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Preferred Management Solutions ltd
2.2/5, 19 Reviews
26% Recommended
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The UK's largest customer review website for the property industry.
Preferred Management Solutions ltd
576 Durham Rd,NE9 6HX
Certified Customer Experience
Report Summary
Report generated on (28 April 2025 @ 16:12:12)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Lesley on 21st Mar 2023
1 Star Review
Boiler breakdown insurance with preferred management via my energy supplier Utility Warehouse, after paying £60 call out fee, this is our 5th day without heating or hot water, apparently a part has been ordered but need to wait a further 2 days for it, offered to give me £40 to buy a heater, my bank details were provided 2days ago, still not received the payment or any updates, phoned them again today only to be told that I must purchase the heater first then send them the receipt, asked to speak to a manager, told none available, logged a formal complaint. This company has no compassion or integrity, I will be returning to my previous insurers Scottish Hydro, you definitely get what you pay for, this has been an extremely frustrating experience, do not use this company!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Karen on 13th Mar 2023
1 Star Review
I changed to this company because it was cheaper but having dealt with them with fault on boiler and having no hot water or heating for just over two weeks and at the same time having a chest infection. It took two weeks because the part had been forgotten to be ordered . They said I could have £40 to buy 2 fan heaters but the money could take up to 30 days to reach my bank it is now day 33 and still no money .
I was put up into accommodation for one night as they said there was only a suite available and the limit was only £250 and this would be that price , when I arrived at the hotel I was in a classic double costing £120 so could have had 2 days of warmth and hot water I even checked if the room had been available and was told yes there wouldn’t have been a problem for you to stay in the room a 2nd day.
I put in a complaint but have been told the complaint has been closed as they have learnt for it not to happen again . I have sent various emails but only answer as when they want to.
I’ve learnt you get what you pay for .
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Clare on 29th Jul 2021
1 Star Review
Awful. Bad time keeping, bad communication. 7 days no hot water. Changed a part that wasn't the problem, caused loss of heating as well, unit was over heating and making a racket, 3rd engineer said they hadn't set the valves properly and charged my insurance for fixing there mistake!! That repair lasted all of 2 hours. Used up all my claim allowance so now I have to pay to repair their damage! Pls avoid this company
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Jane on 1st Jun 2021
4 Star Review
Prompt service with knowledgeable contractor. Problem located and repaired and full explanation given. Further advice shared about how to prevent future issues.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Wozza on 11th Mar 2021
1 Star Review
I wouldn't trust Preferred Management Solutions to manage their own bowel movements. They were appointed contractors on behalf of my insurance Admiral to fix my boiler. They were meant to come out between 10am and 2pm. They didn't turn up and when I chased them they said the engineer would be 30 minutes. After another hour they said he would be here by 5pm then rang me and said there had been a mix up and he would arrive by 9pm. I cancelled the call out and got CBFM heating to sort the job out.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"Avoid this company! Boiler..."
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1 Star Review
By : 'Lesley'
Services : Property Management()
Would you recommend ? : No
Postcode : G46
Mar 21, 2023
People found this helpful1
Boiler breakdown insurance with preferred management via my energy supplier Utility Warehouse, after paying £60 call out fee, this is our 5th day without heating or hot water, apparently a part has been ordered but need to wait a further 2 days for it, offered to give me £40 to buy a heater, my bank details were provided 2days ago, still not received the payment or any updates, phoned them again today only to be told that I must purchase the heater first then send them the receipt, asked to speak to a manager, told none available, logged a formal complaint. This company has no compassion or integrity, I will be returning to my previous insurers Scottish Hydro, you definitely get what you pay for, this has been an extremely frustrating experience, do not use this company!
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Address
Preferred Management Solutions ltd
576 Durham Rd, Newcastle upon Tyne, Tyne and Wear
NE9 6HX
01914228825
Services offered
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Avoid this company! Boiler ...
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1 Star Review
By : 'Lesley'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Property Management
Would you recommend ? : No
Postcode : G46
Mar 21, 2023
People found this helpful1
Boiler breakdown insurance with preferred management via my energy supplier Utility Warehouse, after paying £60 call out fee, this is our 5th day without heating or hot water, apparently a part has been ordered but need to wait a further 2 days for it, offered to give me £40 to ... Read Full Review
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Lesley Mcginlay said about Preferred Management Solutions ltd
Services : Property Management( )Date: 21st Mar 2023
Boiler breakdown insurance with preferred management via my energy supplier Utility Warehouse, after paying £60 call out fee, this is our 5th day without heating or hot water, apparently a part has been ordered but need to wait a further 2 days for it, offered to give me £40 to buy a heater, my bank details were provided 2days ago, still not received the payment or any updates, phoned them again today only to be told that I must purchase the heater first then send them the receipt, asked to speak to a manager, told none available, logged a formal complaint. This company has no compassion or integrity, I will be returning to my previous insurers Scottish Hydro, you definitely get what you pay for, this has been an extremely frustrating experience, do not use this company!
