign on the dotted line for them to sell your property, it all goes downhill from there.
Three times I had to tell them I didn't want accompanied viewings (I worked in new homes for 14 years, so I think I know how to sell a house!) and someone would "be on their way"!!!!
I felt that the staff were patronising, and couldn't really be bothered.
In the end I changed agents to get a better service (of which I did) but in the end one of the original viewers made an offer, so we were reverted back to WHB.
The sales chasing was hit and miss, even our solicitor said he didn't know who was representing us for the first few weeks!!
The straw that broke the camels back was the email I received a week before we completed from Amanda, to say that they had referred us to the debt collection part of WHB and they wanted us to pay ASAP! I rang and asked the member of staff to get Amanda to ring me as we had not yet completed on the sale!!!!
No one ever called, not to apologise for their mistake, but also to tell us we had completed!
Discusting way to treat customers. AVOID AT ALL COSTS!!!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
15th May 2024
reviewed by 'Tina Mann'
12th Jan 2024
reviewed by 'Michelle'
18th Jul 2022
reviewed by 'Vanessa'
11th Mar 2022
reviewed by 'Warwick Shaw'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 40% | £128,000 | £384,000 |
| Lettings | 100% | 75% | £500 | £565 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 3 | 1 | 1 | 2 | 1 | 0 | 5 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 15,2024
May 15,2024
0
people found
this helpful
this helpful
Absolutely shocking the way they treat customers.
The initial meeting was good, but the minute you sign on the dotted line for them to sell your property, it all goes downhill from there.
Three times I had to tell them I didn't want accompanied viewings (...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 12,2024
Jan 12,2024
2
people found
this helpful
this helpful
I chose William H Brown Grantham because I thought they were a long established, professional and respected Estate Agents in the town. They are now part of a larger group and not independent. My error! A big mistake.
Unfortunately, I found them to be rude, ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 16,2023
Feb 16,2023
0
people found
this helpful
this helpful
A highly professional team, providing exceptional customer services, 'customer first', 'customer lead' belief, prompt responses, excellent advice and a handle on my house sale to date. Always time to listen, advise and follow up with prompt action. Totally engaged with customers. Polite, friendly, helpful staff ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 03,2023
0
people found
this helpful
this helpful
Thank you Phoebe at WHBrown for communication and help with our house sale to date . It’s been a very stressful time and you have helped us very much . Thank you...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 18,2022
Jul 18,2022
0
people found
this helpful
this helpful
Fantastic service from start to finish from the letting team at William H Brown in Grantham.
Catherine and Sophie are so helpful and get straight back to me with all my queries. The first person I made contact with was Catherine, she is very friendly, ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 11,2022
Mar 11,2022
0
people found
this helpful
this helpful
Truly amazing service from Ellie at the Grantham Branch. She has gone over and above in helping us find out next property, nothing has been too much trouble for her and the team.
Thank you ....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13,2021
Aug 13,2021
0
people found
this helpful
this helpful
Ellie was excellent from start to finish. Very helpful, professional and genuine and did every thing she could to help me through the process.
Came back quickly with updates and kept me in the loop.
Cant recommend highly enough...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2021
Jul 12,2021
0
people found
this helpful
this helpful
Listed our property with William H Brown, the whole process was handled horribly. Sent round loads of time wasters. Had an offer withdrawn in half an hour and they still sent us a letter 2 weeks later causing confusion. promised the house would sell in 4 weeks... 3 ...
read full review
read full review
Was this helpful?
Yes
Yes
May 14,2021
May 14,2021
0
people found
this helpful
this helpful
Ellie has been really helpful, friendly and efficient in helping with our estate agency needs. She has always returned telephone calls when required and taken the time to answer whatever queries we have raised. I would highly rate Ellie’s professionalism and have no qualms ...
read full review
read full review
Was this helpful?
Yes
Yes
May 10,2021
May 10,2021
0
people found
this helpful
this helpful
I have been with WH Brown since 2014. Their service has been excellent, and very reliable.
Sophie Hindmarsh is a huge asset to the Company, always available and helpfull.
Nothing is too much trouble for her.
Highly recommended.
Thank you Sophie for your kind assistance through ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 02,2021
Apr 02,2021
0
people found
this helpful
this helpful
I had an absolutely wonderful experience working with Catherine, Sophie, and Kym at William H Brown. They were so kind, professional, helpful, and went the extra mile to make sure that I was satisfied with my flat. Would highly recommend William H Brown to anyone!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 07,2020
Dec 07,2020
0
people found
this helpful
this helpful
All staff here especially Catherine have been a massive help for me working with me for almost a year to find the perfect home for myself and my little boy! I was contacted very regularly with updates about new properties and had very quick response ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 24,2020
Sep 24,2020
0
people found
this helpful
this helpful
The team at William H. Brown are always so knowledgable, helpful, kind, and quick to answer any questions I have!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 12,2020
Jun 12,2020
2
people found
this helpful
this helpful
I had an appointment agreed with William H Brown estate agency in Grantham. For the following properties:
Cottesmore Close
Kedleston Road
Queensway
Unfortunately we were only able to view 5 Cottesmore Close because of racism.
As we were standing with my husband on front of Cottesmore ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 18,2019
Dec 18,2019
1
people found
this helpful
this helpful
The manager at the Grantham branch was extremely rude and unhelpful, we had no electrics, nor water or cooking amenities for a month and therefore had to eat out at our own expense without any financial help even though they were breaking the law.
Sequence ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 24,2017
Mar 24,2017
2
people found
this helpful
this helpful
We have recently had some issues with the property and initially wasn't aware who could help me and what to do!
I got throught ti sequence and was put through to Kym, instantly I felt like someone was on my side and all the stress ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
