Grant Property
Stirling, FK8
2.9/5, 30 reviews
50% recommended
100% lettings valuation accuracy
44% lettings fee satisfaction
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“If I could give zero I would. Our experience ......”

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Nov 22,2023
Minithumbdown
By: 'Anna'
Nov 22,2023
2 people found
this helpful
If I could give zero I would. Our experience with them has been despicable, toxic and frankly their conduct has been illegal. First and foremost - if the house you’re interested in is 6 Dagmar Grove in Beeston, don’t do it.

The house had numerous serious issues including ones which are dangerous to health. Sandstone was 100% aware of all the significant and health-risking issues, if not from my hundreds of emails, the inventory even states “significant mould damage” to one of the rooms. I don’t blame the workers really, I think they are simply overworked.

Now onto the details, the house was filthy upon move in and one room unliveable due to extensive mould problems (picture attached). The bathroom was likewise a health hazard with massive orange mushrooms which grew from the floor, walls, bathtaps etc (pictures attached). The toilet would constantly become blocked due to what the emergency plumbers I called “hack-job plumbing” which “should be torn down”. Despite innumerable phone calls, voicemails and emails begging for help and using Sandstone’s fix-flo lines we would never receive responses (and if we did it never ended in the issue being fixed). When the only working toilet broke, an issue that their fix-flo form states they legally have to fix within 48 hours, they did not respond for 3 months. So if you rent from them, be prepared to cover all fixing costs yourself and a long legal battle if you want to be repaid. In fact, that goes for the deposit too. I have just finished going through the legal TDS dispute process for the return of our deposit as TDS recognised Sandstone as failing to respond and comply with code.

The videos they show you for viewings which they claim are from the current tenants - they aren’t. I spoke to the new tenants who moved in (and the old who moved out before us) and they were shown the exact same videos.

I could go on, and on about them, this review covers 1% of what this rental company (and the landlord) put me through but please just trust me and save over a year of your student life - do not rent from them.
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Latest Reviews

View all Reviews 30
26th Jan 2024
reviewed by 'Anon'
“Never turned up to the viewing! My friend and I spent our money & travelled all the way from London & Birmingham ......”
27th Nov 2023
reviewed by 'Previous tenant'
“Do NOT give your money and trust to Sandstone. If you want quality service, value for money and safe, reliable ......”
22nd Nov 2023
reviewed by 'Anna'
“If I could give zero I would. Our experience with them has been despicable, toxic and frankly their conduct has ......”
25th Oct 2023
reviewed by 'Thea'
“Absolutely abysmal - washing machine broken for 3 weeks and the lady is meant to respond to us and our queries ......”
22nd Oct 2022
reviewed by '-'
“Had a shocking experience with Sandstone Property (formally Grant Property, changed name due to so many poor reviews) They are ......”
26th Apr 2022
reviewed by 'Chloe'
“Sandstone Property formally known as Grant Property but changed due to tarnished reputation.DO NOT rent with Sandstone property every ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Grant Property
26 Upper Craigs
Stirling
Stirlingshire
FK8 2DG
01786 463646

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 44% £320 £2,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 14 13 0 0 0 0 1 1
Areas covered
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Stirling, FK8

“Never turned up to the viewing! My friend and......”

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Jan 26,2024
Minithumbdown
By: 'Anon'
Jan 26,2024
1 people found
this helpful
Never turned up to the viewing! My friend and I spent our money & travelled all the way from London & Birmingham to Nottingham to attend a house viewing just for no one to turn up. We were told the letting agent had taken a day off ...
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“Do NOT give your money and trust to Sandstone......”

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Nov 27,2023
Minithumbdown
By: 'Previous tenant'
Nov 27,2023
1 people found
this helpful
Do NOT give your money and trust to Sandstone. If you want quality service, value for money and safe, reliable properties that don't violate fire and unipol codes, sandstone is not the place for you. I have never seen a business act in such a ...
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“If I could give zero I would. Our experience ......”