The UK's Largest Customer Review Website for the Property Industry
Think ...
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1 Star Review
By : 'Karen'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LL14
Mar 13, 2023
People found this helpful2
I changed to this company because it was cheaper but having dealt with them with fault on boiler and having no hot water or heating for just over two weeks and at the same time having a chest infection. It took two weeks because the part had been forgotten to be ordered . They said I could have ... Read Full Review
Comments (0)I changed to this company because it was cheaper but having dealt with them with fault on boiler and having no hot water or heating for just over two weeks and at the same time having a chest infection. It took two weeks because the part had been forgotten to be ordered . They said I could have £40 to buy 2 fan heaters but the money could take up to 30 days to reach my bank it is now day 33 and still no money .
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Karen Heaton said about Preferred Management Solutions ltd
Services : Letting( As a Tenant )Date: 13th Mar 2023
I changed to this company because it was cheaper but having dealt with them with fault on boiler and having no hot water or heating for just over two weeks and at the same time having a chest infection. It took two weeks because the part had been forgotten to be ordered . They said I could have £40 to buy 2 fan heaters but the money could take up to 30 days to reach my bank it is now day 33 and still no money .
I was put up into accommodation for one night as they said there was only a suite available and the limit was only £250 and this would be that price , when I arrived at the hotel I was in a classic double costing £120 so could have had 2 days of warmth and hot water I even checked if the room had been available and was told yes there wouldn’t have been a problem for you to stay in the room a 2nd day.
I put in a complaint but have been told the complaint has been closed as they have learnt for it not to happen again . I have sent various emails but only answer as when they want to.
I’ve learnt you get what you pay for .
The UK's Largest Customer Review Website for the Property Industry
Replaced unnecessary parts , ...
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1 Star Review
By : 'Clare'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : WV12
Jul 29, 2021
People found this helpful1
Awful. Bad time keeping, bad communication. 7 days no hot water. Changed a part that wasn't the problem, caused loss of heating as well, unit was over heating and making a racket, 3rd engineer said they hadn't set the valves properly and charged my insurance for fixing there mistake!! ... Read Full Review
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Clare Turner said about Preferred Management Solutions ltd
Services : Letting( Property Management )Date: 29th Jul 2021
Awful. Bad time keeping, bad communication. 7 days no hot water. Changed a part that wasn't the problem, caused loss of heating as well, unit was over heating and making a racket, 3rd engineer said they hadn't set the valves properly and charged my insurance for fixing there mistake!! That repair lasted all of 2 hours. Used up all my claim allowance so now I have to pay to repair their damage! Pls avoid this company
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Prompt service with ...
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4 Star Review
By : 'Jane'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : DH2
Jun 1, 2021
People found this helpful0
Prompt service with knowledgeable contractor. Problem located and repaired and full explanation given. Further advice shared about how to prevent future ... Read Full Review
Comments (0)Was this helpful?:
Jane Kemp said about Preferred Management Solutions ltd
Services : Letting( Property Management )Date: 1st Jun 2021
Prompt service with knowledgeable contractor. Problem located and repaired and full explanation given. Further advice shared about how to prevent future issues.
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I wouldn't trust ...
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1 Star Review
By : 'Wozza'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Letting( Admin )
Would you recommend ? : No
Postcode : NE26
Mar 11, 2021
People found this helpful1
I wouldn't trust Preferred Management Solutions to manage their own bowel movements. They were appointed contractors on behalf of my insurance Admiral to fix my boiler. They were meant to come out between 10am and 2pm. They didn't turn up and when I chased them they said the engineer ... Read Full Review
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Wozza said about Preferred Management Solutions ltd
Services : Letting( Admin )Date: 11th Mar 2021
I wouldn't trust Preferred Management Solutions to manage their own bowel movements. They were appointed contractors on behalf of my insurance Admiral to fix my boiler. They were meant to come out between 10am and 2pm. They didn't turn up and when I chased them they said the engineer would be 30 minutes. After another hour they said he would be here by 5pm then rang me and said there had been a mix up and he would arrive by 9pm. I cancelled the call out and got CBFM heating to sort the job out.
