0% sales valuation accuracy
0% sales fee satisfaction
84% lettings valuation accuracy
89% lettings fee satisfaction
Oct 12,2023
Oct 12,2023
1
people found
this helpful
this helpful
This is currently my third property I am renting here in Derby and the first time I am using Ashley Adams services. I can honestly say that my experience with Ashley Adams has been greatly upsetting. There seems to be no empathy for people, and they surely live up to the stereotype of being unprofessional and dishonest.
We first were interested in renting one of their properties on Erasmus Drive and set up an appointment to view one of their show homes on the 18/09/2023. We later decided to apply for the property and paid our holding deposit immediately. A few days later we set up the Deposit agreement and by the 25th we had paid and signed the tenancy agreement. The rental agreement price was for £1250.
On that same day, we noticed a similar property, also let by Ashley Adams, in the same area, with the same specifications had been reduced to £1200 followed by another identical property on the 27th of September also being reduced.
When I enquired with Sasha, the estate agent who we were dealing with, she told me that this was a mistake and to ignore the UPDATED PRICE as this probably was an issue with Rightmove. We previously had enquired if we could reduce the rental price to £1200 and we were told by Sasha that she could not do so. She told me she would ask the landlord and see what they can do to see if they would be willing to amend the price. I then called every day to hear an update regarding this and one colleague would tell me they are waiting on the landlord, while the other would tell me she was waiting on the manager to get back to her before she could give an answer. The assistant manager, Bryani, told me that there had been a mistake and that Rightmove should update it and that Travis, the manager, would have sent an email regarding this. Travis finally responded and stated that "All rents are different, and your agreed rent was £1250 per month, this stands and will not be altered".
Therefore, I was lied to by both Bryani and Sasha regarding the price of the property and the disrespect is that the price was reduced the day I had paid and signed the tenancy agreement.
The second major issue was the condition of the property that we had agreed to move into. The place was left by the previous tenant in disgusting condition. There were crumbs and grease all over the oven and worktop, the fridge had stains, the freezer wasn’t empty, the walls were badly damaged and needed painting, the garden was left in a state, clearly had never been touched for the duration the previous tenant was residing in this place.
I had called them immediately and spoke to Molly one of the estate agents who told me that she had to call the Manager, Travis, who was apparently working from home on the day we moved in to authorise a cleaner. I waited all day from 9am till 4pm (closing time) and no-one called me back. Every time I called it went straight to voicemail.
I lost out on my rent-a-van deposit as I was not able to move in that Saturday (30/09/2023) and after calling the following Monday, Sasha told me that she would send out a cleaner, but she did not know what time or day they would attend. This was not good enough as I had to move in immediately as time is of the essence and I have a 2-year-old and a pregnant wife I need to get settled in (beds etc) before moving everything else in. So, I ended up cleaning the entire property head to toe myself. This resulted in me having to purchase £40 worth of cleaning products to ensure this place was compliant with basic hygiene standards.
After writing an email explaining my frustrations and calling everyday to hear a response back from either the “landlord” or “manager”, I decided enough was enough and went to the Agency in person. Then I spoke with Bryani, the assistant manager, who promised to get down to the bottom of this.
After 11 days of waiting for feedback. Travis the manager finally decided I was worthy of a response but still completely disregarded my other points on the initial email I sent.
We first were interested in renting one of their properties on Erasmus Drive and set up an appointment to view one of their show homes on the 18/09/2023. We later decided to apply for the property and paid our holding deposit immediately. A few days later we set up the Deposit agreement and by the 25th we had paid and signed the tenancy agreement. The rental agreement price was for £1250.
On that same day, we noticed a similar property, also let by Ashley Adams, in the same area, with the same specifications had been reduced to £1200 followed by another identical property on the 27th of September also being reduced.