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Nov 22,2023
Minithumbdown
By: 'Anna'
Nov 22,2023
2 people found
this helpful
If I could give zero I would. Our experience with them has been despicable, toxic and frankly their conduct has been illegal. First and foremost - if the house you’re interested in is 6 Dagmar Grove in Beeston, don’t do it. The house had ...
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“Absolutely abysmal - washing machine broken f......”

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Oct 25,2023
Minithumbdown
By: 'Thea'
Oct 25,2023
1 people found
this helpful
Absolutely abysmal - washing machine broken for 3 weeks and the lady is meant to respond to us and our queries has ignored us for the past few days when contractors failed to show up. DO NOT USE THIS COMPANY - avoid at all costs. Not ...
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“Sly, money grabbing agents, avoid at all costs...”

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Oct 22,2022
Minithumbdown
By: '-'
Oct 22,2022
1 people found
this helpful
Had a shocking experience with Sandstone Property (formally Grant Property, changed name due to so many poor reviews) They are money grabbing sly agents who have no care for tenants whatsoever. It’s been months since we left the house, heard nothing back about the ...
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“Sandstone Property formally known as Grant Pr......”

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Apr 26,2022
Minithumbdown
By: 'Chloe'
Apr 26,2022
9 people found
this helpful
Sandstone Property formally known as Grant Property but changed due to tarnished reputation. DO NOT rent with Sandstone property every landlord we know has had a problem with this company and as tenants we have as well. Upon arrival there was a large pile of ...
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By: Megan
Sep 27, 2023
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Since moving into our Nottingham property 3 weeks ago we have heard absolutely nothing from our landlord/sandstone or grant property and they have been absolutely awful. We have tried numerous times to contact them and raise serious issues we have experienced with our property (unsafe fencing outside, stains, damp, completely broken dishwasher and tap and faulty kitchen floor with gaps allowing slugs in) yet have been repeatedly ignored. We arranged with sandstone for someone to fix these issues ...

“Just out for your money...”

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Jul 10,2018
Minithumbdown
By: 'chrro'
Jul 10,2018
12 people found
this helpful
I have never encountered a business that asks for money as much as Grant Property. Myself and my flat mates have had to pay extraordinary amounts of money. They take advantage of students as much as they can, especially people like us who were renting ...
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“When I first became a tenant under grant property's care ......”

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Sep 14,2017
Minithumbdown
By: 'Sarah'
Sep 14,2017
9 people found
this helpful
When I first became a tenant under grant property's care it was as a tenant swap. No inspection was carried out before I moved into he property and I was only provided with an inventory after asking via email multiple times. I reported a number ...
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Comment on agent fees
Fees were reasonable
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“I was considering changing agents. I have a portfolio of ......”

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May 17,2017
Minithumbdown
By: 'Bitsy'
May 17,2017
9 people found
this helpful
I was considering changing agents. I have a portfolio of eight student properties so I popped in. Never have I been met with less experienced individuals in my life. "I'm on lunch", "can you see to this woman. Kels", does your company not welcome new ...
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“These lovely ladies were so willing to help, easy to ......”

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May 04,2017
Minithumbup
By: 'Nathalie'
May 04,2017
0 people found
this helpful
These lovely ladies were so willing to help, easy to contact, and generally quick on their toes. Maja helped me find my flat, and was very kind towards three very eager girls. The application process was very swift; no other comments on that. An issue ...
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Comment on agent fees
Great
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“Just got our new property for rent through grant property, ......”

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Apr 26,2017
Minithumbup
By: 'Amy'
Apr 26,2017
0 people found
this helpful
Just got our new property for rent through grant property, found the process fairly straight forward and effortless. Staff were very friendly and helpful in regards to questions and flat viewings and sorting all the paperwork. Overall a positive experience....
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Comment on agent fees
Good
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By: Georgia Flanagan
May 02, 2017
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Hi Amy, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on [email protected] and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...

“Dawn was very helpful throughout our whole experience. As first ......”