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I wouldn’t trust ...
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1 Star Review
julian
Jess
By : 'Wozza'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : NE26
Mar 11, 2021
People found this helpful1
I wouldn’t trust Preferred Management Solutions to manage their own bowel movements. They were appointed contractors on behalf of my insurance Admiral to fix my boiler. They were meant to come out between 10am and 2pm. They didn’t turn up and when I chased them they said the ... Read Full Review
Comments (0)Was this helpful?:
Wozza said about Preferred Management Solutions ltd
Services : Letting( Property Management )Date: 11th Mar 2021
I wouldn’t trust Preferred Management Solutions to manage their own bowel movements. They were appointed contractors on behalf of my insurance Admiral to fix my boiler. They were meant to come out between 10am and 2pm. They didn’t turn up and when I chased them they said the engineer would be 30 minutes. After another hour they said he would be here by 5pm then rang me and said there had been a mix up and he would arrive by 9pm. I cancelled the call out and got CBFM heating to sort the job out.
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Unprofessional ...
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1 Star Review
By : 'Nicola'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Property Management
Would you recommend ? : No
Postcode : CH45
Oct 23, 2020
People found this helpful0
Employed by insurance company to 'make safe' area after car crashed through my wall. Sent a guy who said he was a plumber by trade. Despite it being a victorian property with sandstone coping he proceeded to remove and simpyly throw the stone on to the floor. When confronted he got ... Read Full Review
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Nicola said about Preferred Management Solutions ltd
Services : Property Management( )Date: 23rd Oct 2020
Employed by insurance company to 'make safe' area after car crashed through my wall. Sent a guy who said he was a plumber by trade. Despite it being a victorian property with sandstone coping he proceeded to remove and simpyly throw the stone on to the floor. When confronted he got became rude and intimidating (im a single mum). Total disregard for property or customer service. Would NOT recommend. Very unprofessional, complaint raised
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Useless...Most people are ...
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1 Star Review
By : 'Amanda'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS29
Aug 14, 2020
People found this helpful2
Most people are lumbered with this company through their insurance as their emergency assist provider. If you are considering selecting this company directly don't! Communication is terrible, their services and the contractors they appoint are very basic. Unless you have a simple issue they ... Read Full Review
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Amanda Berridge said about Preferred Management Solutions ltd
Services : Letting( As a Tenant )Date: 14th Aug 2020
Most people are lumbered with this company through their insurance as their emergency assist provider. If you are considering selecting this company directly don't! Communication is terrible, their services and the contractors they appoint are very basic. Unless you have a simple issue they will not be able to assist and will not care. Customer service is terrible! They could not fix my pipe, yet the 1st plumber in the phone book can!
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Very helpful and polite, ...
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5 Star Review
By : 'Daniel'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : TS16
Jun 28, 2020
People found this helpful0
Very helpful and polite, completed the work quickly and thoroughly when called in for Emergency Repair to our roof after the recent heavy rains and strong ... Read Full Review
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Daniel Pollock said about Preferred Management Solutions ltd
Services : Letting( Property Management )Date: 28th Jun 2020
Very helpful and polite, completed the work quickly and thoroughly when called in for Emergency Repair to our roof after the recent heavy rains and strong winds
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Had a slow leak onto bedroom ...
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1 Star Review
By : 'Philip'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Letting( Accounts )
Would you recommend ? : No
Postcode : NG19
May 26, 2020
People found this helpful0
Had a slow leak onto bedroom ceiling called insurance and these came next day plumber was great but didn't have part on van so would have to get one priced up and said probably 2 days later to be fitted just had email to say job is done as plumber switched valve of to stop leaking phoned ... Read Full Review
Comments (0)Had a slow leak onto bedroom ceiling called insurance and these came next day plumber was great but didn't have part on van so would have to get one priced up and said probably 2 days later to be fitted just had email to say job is done as plumber switched valve of to stop leaking phoned these up they told me can only fix if it is leaking so when I do switch heating on will probably get air locks again then will have to turn on so back to square one
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Philip carden said about Preferred Management Solutions ltd
Services : Letting( Accounts )Date: 26th May 2020
Had a slow leak onto bedroom ceiling called insurance and these came next day plumber was great but didn't have part on van so would have to get one priced up and said probably 2 days later to be fitted just had email to say job is done as plumber switched valve of to stop leaking phoned these up they told me can only fix if it is leaking so when I do switch heating on will probably get air locks again then will have to turn on so back to square one
Not happy at all
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Could not fault the service ...
