“Avoid this company! Boiler breakdown insurance with preferred man......”
1 Star Review
Mar 21,2023
By:
'Lesley'
Mar 21,2023
Branch: Newcastle upon Tyne, 576 Durham Rd
Services: They manage our building
Would you recommend?: No
Postcode: G46
Branch: Newcastle upon Tyne, 576 Durham Rd
They manage our building
Postcode: G46
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Boiler breakdown insurance with preferred management via my energy supplier Utility Warehouse, after paying £60 call out fee, this is our 5th day without heating or hot water, apparently a part has been ordered but need to wait a further 2 days for it, offered to give me £40 to buy a heater, my bank details were provided 2days ago, still not received the payment or any updates, phoned them again today only to be told that I must purchase the heater first then send them the receipt, asked to speak to a manager, told none available, logged a formal complaint. This company has no compassion or integrity, I will be returning to my previous insurers Scottish Hydro, you definitely get what you pay for, this has been an extremely frustrating experience, do not use this company!
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