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Apr 25,2017
Minithumbup
By: 'Gemma'
Apr 25,2017
0 people found
this helpful
Dawn was very helpful throughout our whole experience. As first time letting tenants she reassured us and explained everything to us.We had a very positive experience with Grant Properties and would highly recommend the agency....
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By: Georgia Flanagan
May 02, 2017
View all comments (1)
Hello Gemma and Diane, the Stirling team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on [email protected] and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...

“Dawn was incredibly helpful when we went to view the ......”

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Apr 25,2017
Minithumbup
By: 'Erin'
Apr 25,2017
1 people found
this helpful
Dawn was incredibly helpful when we went to view the flat. She showed us around quickly and efficiently, explaining everything to us clearly, making sure we understood it all. She was very helpful in answering all our questions after the flat viewing and that therefore ...
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By: Georgia Flanagan
May 02, 2017
View all comments (1)
Hello Erin, the Stirling team were delighted you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on [email protected] and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management ...

“Really can't wait to move out in May. Our tenancy ......”

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Mar 18,2017
Minithumbdown
By: 'Bad'
Mar 18,2017
4 people found
this helpful
Really can't wait to move out in May. Our tenancy has been terrible, damp, mould and no help from the horrible staff....
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Comment on agent fees
Awful, had to pay deposit 9 months in advance
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By: Grant Property
Mar 29, 2017
View all comments (1)
Hello, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at [email protected] Andrew Hutton Associate Director of Property Management ...

“Top class like the barber. Rate 10/10 would visit again! Even ......”

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Mar 16,2017
Minithumbup
By: 'Michael.M'
Mar 16,2017
0 people found
this helpful
Top class like the barber. Rate 10/10 would visit again! Even Ainsley could find it great location. All staff were very helpful ty m9...
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Comment on agent fees
Good
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By: Grant Property
Mar 29, 2017
View all comments (1)
Hello Michael, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on [email protected] and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...

“Grant property has been a great team to work with! ......”

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Mar 09,2017
Minithumbup
By: 'BethR'
Mar 09,2017
0 people found
this helpful
Grant property has been a great team to work with! Nothing is was bother, if there was any issue they were happy to solve it as soon as they could. They are have been helpful and have been happy to give advice when we were ...
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Comment on agent fees
Fees are reasonable and good for a price
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By: Grant Property
Mar 13, 2017
View all comments (1)
Hello Beth, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on [email protected] and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...

“I was asked to give a review by the office, ......”

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Mar 06,2017
Minithumbdown
By: 'Winniebago'
Mar 06,2017
4 people found
this helpful
I was asked to give a review by the office, and was surprised because my experience of this rental agency has been diabolical. Because I was polite does not mean I was not displeased and dissatisfied. I am polite to everyone. The lady in the ...
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By: Grant Property
Mar 13, 2017
View all comments (2)
Hello, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at [email protected] Andrew Hutton Associate Director of Property Management. ...

“We work along side Grant Property in Stirling having been ......”

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Mar 01,2017
Minithumbup
By: 'Alliance'
Mar 01,2017
0 people found
this helpful
We work along side Grant Property in Stirling having been approached by Dawn to investigate problems with properties prior to and during lease and ensure that required works are carried out to a high and acceptable standard. We have always received a very good service ...
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By: Grant Property
Mar 13, 2017
View all comments (1)
Hello, the team were delighted to receive your feedback. If you ever need any assistance in the future, it's easy to contact me on [email protected] and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...

“They always respond to our every concern within a reasonable ......”

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Mar 01,2017
Minithumbup
By: 'Jake'
Mar 01,2017
1 people found
this helpful
They always respond to our every concern within a reasonable amount of time. We've had issues with them in the past but they've improved a lot since the change of staff. Now, we couldn't ask for more!...
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By: Grant Property
Mar 13, 2017
View all comments (1)
Hello Jake, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on [email protected] and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...

“The newly renovated flat has proved to be an enjoyable ......”

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Feb 27,2017
Minithumbup
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Maja
By: 'Hannah,'
Feb 27,2017
1 people found
this helpful
The newly renovated flat has proved to be an enjoyable space for living. Although we have had some issues i.e mould in the bathroom and one bedroom and a broken shower these issues were eventually fixed although there was a slight delay. The staff ...
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Comment on agent fees
For the standard of our property the fees are reasonable
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“Never using these guys again. Last year was better but ......”

