0% lettings valuation accuracy
14% lettings fee satisfaction
Jul 28,2023
Jul 28,2023
0
people found
this helpful
this helpful
Do not use- disorganised, greedy, impossible to work with,
They have changed their name to Sandstone
https://sandstoneuk.com/
- They took almost 3 months to return our deposit, despite constant reminders (no reason for the delay)
- Issues reported with the property were forgotten and never resolved
- Tried to get us to lock into another year long contract 4 months before our minimum tenancy was due to end
- Made the property available for viewings 4 months before our minimum tenancy was due to end
- Had people turning up at the wrong days for viewings at the property
- Refused to offer a rolling contract after the first year
- Demanded a rent increase on renewal, for no reason
- They have given out our personal details to debt collectors, for utilities used after our tenancy ended
- Incorrect address details on their website
- Impossible to contact- their main number is full of dead-ends (go to reception)
- Even once I had an actual mobile number to contact the letting agent, they would rarely get back to me
This is why tenants need to have a say in what letting agent will impact their every day, rather than leaving it to the landlord to decide...
They have changed their name to Sandstone
https://sandstoneuk.com/
- They took almost 3 months to return our deposit, despite constant reminders (no reason for the delay)
- Issues reported with the property were forgotten and never resolved
- Tried to get us to lock into another year long contract 4 months before our minimum tenancy was due to end
- Made the property available for viewings 4 months before our minimum tenancy was due to end
- Had people turning up at the wrong days for viewings at the property
- Refused to offer a rolling contract after the first year
- Demanded a rent increase on renewal, for no reason
- They have given out our personal details to debt collectors, for utilities used after our tenancy ended
- Incorrect address details on their website
- Impossible to contact- their main number is full of dead-ends (go to reception)
- Even once I had an actual mobile number to contact the letting agent, they would rarely get back to me
This is why tenants need to have a say in what letting agent will impact their every day, rather than leaving it to the landlord to decide...
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Latest Reviews
28th Jul 2023
reviewed by 'Michael'
19th Mar 2023
reviewed by 'LB'
23rd Oct 2022
reviewed by 'Gemma'
15th Jun 2022
reviewed by 'Dillon Smyth'
25th Dec 2021
reviewed by 'Precious'
15th Aug 2021
reviewed by 'reviewer'
Opening Hours
Address
Grant Property
6th Floor City Gate East Tollhouse Hill
Nottingham
Nottinghamshire
NG1 5FS
0131 220 6360
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 14% | £390 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 11 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 28,2023
Jul 28,2023
0
people found
this helpful
this helpful
Do not use- disorganised, greedy, impossible to work with,
They have changed their name to Sandstone
https://sandstoneuk.com/
- They took almost 3 months to return our deposit, despite constant reminders (no reason for the delay)
- Issues reported with the property were forgotten and ...
read full review
read full review
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Mar 19,2023
Mar 19,2023
1
people found
this helpful
this helpful
DO NOT RENT WITH THIS COMPANY!
Had to fight them through TDS to get my deposit back as they refused to communicate. Moved out in September and didn’t get my deposit back until December! Stay away- useless....
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Oct 23,2022
Oct 23,2022
0
people found
this helpful
this helpful
DO NOT RENT FROM THIS COMPANY
From start to finish the quality of service was AWFUL. We had issues immediately after moving in which we reported, only for them to be ignored for months. Then if they did finally send someone, the issue was never ...
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Jun 15,2022
Jun 15,2022
2
people found
this helpful
this helpful
DO NOT RENT FROM THIS COMPANY
I rented through Grant Property (previously Sandstone Properties) with three student housemates. We had problems with the property throughout our nearly 9 month tenancy which took an unbelievable amount of time to resolve. This included a missing desk chair and ...
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Dec 25,2021
Dec 25,2021
1
people found
this helpful
this helpful
Rent a property from them at your own risk. At first they said the property I rented was bills included on their website, but after paying all the fees, they ended up saying is not bills included. Secondly, I had issues with the shower and ...
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Aug 15,2021
Aug 15,2021
1
people found
this helpful
this helpful
Many things wrong with the house when we moved in and extremely difficult to get in contact with them to get things fixed. Eventually we moved out after a year and things still weren’t fixed such as a huge mouldy wall. They’ve now ...
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Apr 19,2021
Apr 19,2021
0
people found
this helpful
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Just awful. Been living in a mould infested flat for 5 months now with no one coming to fix it as well as leaks, rats, damp, and horrible neighbours in the same building. AVOID THIS AGENCY AT ALL COSTS...
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Sep 22,2020
Sep 22,2020
0
people found
this helpful
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If I could give no stars I would. Terrible service wouldn't fix two safety issues for 3months where someone could have accessed our house. Smaller issues like a broken toilet seat were also not repaired within 3months. Impossible to get in contact with them and ...
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Aug 24,2020
Aug 24,2020
0
people found
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Amazing communicators... until you’ve paid the deposit
Really strong communication until you’ve paid the deposit and then it’s radio silence. I joined a house share and was given 1 week (!) to provide accommodation references, proof of student status, credit score and 2 forms of ...
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Jan 03,2020
Jan 03,2020
1
people found
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this helpful
They are very bad in service, keep asking for water meter issue they never cared. Also while taking they try to renovate everything on you fund and no return for you from your deposite....
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Apr 09,2019
Apr 09,2019
2
people found
this helpful
this helpful
If I'd have seen the awful reviews Grant Property has I never would have signed up to a property with them. The application process was incredibly long winded and badly managed, staff were never contactable and when we could get hold of them they were ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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