When I enquired with Sasha, the estate agent who we were dealing with, she told me that this was a mistake and to ignore the UPDATED PRICE as this probably was an issue with Rightmove. We previously had enquired if we could reduce the rental price to £1200 and we were told by Sasha that she could not do so. She told me she would ask the landlord and see what they can do to see if they would be willing to amend the price. I then called every day to hear an update regarding this and one colleague would tell me they are waiting on the landlord, while the other would tell me she was waiting on the manager to get back to her before she could give an answer. The assistant manager, Bryani, told me that there had been a mistake and that Rightmove should update it and that Travis, the manager, would have sent an email regarding this. Travis finally responded and stated that "All rents are different, and your agreed rent was £1250 per month, this stands and will not be altered".
Therefore, I was lied to by both Bryani and Sasha regarding the price of the property and the disrespect is that the price was reduced the day I had paid and signed the tenancy agreement.
The second major issue was the condition of the property that we had agreed to move into. The place was left by the previous tenant in disgusting condition. There were crumbs and grease all over the oven and worktop, the fridge had stains, the freezer wasn’t empty, the walls were badly damaged and needed painting, the garden was left in a state, clearly had never been touched for the duration the previous tenant was residing in this place.
I had called them immediately and spoke to Molly one of the estate agents who told me that she had to call the Manager, Travis, who was apparently working from home on the day we moved in to authorise a cleaner. I waited all day from 9am till 4pm (closing time) and no-one called me back. Every time I called it went straight to voicemail.
I lost out on my rent-a-van deposit as I was not able to move in that Saturday (30/09/2023) and after calling the following Monday, Sasha told me that she would send out a cleaner, but she did not know what time or day they would attend. This was not good enough as I had to move in immediately as time is of the essence and I have a 2-year-old and a pregnant wife I need to get settled in (beds etc) before moving everything else in. So, I ended up cleaning the entire property head to toe myself. This resulted in me having to purchase £40 worth of cleaning products to ensure this place was compliant with basic hygiene standards.
After writing an email explaining my frustrations and calling everyday to hear a response back from either the “landlord” or “manager”, I decided enough was enough and went to the Agency in person. Then I spoke with Bryani, the assistant manager, who promised to get down to the bottom of this.
After 11 days of waiting for feedback. Travis the manager finally decided I was worthy of a response but still completely disregarded my other points on the initial email I sent.
Attachments
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Featured Review
a
reviewed by 'Angela'
12th Oct 2023
reviewed by 'ali'
30th Sep 2022
reviewed by 'Ada Chan'
31st May 2022
reviewed by 'Kene'
11th Jun 2020
reviewed by 'Emma'
11th Jul 2019
reviewed by 'JASON'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £235,000 | £235,000 |
| Lettings | 84% | 89% | £390 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 37 | 0 | 67 | 4 | 0 | 0 | 0 | 2 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Featured Review
a
Nov 05,2024
Nov 05,2024
1
people found
this helpful
this helpful
DO NOT RENT AT MIDDLETON HOUSE, 27 ST. MARYS GATE WITH ASHLEY ADAMS!!!
Reasons:
1. Phoebe is an incompetent liar, in fact the whole business is a joke. THEY ARE TOTAL LIARS, they will tell you anything to get you to sign ...
Was this helpful?
Yes
Yes
Oct 12,2023
Oct 12,2023
1
people found
this helpful
this helpful
This is currently my third property I am renting here in Derby and the first time I am using Ashley Adams services. I can honestly say that my experience with Ashley Adams has been greatly upsetting. There seems to be no empathy for people, and ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Sep 30,2022
Sep 30,2022
0
people found
this helpful
this helpful
They are all very helpful and good arrangement for the rental process.
Now I would like to thanks their kindness help....
read full review
read full review
Was this helpful?
Yes
Yes
May 31,2022
May 31,2022
0
people found
this helpful
this helpful
Recently moved from New York for postgraduate research in Derby. Contacted Ashley Adams over a house I had seen on Zoopla.
