0% lettings valuation accuracy
50% lettings fee satisfaction
Aug 18,2023
Aug 18,2023
1
people found
this helpful
this helpful
Worse than terrible
Ashton Burkinshaw (owned by Countrywide) managed my property in Maidstone through their fully managed scheme, from the outset the tenant was unhappy with them, and I can understand why. The agent did a property inspection at the beginning of January 2020, and didnt carry out another inspection until November 2022, blaming covid and a lack of resources, the agent convienientky failed to send the 2022 inspection report to me for 163 days. I then found out that during the period 2020 to the check out in May 2023 that the property had significantly deteriorated, there were damages and significant unauthorized modifications, additionally the tenant reported an escape of water in 2021 but Ashton Burkinshaw did nothing to solve this problem for 9 months, you can imagine the mess when I finally got involved.
Further when I attended the maidstone branch the senior branch manager informed me that if I was planning to make a claim for the deposit then the tenancy was to lean favourably towards the tenant and against the landlord..
I went through the Ashton Burkinshaw complaints proceedure but its internal so not impartial, and of course those doing the review are Countrywide employees so there is no chance of a fair outcome, your can try ARLA, Propertymark and the Ombudsman but dont expect a fair and balanced outcome.
Ashtom Burkinshaw Maidstone are from my experience un-cooperative, unresponsive, unprofessional, expensive and the branch environment is toxic, discriminatory and unfriendly.
There are other agents in that part of Kent who will definitely offer you a better more professional and cheaper service that Ashton Burkinshaw .
Ashton Burkinshaw (owned by Countrywide) managed my property in Maidstone through their fully managed scheme, from the outset the tenant was unhappy with them, and I can understand why. The agent did a property inspection at the beginning of January 2020, and didnt carry out another inspection until November 2022, blaming covid and a lack of resources, the agent convienientky failed to send the 2022 inspection report to me for 163 days. I then found out that during the period 2020 to the check out in May 2023 that the property had significantly deteriorated, there were damages and significant unauthorized modifications, additionally the tenant reported an escape of water in 2021 but Ashton Burkinshaw did nothing to solve this problem for 9 months, you can imagine the mess when I finally got involved.
Further when I attended the maidstone branch the senior branch manager informed me that if I was planning to make a claim for the deposit then the tenancy was to lean favourably towards the tenant and against the landlord..
I went through the Ashton Burkinshaw complaints proceedure but its internal so not impartial, and of course those doing the review are Countrywide employees so there is no chance of a fair outcome, your can try ARLA, Propertymark and the Ombudsman but dont expect a fair and balanced outcome.
Ashtom Burkinshaw Maidstone are from my experience un-cooperative, unresponsive, unprofessional, expensive and the branch environment is toxic, discriminatory and unfriendly.
There are other agents in that part of Kent who will definitely offer you a better more professional and cheaper service that Ashton Burkinshaw .
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6th Mar 2021
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9th Mar 2017
reviewed by 'h8ab'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
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Aug 18,2023
Aug 18,2023
1
people found
this helpful
this helpful
Worse than terrible
Ashton Burkinshaw (owned by Countrywide) managed my property in Maidstone through their fully managed scheme, from the outset the tenant was unhappy with them, and I can understand why. The agent did a property inspection at the beginning of January 2020, and didnt ...
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read full review
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Mar 06,2021
Mar 06,2021
2
people found
this helpful
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I'm only giving one star because there is no option for zero.
We rented a property from Ashton Burkinshaw a few years ago, it was an extremely unpleasant experience.
The property was old and tired, borderline unrentable and not updated for many years. The rent ...
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Mar 09,2017
Mar 09,2017
6
people found
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If I could leave a zero star review I would. Terrible agents, throughout our tenancy service was awful and conducted with a snobbish, superior attitude. We got the feeling they were continually trying to rip us and the landlord off. At the end of our ...
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Nov 20, 2019
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Until recently our policy was not to respond to these reviews; this has changed which is why we are responding now. I am sorry these tenants felt like this. We did not manage the property so had little influence over matters during the seven months that the Tenancy lasted. At the end of the Tenancy the Landlord instructed us to conduct a check out. Of course we appreciate that no tenant likes having claims made on their deposit but unfortunately, the property was left in such poor condition comp ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:10 AM 09/10/2019 by heather heather
