“Poor communication has blighted the process. They don't ring you ......”
1 Star Review
Apr 10,2013
By:
'Gone'
Apr 10,2013
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: LS27
Sales (as a Vendor)
Postcode: LS27
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Poor communication has blighted the process. They don't ring you back, you have to chase constantly. Promises regarding the website details are not kept (errors not corrected) and we never did get a layout diagram as promised, which would have been very helpful for those viewings where 'the layout is not what we wanted'. But to cap it all they are just plain rude on occasions, when we, 'the customer' are spending over £3000 with them. Absolutely shocking. What are we spending all this money on this service for, they do nothing to add value?
The sale has not completed yet, if it does not go through then we will withdraw from them and go with another estate agent. One who knows something about customer care and professionalism (if they exist!).
What agent could do to change your mind?
Call back when you said you would
Provide constructive and helpful advice
Follow through on your promises to complete agreed actions
Customer service training
Regular updates
Try empathising with the seller, it is a stressful time and they are paying you lots of money for what amounts to a bit of advertising!
Manners
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