“AVOID AVOID AVOID They are not even worth the 1 star I have had to give to leave this review!...”
1 Star Review
Jun 21,2023
By:
'Nanci Scanlon'
Jun 21,2023
Branch: Solihull, 183 Stratford Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: B90
Branch: Solihull, 183 Stratford Road
Sales (as a Vendor)
Postcode: B90
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AVOID AVOID AVOID
They are not even worth the 1 star that I have to give to proceed with this review!
I didn't have the choice with what agent I used to sell my property due to it being shared ownership! Burchell Edwards are by far the worst experience I have ever encountered. Customer service non-existent, regular updates non-existent, following instruction non-existent. JUST THE WORST EVER.
I agreed a sale on my property on the 2nd December 2022. Having completed all the normal docs, instructing my solicitor etc as soon as the sale was agreed. I chased the branch for an update, to be told that sales progression is dealt with by a different office. It was then 2 months since I agreed the sale and was told firstly that they couldn't discuss with me as I was not the client. Having dealt with this issue, I was then updated that the sale had not progressed at all as the purchaser had not instructed a solicitor! A whole 2 months wasted and no one from Burchell Edwards thought that they should let me know! they erected a sale board outside my property without my consent. Having called them and ask them to move as it was a security issue and was blocking the view from my front door, they never actioned, and the board was never moved. I ended up taking down myself due to the security concern that I had!
I can continue with endless issues that this company has done during the process of selling my house, but there are so many that it will go on forever.
Formal complaint ignored for weeks and weeks. Now I have finally had a response, they haven't reviewed the file at all, they have mentioned the wrong branch and clearly haven't taken any time to view what I was complaining about!
My advice to anyone that is looking to sell a property is to AVOID BURCHELL EDWARDS at all costs! If I had the choice, I would be using Smart Homes or Black & Golds. In fact, I would use anyone other than Burchell Edwards as surely no other agent can be as bad as these!!
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