0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Dec 02,2023
Dec 02,2023
1
people found
this helpful
this helpful
Before moving in:
1) "stop calling so much it'll take me a few days to send an email" all we asked was to explain the maths and when just got sent a number to pay. (Literally no info just "Total = £x")
2) changed the time of key collection and we asked for this in writing that the time has been changed. Their manager's response was " why do you need it in writing". Never had an estate agent refuse to give a change in writing and said it would take a few days to send ( they changed the time 20 hours before the collection date so not even 24 hours notice) unprofessional and unorganized.
3) it seems the only person in the entire office who is allowed to do anything is Daniela this was confirmed with a call on 11/07/2023 at 4PM where I asked is Daniela the only one allowed to do anything, Lisa confirmed this is the case which is appalling considering she is always out on viewings
4) looked at reviews for the company, for a team that has no time to help or communicate, a lot of time is spent on Google reviews calling reviews fake and arguing rather than helping actual people who are asking for it
After moving in:
5) firstly inventory was promised upon arrival and was not given until 2 days after move in, and then information was missed (17/07/23)
6)
Kept asking for rent even though it was paid before the move in 1 day after the inventory was sent (18/07/23)
7)
After being told while sorting the house out that emails take 3-4 days to send, we were sent an email asking to leave a good Google review for a person we spoke to once, so they have spent 4 days to send us an email to leave a review instead of helping other tenants
8) the front door was very broken and was reported 8/9 times by previous tenants and at least 4 times by me, and still nothing done, absolutely useless before and during the tenancy
9) something happened that made me feel unsafe at the property ( will not go into detail ) and they refused to end the contract early due to it being legally binding also after breaking their duty of care which is also legally binding, they told me not to contact people for help and I did anyways and within 1 day we got a response (re-look at number 8 emails take days to write), i got a call saying I am released from the contract and will receive a weeks rent back ( i left at the start so it should be 3 weeks rent ), so after hearing legal action will be taken they got fear struck and did not want to deal with it, nice to know that they would rather get money from vulnerable tenants they have caused issues with than help them be safe.
After leaving:
10) I was told I would get a refund at the same time my deposit came back for the week I didn't stay there due to previous issues, the deposit came back and no refund, emailed to ask what is happening, and I got told someone from accounting has been added to the email chain, when no-one was added!Another update 5 weeks have past and still no update, me and my company are getting ignored, I am certain they would not wait this long to kick someone out if their rent was 5 weeks late , been calling again to try and sort it, met with rude people (LISA from property management) saying she can't deal with it she's not accounts and asking to get transfered or a call back from accounts, being told nope they won't be free I can't see in to the future, 40 days have no passed and no help from anyone about a refund, really getting pissed off at this point, actual children that work at century 21, if you are trying to rent, DON'T GO WITH THESE GUYS, horrible experience I wanted to be done with them in September but we are now approaching November and still having to deal with their incompetent staff.
I absolutely would not recommend 21st century I have been updating this since we had our 3rd - 4th issue with them and honestly am glad that I did, the issues they have caused me and the sheer stress, DO NOT, I REPEAT DO NOT TAKE THE RISK, feeling ignored, unsafe, used for my money, this company needs to take a long hard look at their structure and respect to their potential tenants / current tenants as it is appalling, it looks as though from other reviews they treat their landlords well so if you're a tenant don't bother and hope this helps the land lords take their property to a good estate agents.
Daniella 4/10, is allowed to sort stuff out but takes ages to respond and cannot handle stress and gets rude when stressed
Lisa from rental management 1/10, really rude that's all I need to say, never had a chat that wasn't an argument with her
Ben 2/10, only spoken to Ben once or twice but seemed to busy to care for the company but always seen him on Google reviews, no care for people
Now before Ben comes and says it's fake, I have proof and of course the names of staff I have mentioned, dates and times.
In all honesty I hope they sell the company and it goes under new management, hopefully they will have a re-look at what is happening and actually become an estate agent and not a time wasting, money taking, JOKE
1) "stop calling so much it'll take me a few days to send an email" all we asked was to explain the maths and when just got sent a number to pay. (Literally no info just "Total = £x")
2) changed the time of key collection and we asked for this in writing that the time has been changed. Their manager's response was " why do you need it in writing". Never had an estate agent refuse to give a change in writing and said it would take a few days to send ( they changed the time 20 hours before the collection date so not even 24 hours notice) unprofessional and unorganized.