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5 Star Review
Tony
By : 'julie'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : NE65
May 4, 2020
People found this helpful1
Could not fault the service of the engineer who attended our problem. He took his time evaluating the problem as it was quite complex. However, he sorted it and explained the whole process thoroughly. Pleasant and communicative. Thanks Tony and Preffered Management Solutions ... Read Full Review
Comments (0)Could not fault the service of the engineer who attended our problem. He took his time evaluating the problem as it was quite complex. However, he sorted it and explained the whole process thoroughly. Pleasant and communicative.
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julie smith said about Preferred Management Solutions ltd
Services : Letting( Property Management )Date: 4th May 2020
Could not fault the service of the engineer who attended our problem. He took his time evaluating the problem as it was quite complex. However, he sorted it and explained the whole process thoroughly. Pleasant and communicative.
Thanks Tony and Preffered Management Solutions LTD
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Poor customer ...
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1 Star Review
By : 'Caroline'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Letting( Admin )
Would you recommend ? : No
Postcode : DA8
Mar 11, 2020
People found this helpful0
Poor customer service. Will pass you from pillar to post in order to pass the blame from themselves. Incompetent staff who send engineers who will do half a job on a boiler then leave halfway through and be requesting 'important safety documents' before the rest of your job is ... Read Full Review
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Caroline Efevbera said about Preferred Management Solutions ltd
Services : Letting( Admin )Date: 11th Mar 2020
Poor customer service. Will pass you from pillar to post in order to pass the blame from themselves. Incompetent staff who send engineers who will do half a job on a boiler then leave halfway through and be requesting 'important safety documents' before the rest of your job is completed. Even when they are aware someone vulnerable is living at address, BOILER SERVICING DOCUMENTS are more important to them than keeping customers happy, very terrible company, they will NOT help you in a home emergency.
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Had to use these through our ...
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1 Star Review
By : 'Peter'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Surveying
Would you recommend ? : No
Postcode : CF32
Feb 22, 2020
People found this helpful0
Had to use these through our insurance company Had a leak on dinning ceiling phoned admiral on a sunday morning ,passed onto these and after a call was told someone would be out friday between 8am to 5pm . Rang at 3pm to see what time they would call told cant make it today can they come on ... Read Full Review
Comments (0)Had to use these through our insurance company
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Peter reynolds said about Preferred Management Solutions ltd
Services : Surveying( )Date: 22nd Feb 2020
Had to use these through our insurance company
Had a leak on dinning ceiling phoned admiral on a sunday morning ,passed onto these and after a call was told someone would be out friday between 8am to 5pm .
Rang at 3pm to see what time they would call told cant make it today can they come on tuesday , meaning i have to book time off work in the faint hope they actually turn up
Not happy very poor service
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Had 2 leaks on roof with ...
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1 Star Review
By : 'Steve'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Property Management
Would you recommend ? : No
Postcode : BB1
Feb 14, 2020
People found this helpful0
Had 2 leaks on roof with water coming into living room,emergency call out had nothing on his van to fix it other than stuffing some membrane into an hole. Said he would get authorisation to buy materials to fix. Rang insurance and they said that the job was done as this was a temporary repair and ... Read Full Review
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Steve Kelly said about Preferred Management Solutions ltd
Services : Property Management( )Date: 14th Feb 2020
Had 2 leaks on roof with water coming into living room,emergency call out had nothing on his van to fix it other than stuffing some membrane into an hole. Said he would get authorisation to buy materials to fix. Rang insurance and they said that the job was done as this was a temporary repair and good enough. Water still coming in so had to call out another emergency repair roofer who resolved the issue at a cost of £350.00. Prefferd Management are in my opinion not what you would expect from an emergency call out team. Also promising to ring me back with n update and still no call. APPAULING SERVICE.
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Gianluca ...
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5 Star Review
julian
By : 'Gianluca'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : CR4
Nov 20, 2019
People found this helpful0
I had a leakage in my bathroom, the water was flooding the flat below mine, I was so desperate! They could not find an engineer in London so they got me in touch with Julian, an italian engineer in Scotland (I’m in London...). Julian in videocall via Whatsapp guided me everywhere to ... Read Full Review
Comments (0)I had a leakage in my bathroom, the water was flooding the flat below mine, I was so desperate! They could not find an engineer in London so they got me in touch with Julian, an italian engineer in Scotland (I’m in London...).