The first issue - after I had viewed the advertised property, signed necessary forms and paid a holding fee, I was told the property ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 11,2020
Jun 11,2020
5
people found
this helpful
this helpful
Terrible experience. We phoned in an offer on a house, got told that we would need to put in a higher offer as there was another bidder, would not advise what the other bid was, raised my offer by 5k, went into the office 2 days ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11,2019
Jul 11,2019
2
people found
this helpful
this helpful
I arranged an appointment on a Monday to view on Wednesday and they cancelled without me being notified. When I called the office the agent said they send the cancellation to MY mobile number (BLATANT LIE). I lost one days holiday [They had my number ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 03,2018
Aug 03,2018
1
people found
this helpful
this helpful
Schedule an appointment and it's cancelled without being notified. When called the office the agent said they send the cancellation to a wrong mobile number. I lost one day off due to this [They have my number and they could have called me for this]. ...
read full review
read full review
Was this helpful?
Yes
Yes
May 18,2018
May 18,2018
1
people found
this helpful
this helpful
The keys to my property that they were selling have been lost. At first they claimed to have nothing to do with my property, despite the property being listed on Zoopla by them and a viewing feedback having been received. Now it appears that they ...
read full review
read full review
Comment on agent fees
Only one viewing in 8 weeks. The only feedback that I received from them
Was this helpful?
Yes
Yes
Jul 05,2017
Jul 05,2017
1
people found
this helpful
this helpful
Matthew made it all very easy. He explained everything fantastically and knew my perfect property before I did. I only had to view one to know if was perfect for me.
He also managed to achieve what I thought would be impossible. Moved in within ...
read full review
read full review
Comment on agent fees
Slightly pricey but great to know you are covered and it's all explained so you know what you are paying. Disregarding deposit and rent they're very reasonable it's just that it all comes at once
Was this helpful?
Yes
Yes
Mar 16,2017
Mar 16,2017
4
people found
this helpful
this helpful
Although staff were friendly.... I was disgusted that I received a further two pairs of my house keys AFTER the completion date! (Following a very long drawn out poor service from their own solicitors!). No end of issues with Conveyancing Direct. I wanted to know ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 10,2017
Mar 10,2017
1
people found
this helpful
this helpful
Joseph has been brilliant and made our application and move as swift and easy going as possible. He provides any requested information in a timely manner and is polite and very helpful, as are other agents at the branch that I have spoken to in ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 03,2017
Mar 03,2017
2
people found
this helpful
this helpful
Great service - friendly and efficient - did exactly what they promised. Would recommend to anyone looking to rent a property in and around Derby....
read full review
read full review
Comment on agent fees
Fees were ok - (no-one likes fees!) but they were fine.
Was this helpful?
Yes
Yes
Dec 08,2016
Dec 08,2016
1
people found
this helpful
this helpful
I've had my property managed by Ashley Adams for a number of years and have always recieved excellent customer service especially from Viraj Patel. You can be assured of recieving great service at all times....
read full review
read full review
Comment on agent fees
Fees charged are very reasonable and very competitive compared to other local agents.
Was this helpful?
Yes
Yes
Nov 03,2016
Nov 03,2016
1
people found
this helpful
this helpful
My property was advertised within hours of the valuation appointment. I was kept informed regularly of progress on viewings. The reference checks was done quickly and the tenant moved in within a week of viewing the property. The only slight delay was on the contract ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06,2016
Sep 06,2016
2
people found
this helpful
this helpful
With it being the first time I have moved into a property I was apprehensive about the process but with Nicola the process was a breeze and quite enjoyable. She was very approachable and kept myself and my partner informed every step of the way. ...
read full review
read full review
Comment on agent fees
Her fees were very fair and worth it.
Was this helpful?
Yes
Yes
Aug 23,2016
Aug 23,2016
1
people found
this helpful
this helpful
Incredibly pleasant person, as well as being thorough and concise with all the serious stuff! Replies to important emails quickly, and helped me sort out stuff I wouldn't of thought of immediately e.g. contents insurance...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
“A friendly, approachable yet professional manner. Her personality and positivity ......”