3) it seems the only person in the entire office who is allowed to do anything is Daniela this was confirmed with a call on 11/07/2023 at 4PM where I asked is Daniela the only one allowed to do anything, Lisa confirmed this is the case which is appalling considering she is always out on viewings
4) looked at reviews for the company, for a team that has no time to help or communicate, a lot of time is spent on Google reviews calling reviews fake and arguing rather than helping actual people who are asking for it
After moving in:
5) firstly inventory was promised upon arrival and was not given until 2 days after move in, and then information was missed (17/07/23)
6)
Kept asking for rent even though it was paid before the move in 1 day after the inventory was sent (18/07/23)
7)
After being told while sorting the house out that emails take 3-4 days to send, we were sent an email asking to leave a good Google review for a person we spoke to once, so they have spent 4 days to send us an email to leave a review instead of helping other tenants
8) the front door was very broken and was reported 8/9 times by previous tenants and at least 4 times by me, and still nothing done, absolutely useless before and during the tenancy
9) something happened that made me feel unsafe at the property ( will not go into detail ) and they refused to end the contract early due to it being legally binding also after breaking their duty of care which is also legally binding, they told me not to contact people for help and I did anyways and within 1 day we got a response (re-look at number 8 emails take days to write), i got a call saying I am released from the contract and will receive a weeks rent back ( i left at the start so it should be 3 weeks rent ), so after hearing legal action will be taken they got fear struck and did not want to deal with it, nice to know that they would rather get money from vulnerable tenants they have caused issues with than help them be safe.
After leaving:
10) I was told I would get a refund at the same time my deposit came back for the week I didn't stay there due to previous issues, the deposit came back and no refund, emailed to ask what is happening, and I got told someone from accounting has been added to the email chain, when no-one was added!Another update 5 weeks have past and still no update, me and my company are getting ignored, I am certain they would not wait this long to kick someone out if their rent was 5 weeks late , been calling again to try and sort it, met with rude people (LISA from property management) saying she can't deal with it she's not accounts and asking to get transfered or a call back from accounts, being told nope they won't be free I can't see in to the future, 40 days have no passed and no help from anyone about a refund, really getting pissed off at this point, actual children that work at century 21, if you are trying to rent, DON'T GO WITH THESE GUYS, horrible experience I wanted to be done with them in September but we are now approaching November and still having to deal with their incompetent staff.
I absolutely would not recommend 21st century I have been updating this since we had our 3rd - 4th issue with them and honestly am glad that I did, the issues they have caused me and the sheer stress, DO NOT, I REPEAT DO NOT TAKE THE RISK, feeling ignored, unsafe, used for my money, this company needs to take a long hard look at their structure and respect to their potential tenants / current tenants as it is appalling, it looks as though from other reviews they treat their landlords well so if you're a tenant don't bother and hope this helps the land lords take their property to a good estate agents.
Daniella 4/10, is allowed to sort stuff out but takes ages to respond and cannot handle stress and gets rude when stressed
Lisa from rental management 1/10, really rude that's all I need to say, never had a chat that wasn't an argument with her
Ben 2/10, only spoken to Ben once or twice but seemed to busy to care for the company but always seen him on Google reviews, no care for people
Now before Ben comes and says it's fake, I have proof and of course the names of staff I have mentioned, dates and times.
In all honesty I hope they sell the company and it goes under new management, hopefully they will have a re-look at what is happening and actually become an estate agent and not a time wasting, money taking, JOKE
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Latest Reviews
2nd Dec 2023
reviewed by 'Eryn'
11th Oct 2022
reviewed by 'Grace'
Opening Hours
Address
Century 21
4 Cowgate
Peterborough
Cambridgeshire
PE1 1NA
01733 889988
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £525 | £525 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 02,2023
Dec 02,2023
1
people found
this helpful
this helpful
Before moving in:
1) "stop calling so much it'll take me a few days to send an email" all we asked was to explain the maths and when just got sent a number to pay. (Literally no info just "Total = £x")
2) changed the time of key ...
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read full review
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Oct 11,2022
Oct 11,2022
4
people found
this helpful
this helpful
I hope this review is helpful to some, especially young people moving out for the first time. Sorry it’s so long, but that’s how awful Century 21 is. This company have failed me time and time again. I tried to give them the benefit ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:32 PM 11/06/2019 by Nisha sran Nisha sran
