100% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Nov 05,2023
Nov 05,2023
2
people found
this helpful
this helpful
AVOID! Absolutely disgraceful service and communication from Bev and her team in Alfreton.
Firstly they shared my contact details with the exB, something they were told specifically not to do, due to ongoing and persistent abuse. Then they did it again! I informed them prior to signing any contact I would need to advertise with multiple agents - the contract was a 20 week sole agent, which I didn't spot, along with all sorts of financial clauses. There was a delay in listing my property, with no communication. The listing contained multiple errors, which were not corrected for weeks, until the listing was shared on social media and I highlighted the errors again. The professional photos were taken by the office sales person. I created more interest myself and through social media friends than DP did. When we eventually had a viewer, the Estate Agent arrived very late, when the viewer was leaving. The Estate Agent didn't inform me she arrived late until days, nearly a week later falsely claiming floods had caused her delay, and that she had rang the viewer to let them know, which they informed my neighbour they were annoyed she didn't turn up. When I queried the activity the estate agent claimed to be undertaking, there was no responses, yet demanded immediate replies to other emails to myself. The agent dropped my listing after I asked them to explain damaged caused to my house after the viewing. Totally unprofessional. Definitely would not recommend or use again
Firstly they shared my contact details with the exB, something they were told specifically not to do, due to ongoing and persistent abuse. Then they did it again! I informed them prior to signing any contact I would need to advertise with multiple agents - the contract was a 20 week sole agent, which I didn't spot, along with all sorts of financial clauses. There was a delay in listing my property, with no communication. The listing contained multiple errors, which were not corrected for weeks, until the listing was shared on social media and I highlighted the errors again. The professional photos were taken by the office sales person. I created more interest myself and through social media friends than DP did. When we eventually had a viewer, the Estate Agent arrived very late, when the viewer was leaving. The Estate Agent didn't inform me she arrived late until days, nearly a week later falsely claiming floods had caused her delay, and that she had rang the viewer to let them know, which they informed my neighbour they were annoyed she didn't turn up. When I queried the activity the estate agent claimed to be undertaking, there was no responses, yet demanded immediate replies to other emails to myself. The agent dropped my listing after I asked them to explain damaged caused to my house after the viewing. Totally unprofessional. Definitely would not recommend or use again
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Latest Reviews
5th Oct 2024
reviewed by 'Amy Boshier'
4th Jan 2020
reviewed by 'hazel'
8th Mar 2018
reviewed by 'Alex'
27th Jun 2016
reviewed by 'Annon'
22nd Oct 2013
reviewed by 'Frankiesmummy'
Opening Hours
Address
Derbyshire Properties
20a King Street
Alfreton
Derbyshire
DE55 7AG
01773 521771
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £475 | £500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 1 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 05,2024
Oct 05,2024
0
people found
this helpful
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Stay well clear!!! Awful company and tie you into a never-ending contract - £360 should you take your house off the market even after the 20 weeks. They even tried to add someone who didn't come to view our house. There are far better estate agents out ...
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Nov 05,2023
Nov 05,2023
2
people found
this helpful
this helpful
AVOID! Absolutely disgraceful service and communication from Bev and her team in Alfreton.
Firstly they shared my contact details with the exB, something they were told specifically not to do, due to ongoing and persistent abuse. Then they did it again! I informed them prior ...
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Jan 04,2020
Jan 04,2020
0
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I can only speak from my experience & of the agents I've dealt with, the Alfreton branch are head & shoulders above the competition.
Excellent communication, when they said they would do something, they did.
Thank you...
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Mar 08,2018
Mar 08,2018
0
people found
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The worst agency my husband and I ever dealt with!!! The staff has no manners, the houses you rent are always dirty, have faulty things which you are told to pay yourself to fix and they will reimburse (that never happens), and they take ages ...
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Jun 27,2016
Jun 27,2016
3
people found
this helpful
this helpful
Avoid renting through this company. Throughout my tenancy issues with property were not sorted and we're never followed up on.
If you enjoy being treated like a child and not a professional person, and enjoy being patronised, then this is the company to go for.
...
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What agent could do to change your mind?
Fees were standardAttached Filesnbsp;
Comment on agent fees
Fees were standard
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Aug 31, 2016
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(1)
I could have wrote this myself! Looks like we are not the only ones that had major issues with Derbyshire properties. All that posh logos and lovely office doesn't mean anything!! Avoid avoid avoid!!!!!!!!!!!!! ...
Oct 22,2013
Oct 22,2013
2
people found
this helpful
this helpful
I am currently in a tenancy agreement with Derbyshire Properties, and I have to say I am absolutely appalled. I have been living in the current property for over a year now, there are many issues. The kitchen is unsanitary, kitchen doors falling off, grouting ...
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What agent could do to change your mind?
For me to approve they would have to be more in contact with there tenants and landlords once an issue has arisen, and keep everyone informed. They should become more aware of landlord and tenants rights, they should make sure their tenancy agreements do not have contradictory information, which is ultimately misleading and possibly invalidating agreements. They should also get expert opinions about structural faults, not sending out one of their employees that has less of a clue than myself. They should make landlords have inspections by the environmental health office before renting out the properties. Last but not least they should have manners!Attached Filesnbsp;
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Sep 16,2011
Sep 16,2011
3
people found
this helpful
this helpful
The people that worked at this agent bullied us on a near daily basis during the sale of our property. We was recieving threat after threat from them. They also have it written into their contract that they are able to charge you regardless of ...
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What agent could do to change your mind?
Close downAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
