Horrid company to let from.

Expect lies, lies, and then more lies from them.

I have tried to put this review out on every platform I can as it is 100% the truth and should be known seen by all, but Ultralets have done their upmost to deny and or besmirch me even though I have evidence backed by the council that confirms everything. Below is a short summary of the issues I had and believe me there were many more, but I will stick to the main issues to try and keep the review at an acceptable size...

They did not have the property fit for rent for when I moved in, even though they had 6 weeks prior to me paying them a deposit and setting a move date.


The property also had no legal electricity as the metre was rigged and had to be reported to the electricity board SSE, leaving me with a dangerous supply until fixed.


The Gas metre was unregistered - meaning I had to register the supply before using it, which is a slow process taking 28 days, so I had no gas for a month.


I also had to get environmental health/council involved over a period of 7 months after they failed to fix many serious repairs over an 8-week period of waiting and getting lied to about when repairs would be done...

When the Environmental Health Officer visited for the first time to inspect the property the Ultralets owner also turned up a 'Mr. Spencer Wood' who was full of excuses and lies and at one point become aggressive with me and the council officer with an attempt to intimidate them, stating how he knew those in charge at the council and who the officers boss was - at one point he had to be asked to leave the property and wait outside whilst the environmental health officer completed her inspection. He then continued to be aggressive towards me and the council officer, and he tried and failed to dominate the situation and when I mentioned what was going on in the property above me, you could see him getting more and more aggravated and this was because they were also renting a bedsit property above me that had become an illegal HMO in a one bedroom bedsit above my flat to 20 yes twenty immigrants... And on a further inspection by the council, 12 mattresses were found, and 5 sofas in said bedsit which again environmental health had to step in and resolve.


The building also had a Rat infestation, constant leeks from bad guttering that caused flooding in the rear yard in heavy rain, and underneath the property was a constant stench of sewage which over a 3-month period had visits from Yorkshire water and the Ultralets workers who were deemed at fault by Yorkshire Water and eventually a Ultralets worker had to drain it all manually over a 3 day period and filled it with gravel and added an external flow pipe.


Then because I had reported Ultralets and their bogus landlord to the environmental health about all these issues Ultralets and The Landlord tried evicting me on bogus laughable grounds of a NO-FAULT Section 21 claiming the landlord wanted to sell.


Thankfully, the council 'AGAIN' stepped in and provided me help because of everything by moving me to a council flat. This all went on over a 12-month + period and made my life hell and filled it with stress.


Then shortly after I moved out with help from the council, guess what? The flat was back up for rent again???? So much for selling huh? - So avoid renting from Ultralets and the criminal like behaviour landlords they serve who have track records for doing this over and over.

EVERYTHING IS THIS REVIEW IS 100% CORRECT AND TRUTHFUL, AND I CAN SUPPLY PAPERWORK AND PHOTO EVIDENCE IF REQUIRED.

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Young and very motivated team. Refreshing professional approach start out of five.?

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Ultralets has been fantastic for me as a new landlord. I first got in touch with Spencer and his investment sales team around early 2022 following a recommendation; the initial conversation was a get to know you chat and to understand what I am looking for as an investor and given that I am based in London what my investment strategy would be, once I had an idea I went away and started to build up the funds needed. They added me to their investment portal and were always on hand to answer any questions I had regarding the property; after I had settled on my chosen property they happily accommodated a viewing and various inspections, when it came down to the conveyancing they helped manage the process which was really helpful.

Following completing their lettings team headed up by Jake reached out and gave me all the information I needed to know as a landlord. The response times from all involved is great and they are very accommodating, given my working schedule I may not reach out until the back end of the day but there is someone still there able to deal with my query or at least acknowledge my message and that fills me with confidence as an investor from out of town as I know that they on top of things and the customer satisfaction I get is great.

I am now in the process of purchasing my second property through their investment portal and this time there will be some refurbishment works needed and it’s great to know that they have a repairs and maintenance team that can do it in house.

When I went to the property viewing on Friday and Jack (Maintenance manager) accompanied me making notes of all the points I had picked out and by Monday I had received a detailed quote, this speed was great as it allowed me to have all the information needed to analyse the deal and secure the property given there were a number of other parties enquiring.

My first property is coming up for a rent review and Jake and the team have reached out in advance to let me know what a respectable rental value would be and it’s great to know that they are on top of this.

I know this is a long summary and I wish people take time to read it as Ultralets has been fantastic for me and I keep continuing to recommend them to friends and family.

Thank you very much Spencer and all for your service!

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Ultralets took over assisting me with my rented property from another company earlier this year and have been more attentive than the previous team. I have since sold this property with Ultralets and they have been easy to work with and very knowledgeable, making the process smooth and stress free. Nothing was too much for them at any stage. Big thank you to Liam and Hannah

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Absolutely amazing service from the team. Ultralets fully manage all my properties, the team look after them as if they were their own. The tenants they find are all great tenants, I love the process in how they match the right tenant, it’s a tough job but they always seem to get it right.

More recently they have received all my properties to guide me in how to ensure we get each of them to a EPC grade c - great work thank you.

Absolutely recommend these guys

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