Ahmed Mekki said about 1-2-Let

Services : Date: 16th Mar 2025

Pathetic honestly nothing describes this more. So much for the so called “emergency line”. How can it be an emergency contact when no one responds or will even respond within an hour. I’ve had no hot water twice on weekends and we just had to deal with it because no one from this incompetent agency is actually there providing help if anything goes wrong. Most of their so called “repairs” take ages to get acknowledged let alone get fixed! Extremely dissatisfied

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Jodie Wong said about 1-2-Let

Services : Letting( As a Owner )Date: 26th Feb 2025

Great customer service from Leah, I had problems with my flat and factors and she helped me sort out the issues promptly and efficiently, I have used different letting agencies in the past and since using 12 Let, I have found Leah to be the most helpful, she fought in my corner over the recent dispute from the factors. Leah has been extremely helpful and really appreciate the work she has done.

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Jude Meens said about 1-2-Let

Services : Date: 25th Feb 2025

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Tony Henderson said about 1-2-Let

Services : Date: 4th Feb 2025

The flat I was renting was sold while I was staying there. 1-2-let was the company the new owner was using to manage the place. Some guy with keys to my house walked in and started looking around. Turns out one of the other properties 1-2-let manage had a broken toilet. They gave him our keys and address by accident. Had to move out asap. Never again.

(edit) After posting this review, I got a phone call from 1-2-let. It went: "We have received a reference request and saw your review, just wanted to discuss." Honestly very threatening and confrontational. Phoning my personal number and asking me to remove the review because "it isn't reflective of the service we offer now" just shows the kind of service they offer now. Rather than addressing any issues or wrong-doing, they'd rather pretend it didn't happen. Hopefully this is the last time I need to deal with them.

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stephen Lewitowski said about 1-2-Let

Services : Date: 27th Jan 2025

All repairs/problems dealt with quickly and efficiently to satisfactory resolution. Recommend.

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ER L said about 1-2-Let

Services : Letting( As a Tenant )Date: 26th Jan 2025

Leah has been very helpful and professional. She responded quickly and was thorough. Our landlord is nonresponsive but she followed through until she got the response needed to get our essential repairs done. Very pleased with her.

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Simran Kaur said about 1-2-Let

Services : Date: 20th Jan 2025

I regret hiring this company for renting a studio flat, i moved 10th jan to till. I am facing lots of issues like no storage for my stuff and flat storage already full with unwanted stuff, fridge is not working, they don’t give me any update i called lots of time . Staff is unhelpful if i could give zero star i would.
Do not use this company, not worth the hassle.

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Petra Saarelainen said about 1-2-Let

Services : Letting( As a Tenant )Date: 29th Nov 2024

Leah was extremely helpful in arranging a fuse board change for us. Great consumer services.

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P Nevil said about 1-2-Let

Services : Letting( As a Tenant )Date: 27th Nov 2024

I recently had essential repair work carried out in my apartment. Prior to the contractors' visit, I had been dealing with Leah who kept me updated on when I might expect them. Throughout the process, I found Leah to be unfailingly and consistently helpful, courteous and personable. Thank you Leah !

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ALAN said about 1-2-Let

Services : Letting( Property Management )Date: 19th Nov 2024

Excellent help from Kirsty once again; always able to diligently assist me on whatever information and guidance I require relating to my property.
This can be said for the whole 1-2-Let team, as everybody has been extremely helpful on all aspects of managing my property.

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Inga Kakite said about 1-2-Let

Services : Date: 5th Nov 2024

From first call to view property to last when moving out after 6 years is been excellent service and support.
Agents always helpful to any questions and communication on point, if any issues maintenance organised swiftly. Great support! Defiantly recommend.

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Aiyepeku Joy said about 1-2-Let

Services : Letting( As a Tenant )Date: 5th Nov 2024

Emma was lovely and patient throughout the process and really helpful

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Inga said about 1-2-Let

Services : Letting( As a Tenant )Date: 5th Nov 2024

From first call to view property to last when moving out after 6 years is been excellent service and support.
Agents always helpful to any questions and communication on point, if any issues maintenance organised swiftly. Great support! Defiantly recommend.

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Michael said about 1-2-Let

Services : Letting( Property Management )Date: 28th Oct 2024

good service Kirsty from 1 2 let has been great!

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Cameron said about 1-2-Let

Services : Letting( As a Tenant )Date: 24th Oct 2024

Very helpful with our move in experience both last time and this time. Helpful customer service with quick responses.

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Colin Moore said about 1-2-Let

Services : Date: 11th Oct 2024

Rented a flat from 1-2-Let for six months, and at first they were very professional and responsive to any queries. The day we moved in our boiler wasn’t working properly so didn’t have any hot water and sockets in the kitchen were broken, but the boiler was fixed very quickly.

However, there were multiple issues during our stay, for instance the socket initially reported was never even looked at.

Also, water leaked behind our bath and caused a stain in the adjoining bedroom wardrobe. 1-2-Let sent a contractor out who said that due to the leak and water damage the bath and tiles would have to be ripped out and said that he would send a report to them for this to be addressed. However, we heard nothing from 1-2-Let for over a month after this, and when I got in touch to chase this up they said they had received no report and they asked me to email the details of the stain all over again.

It was as if they’d forgotten about the issue and had no record of it. A separate contractor was then sent out who used silicone sealant as a short term fix to stop the water leak but would recommend to 1-2-Let that the bath and tiles would need ripped out, but this did not happen.

Further down the line, the hot water on our electric shower stopped working at the same time as we had issues with the shower connected to the boiler where the water would run cold after a couple of minutes. As a result, we had no hot showers for over a week in the time we waited for the electric shower to be replaced and the boiler shower not being fixed.

For the latter, 1-2-Let seemed really sceptical and said that we may have had our shower running too powerfully for the boiler to cope. They sent a contractor out to test this shower, and later told us that he had tested the shower for 20 minutes and that it was fine, which they either made up or the contractor lied to them. They said they would send out a gas engineer to look at the boiler but if he found nothing wrong they would charge us as “it must be something that we had been doing to cause it”. It was as if they didn’t believe us and we were just making it up. Luckily we had friends living upstairs that we could shower at in the meantime but most tenants wouldn’t have been so lucky.

Predictably, the gas engineer found that the ancient boiler was faulty and would need replaced, or alternatively he could replace a board within the machine as a short-term fix. 1-2-Let/the landlord went with the short-term fix.

Finally, on the day that our keys were handed back in, the flat was put back on the market with “freshly painted walls” despite us living in it for six months, with reused photos from the previous advert when we moved in. Someone will now be living in that flat, no doubt with several of these underlying issues.

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Leeann said about 1-2-Let

Services : Letting( As a Tenant )Date: 12th Sep 2024

Emmamarie was a great help! She was always super communicative and always around whenever we had an queries or requests. Thanks to her, we had a smooth transition into applying for our flat, to now residing in it. Thanks!

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