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Gianluca said about Preferred Management Solutions ltd
Services : Letting( As a Tenant )Date: 20th Nov 2019
I had a leakage in my bathroom, the water was flooding the flat below mine, I was so desperate! They could not find an engineer in London so they got me in touch with Julian, an italian engineer in Scotland (I’m in London...).
Julian in videocall via Whatsapp guided me everywhere to find the main tap to switch off the water in the whole flat but it was under the pavement on the road, and obviously I did not have the key to access it.
I was losing my hopes, but Julian kept me positive and focus and with his guidance from the other side of GB we managed to switch off the hot water supply from the boiler to the pipes, and so the leakage.
I can’t be thankful enough to Paul and especially Julian, for without them I would now be swimming in the flat.
For Preferred Management: Julian has demonstrated a great professionalism, positive manners, creative problem solving and amazing customer service skills. I can’t think of any better, I definitely recommend him for a promotion.
I can’t be thankful enough!!!
In such a bad situation it has been a great experience!
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DO NOT ...
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1 Star Review
By : 'Jacqui'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : WV13
Nov 13, 2019
People found this helpful1
This company is appalling. Been without electricity and heating for 4 days and still waiting for an engineer to fix the problem. Constantly told they will call me back but never do. When you call them it takes at least 15 minutes for them to answer the phone. Will not be renewing my policy with ... Read Full Review
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Jacqui said about Preferred Management Solutions ltd
Services : Letting( Property Management )Date: 13th Nov 2019
This company is appalling. Been without electricity and heating for 4 days and still waiting for an engineer to fix the problem. Constantly told they will call me back but never do. When you call them it takes at least 15 minutes for them to answer the phone. Will not be renewing my policy with them
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Door lock replacement to ...
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5 Star Review
By : 'Ray&Mo'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : CV21
Sep 5, 2019
People found this helpful0
Used this company via an insurance claim to replace a faulty door lock and protect our home. Excellent prompt service carried out by an helpful and competent engineer. Issue fully resolved within four hours of contact, and I was kept up to date at all stages. Well done would recommend to anyone ... Read Full Review
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Ray&Mo said about Preferred Management Solutions ltd
Services : Letting( Admin )Date: 5th Sep 2019
Used this company via an insurance claim to replace a faulty door lock and protect our home. Excellent prompt service carried out by an helpful and competent engineer. Issue fully resolved within four hours of contact, and I was kept up to date at all stages. Well done would recommend to anyone with a similar issue.
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Absolutely ...
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1 Star Review
By : 'Awful'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : KT8
May 22, 2019
People found this helpful0
Power cut affecting half of the 12 flats in our block. It took 3 calls before they accepted that they were the out of hours management service for us. They then said it was a power cut in the whole area, despite the fact that half the flats still had power. Called at 11pm. At 2am still no action. ... Read Full Review
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Awful said about Preferred Management Solutions ltd
Services : Letting( Property Management )Date: 22nd May 2019
Power cut affecting half of the 12 flats in our block. It took 3 calls before they accepted that they were the out of hours management service for us. They then said it was a power cut in the whole area, despite the fact that half the flats still had power. Called at 11pm. At 2am still no action. Power restored by 5.45. If you look at a flat with them as out of hours service AVOID. It only gets one star because it's not possible to give none,
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EXCELLENT ...
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5 Star Review
Jess
By : 'Katy.Bear'
Branch : Newcastle Upon Tyne, 576 Durham Rd
Services : Property Management
Would you recommend ? : No
Postcode : WN2
Mar 26, 2019
People found this helpful0
Rang re a plumbing problem of water on the floor behind the toilet! Spoke to Jess who was professional, friendly and very helpful. She organised a plumber to come out, between 20.30 and 22.00 hours and Phil Yates was here by 21.00 hours! Jess then rang back to check that everything was ok! Please ... Read Full Review
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Katy.Bear said about Preferred Management Solutions ltd
Services : Property Management( )Date: 26th Mar 2019
Rang re a plumbing problem of water on the floor behind the toilet! Spoke to Jess who was professional, friendly and very helpful. She organised a plumber to come out, between 20.30 and 22.00 hours and Phil Yates was here by 21.00 hours! Jess then rang back to check that everything was ok! Please thank Jess for me - she's certainly a credit to your company!
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