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Feb 27,2017
Minithumbdown
By: 'Benedetti'
Feb 27,2017
7 people found
this helpful
Never using these guys again. Last year was better but the manager Mrs Cook left and it all went to crap....
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“Deborah is such a great help when we go in ......”

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May 23,2016
Minithumbup
By: 'Simba'
May 23,2016
3 people found
this helpful
Deborah is such a great help when we go in or call. Nothing is too much trouble and she's always smiling. Very professional and lovely. My parents were more relaxed after meeting Deborah at Grants as they were nervous about me moving to Stirling....
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Comment on agent fees
Didn't pay fees
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“Dawn is always really friendly and helpful when I go ......”

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Apr 29,2016
Minithumbup
By: 'Chloe'
Apr 29,2016
2 people found
this helpful
Dawn is always really friendly and helpful when I go to Grant Property and will go above and beyond for tenants! She's really good at her job and ensures to keep in good contact with the tenants to make sure everything is ok with the ...
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“Dawn is very helpful and reliable in the work she ......”

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Apr 21,2016
Minithumbup
By: 'miriam'
Apr 21,2016
1 people found
this helpful
Dawn is very helpful and reliable in the work she does. Always understanding towards all her clients. Never any issue....
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“Grant property were very helpful when I asked to move ......”

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Dec 04,2015
Minithumbup
By: 'kfm'
Dec 04,2015
4 people found
this helpful
Grant property were very helpful when I asked to move in really quickly, they did all they could to ensure a swift move was possible. There were the little touches too that I assumed all agents did, but have since discovered they don't, E.G. ...
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“Myself and my flatmate fell in love with the flat ......”

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Nov 09,2015
Minithumbup
By: 'Jenna'
Nov 09,2015
3 people found
this helpful
Myself and my flatmate fell in love with the flat when we first seen it, so we decided to go for it, not much information was given back in march. We got a dreaded phone call stating there were a few problems with the flat. ...
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Comment on agent fees
I do feel way pay a little to much rent, compared to other people living in the area.
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“Cant believe the reviews I have just seen. My son ......”

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Jun 25,2015
Minithumbup
By: 'Ivanhoe62'
Jun 25,2015
5 people found
this helpful
Cant believe the reviews I have just seen. My son is going into his third year with Grants and we have never been more pleased with how relaxed we can feel knowing he is well taken care of by the staff here. They are so ...
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“Absolutely awful customer service and tenant treatment - things will ......”

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May 13,2015
Minithumbdown
By: 'Lucy'
May 13,2015
3 people found
this helpful
Absolutely awful customer service and tenant treatment - things will break in the house and they will not be fixed at all. - unhabitable conditions and a hefty charge at the end of tenancy for items which were not even there to begin with. DO ...
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What agent could do to change your mind?
needs better customer service needs to treat people like humans!
Attached Filesnbsp;
Comment on agent fees
Cheap but not even worth ‚£200!!
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“Horrifically unhelpful, leaves you in a property unfit for living ......”

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Dec 08,2014
Minithumbdown
By: 'Kate'
Dec 08,2014
4 people found
this helpful
Horrifically unhelpful, leaves you in a property unfit for living standards, gives false information, and does NOT fix any issues unless you nag consistently ever day. My flat mate and I are living in a property that we can not wait to get out of. ...
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What agent could do to change your mind?
The best thing Grant Properties could do is get a whole new management who know what there doing
Attached Filesnbsp;
Comment on agent fees
For the issues we have it's not worth the price for what we have to put up with.
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“Absolutely appalling service for a full year. Whenever we approached ......”

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Jul 27,2014
Minithumbdown
By: 'CEMODA8'
Jul 27,2014
5 people found
this helpful
Absolutely appalling service for a full year. Whenever we approached the company to help us with things they would give us useless advice of absolutely no consequence, a good example of this would be the mould problem we had in two bedrooms and the bathroom ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:37 PM 30/10/2017 by allAgents

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