Aug 14,2016
Aug 14,2016
1
people found
this helpful
this helpful
A friendly, approachable yet professional manner. Her personality and positivity radiate from her and this, alongside her capabilities, ensured we felt we were getting a high quality service....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 22,2016
Jul 22,2016
0
people found
this helpful
this helpful
This agent is fantastic, by far the best I have ever dealt with.
They make everything very easy and offer a superb service.
Highly recommended....
read full review
read full review
Comment on agent fees
ok
Was this helpful?
Yes
Yes
Jul 01,2016
Jul 01,2016
1
people found
this helpful
this helpful
Fantastic service! Joseph was really helpful throughout and quick to respond to any queries we had. Big thank you to all....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06,2016
Jun 06,2016
0
people found
this helpful
this helpful
Nicola has been amazing, very professional, organised and most of all very helpful.
My rental property was advertised on Right Move within 2 hours of me meeting Nicola and an offer made on the property within a couple of days. Their on line document signature system ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2016
Apr 25,2016
1
people found
this helpful
this helpful
Ashley Adams have done a great job in letting my property quickly compared to other agents I have used in the past and at a great price.
Charlie Howe, my key point of contact, went out of her way to ensure a fast let and ...
read full review
read full review
Comment on agent fees
Execellent
Was this helpful?
Yes
Yes
Apr 15,2016
Apr 15,2016
1
people found
this helpful
this helpful
We recently rented a property from Ashley Adams and Nicola was our letting agent. 10 out of 10 service, she was absolutely fantastic, we ran into multiple problems with moving out and she sorted them immediately. Would definitely use Ashley Adams again, she's a credit to the ...
read full review
read full review
Comment on agent fees
Reasonable fees, no problems
Was this helpful?
Yes
Yes
Mar 19,2016
Mar 19,2016
0
people found
this helpful
this helpful
best agent in derby and would recommend to my friends. matt and Charlie helped with everything I needed from the first viewing up to the day of moving in. very fast and efficient from day one....
read full review
read full review
Comment on agent fees
fees ok
Was this helpful?
Yes
Yes
Mar 19,2016
Mar 19,2016
1
people found
this helpful
this helpful
I have received excellent service from Ashley Adams as a landlady for a rental property. From start to finish they have been helpful and comprehensive in their approach. I found that their potential pricing of my property was in keeping with other agents on the ...
read full review
read full review
Comment on agent fees
Found to be reasonable and in keeping with other agents in the locality.
Was this helpful?
Yes
Yes
Mar 18,2016
Mar 18,2016
0
people found
this helpful
this helpful
Charlie was efficient and friendly. She moved quickly to secure the agreement. Very satisfied. I will be able to move quickly into the property I saw only last week....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2016
Feb 24,2016
0
people found
this helpful
this helpful
From initial enquiry we have been dealt in both a professional and courteous manor. Matt was our original point of call and helped us most efficiently to find all the answers to our questions. Charlie then took over and has been a pleasure to deal ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 17,2016
Feb 17,2016
1
people found
this helpful
this helpful
Very fast and professional service. Charlie was very helpful and a genuine nice person who made the process hastle free. It was all turned found really quick and I would recommend Ashley alAdams to a family or friend....
read full review
read full review
Comment on agent fees
Seemed ok, not sure what other companies offer.
Was this helpful?
Yes
Yes
Jul 17,2015
Jul 17,2015
0
people found
this helpful
this helpful
Zara was particularly helpful during the viewing and application process. I would definitely recommend dealing with her. She was very pleasant and approachable. However, when we came to moving into the new property Zara was on holiday. During moving in we found there were security ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 16,2015
Jul 16,2015
0
people found
this helpful
this helpful
I found both Laura and Nicky very professional but acted with a personal touch. They made the letting of my property very easy and made themselves available to answer any queeries that I had and kept me informed at all times. They are a credit ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 16,2015
Jul 16,2015
1
people found
this helpful
this helpful
Really good service, not rented a property before. Explained it really well. They were really helpful along the whole process...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
