0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Nov 05,2023
Nov 05,2023
0
people found
this helpful
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We had the very unfortunate experience of dealing with ‘West’ while renting a property in Woodstock.
Initially Gavin West and his team were employed by Butler Sherborne, but span out on their own during the period we had to deal with them.
They were the rental agents for an overseas owner of a property we rented for 12 months in Woodstock near the entrance to Blenheim Palace in Woodstock.
Whilst we were on holiday with our 6 month old child they gained access to the property under the permission of fixing some of the multiple minor maintenance issues with the property. During that time someone engaged in sexual acts in our property whilst we were away, but left ‘physical evidence’ of said acts by way of leaving a used condom in our bin.
Gavin initially blamed a plumber who had been asked to attend, who was rightly shocked and appalled by the accusation. Once that was discounted he accused us of perpetrating the act ourselves. We disproved this by evidencing dates of occupation. He refused to investigate his team or provide an alibi for himself. We launched a criminal investigation based on burglary of items from the property connected to the sex act but frustratingly the police decided not proceed to with a prosecution before DNA testing the evidence so we were unable to launch a criminal or civil case against west and Gavin.
We escalated this to the Police complaints process and our MP, but we got no redress.
Whilst it is not ‘proved’ that Gavin or his representatives perpetrated this act, they acted to cover up the issue, blamed us as victims, and his superiors soon saw sense to exit him and them from the business. Read into that what you will.
I would not entrust this man and firm with keys to your property.
Initially Gavin West and his team were employed by Butler Sherborne, but span out on their own during the period we had to deal with them.
They were the rental agents for an overseas owner of a property we rented for 12 months in Woodstock near the entrance to Blenheim Palace in Woodstock.
Whilst we were on holiday with our 6 month old child they gained access to the property under the permission of fixing some of the multiple minor maintenance issues with the property. During that time someone engaged in sexual acts in our property whilst we were away, but left ‘physical evidence’ of said acts by way of leaving a used condom in our bin.
Gavin initially blamed a plumber who had been asked to attend, who was rightly shocked and appalled by the accusation. Once that was discounted he accused us of perpetrating the act ourselves. We disproved this by evidencing dates of occupation. He refused to investigate his team or provide an alibi for himself. We launched a criminal investigation based on burglary of items from the property connected to the sex act but frustratingly the police decided not proceed to with a prosecution before DNA testing the evidence so we were unable to launch a criminal or civil case against west and Gavin.
We escalated this to the Police complaints process and our MP, but we got no redress.
Whilst it is not ‘proved’ that Gavin or his representatives perpetrated this act, they acted to cover up the issue, blamed us as victims, and his superiors soon saw sense to exit him and them from the business. Read into that what you will.
I would not entrust this man and firm with keys to your property.
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Latest Reviews
5th Nov 2023
reviewed by 'Jonathan'
Opening Hours
Address
WEST - The Property Consultancy
216 Banbury Road
Summertown,Oxford
Oxfordshire
OX2 7BY
01865 510000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 99% | £3,500 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 05,2023
Nov 05,2023
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people found
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We had the very unfortunate experience of dealing with ‘West’ while renting a property in Woodstock.
Initially Gavin West and his team were employed by Butler Sherborne, but span out on their own during the period we had to deal with them.
They were the ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 10:49 AM 04/10/2019 by heather heather
