0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 08,2013
Apr 08,2013
2
people found
this helpful
this helpful
Absolutely shocking level of service. They were rude and patronising and constantly shifting the blame to the tenants. The staff are disorganised and uninterested (the office assistant more interested in doing her nails and chatting to her co-workers than us)
The move in date was pushed back three times to over a month after the initial date agreed. They grudged handing us our letting documents and eventually coughed them all up in one big heap -many of which stated were to be read and signed a least 48 hours before the tenancy agreement was signed which was handed to us at the same time.
It took them three months to fix a leaking kitchen tap and another three months to fix a broken washing machine which flooded a cupboard and left considerable damp. Only with the threat of withholding rent did we get any sort of response other than their automated emails and phone recordings.
As a whole the experience was abysmal and the customer service was so terrible it is actually impressive. NEVER again will we be dealing with Merchant Lettings. Now just to wait and see if they withhold our deposit...
The move in date was pushed back three times to over a month after the initial date agreed. They grudged handing us our letting documents and eventually coughed them all up in one big heap -many of which stated were to be read and signed a least 48 hours before the tenancy agreement was signed which was handed to us at the same time.
It took them three months to fix a leaking kitchen tap and another three months to fix a broken washing machine which flooded a cupboard and left considerable damp. Only with the threat of withholding rent did we get any sort of response other than their automated emails and phone recordings.
As a whole the experience was abysmal and the customer service was so terrible it is actually impressive. NEVER again will we be dealing with Merchant Lettings. Now just to wait and see if they withhold our deposit...
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Opening Hours
Address
Countrywide Scotland
4 Kersland Street
West End
Glasgow
City of Glasgow
G12 8BL
0141 341 0441
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 16,2013
May 16,2013
2
people found
this helpful
this helpful
I used this company - as a landlord I was constantly having to call them to chase every issue. For one problem I called 6 times over a 2 week period before it was resolved. They are charlatans of the highest order - I had to instruct ...
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What agent could do to change your mind?
Better Customer facing staff Better management to control staff incompetence and arrogance Better facilities management to control outlandish repair costs from "their in house" tradesmenAttached Filesnbsp;
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Apr 08,2013
Apr 08,2013
2
people found
this helpful
this helpful
Absolutely shocking level of service. They were rude and patronising and constantly shifting the blame to the tenants. The staff are disorganised and uninterested (the office assistant more interested in doing her nails and chatting to her co-workers than us)
The move in date was ...
read full review
read full review
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Oct 24,2012
Oct 24,2012
6
people found
this helpful
this helpful
Merchant Lettings is, without a doubt, the most dishonest and blatantly money-grubbing business I have ever had the misfortune of getting involved with. The staff were downright rude the few times I called with a repair request, and treated me like it was beneath their ...
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Jul 27,2012
Jul 27,2012
10
people found
this helpful
this helpful
This letting agent was horrendous. The flat was filthy when entering and the said they had charged previous tenants £180 to clean as they had left it dirty. There was also small insects in kitchen and a cupboard full of dirty duvets and crutches ets. Despite ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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