100% sales valuation accuracy
100% sales fee satisfaction
60% lettings valuation accuracy
54% lettings fee satisfaction
Mar 13,2023
Mar 13,2023
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If you notice, most positive reviews online (including here) are just from people attending viewings! I've attended several viewings with Centick, their staff are obviously instructed to repeatedly ask viewers to "please if you don't mind leave us a positive review online". Centrick's philosophy is not about providing great customer to tenants during their tenancy, no, it's about obtaining as many positive reviews as possible from property viewings only. This is evidence that their management is lazy and disingenuous, because viewings last about 10 minutes and are not difficult to manage. But providing good customer service to tenants throughout their tenancy is what really counts and is what Centrick should be judged on. But Centrick know their service is poor that's why tenants are NEVER asked to leave online reviews after their tenancy begins. I've been with these people for years, they never asked me or other tenants for reviews because they know what we'll say. Centrick pretend to have a customer service team by providing a canned response to negative reviews, but in reality they don't bother to actually address or improve anything. They've ignored my phone calls, emails, and issue raised through their portals for weeks and weeks. They are simply the worst.
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Latest Reviews
20th Dec 2023
reviewed by 'Salah'
2nd Nov 2023
reviewed by 'Max'
3rd Oct 2023
reviewed by 'L Ali'
8th Sep 2023
reviewed by 'Daniel Detlaf'
21st Apr 2023
reviewed by 'Martin'
Opening Hours
Address
Centrick Property
102 Colmore Row
Birmingham
West Midlands
B3 3AG
0121 347 6116
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £95,000 | £385,000 |
| Lettings | 60% | 54% | £450 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 12 | 37 | 39 | 3 | 0 | 7 | 0 | 0 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 20,2023
Dec 20,2023
1
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I am a landlord and I have suffered for 12 months from Centrick letting team in Birmingham
2-3 weeks Delay in payment
Ignoring all e mails. Lack of communication with me and the the tenant
Service became down hill
I won't use them fo let me ...
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Nov 02,2023
Nov 02,2023
1
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I live in a building in Birmingham managed by Centrick and had multiple issues with their car park. In a short period of time I received multiple parking tickets for parking in my own parking spot. Then soon after my car was broken into whilst ...
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Oct 03,2023
Oct 03,2023
1
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I tried to resolve my issue, but it's hard getting through to them, they don't respond to emails, and they deliberately put you on hold for 30 mins or more until you get fed up and sometimes they hang up after putting you on hold!. They ...
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Sep 08,2023
Sep 08,2023
0
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I tried very hard to solve my issue with number of your staff. However, my call and email were ignored.
I'm disappointed with your service as I was your customers for many years....
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Aug 08,2023
Aug 08,2023
4
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Unresponsive, extortionate and terrible management company for apartment complexes. I own an apartment in a complex they recently started managing which was previously managed by SDL. They have raised the service charges by £700 in one quarter and failed to give an explanation for this extortionate ...
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Feb 26, 2024
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I just read this albeit some months later. I have had similar experiences with centrick properties and they are indeed extortionate. You will only hear from them when they want money and thats the bottom line. We pay for services no n rendered and they charge more if you disagree. And they will continue to increase rates and do nothing for the area. I am looking into legal action due to the amount of evidence and admin evidence of lack of communication. They get away with charging crazy rates an ...
Apr 21,2023
Apr 21,2023
0
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This is the worst, incompetent and ignorant agent you can get.
They are never available (last year I had to threaten with ombudsman to get an account statement, this year, I'm going through the same rigmarole), never answer your emails, their portal doesn't work, they ...
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Mar 13,2023
Mar 13,2023
1
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Centrick are simply the worst. Their entire business philosophy is to expand and manage as many properties as possible, charge Landlords and tenants exorbitant fees, and provide nothing in return. It's quantity over quality, they don't care about about customer service, health and safety, responding ...
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Mar 13,2023
Mar 13,2023
1
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If you notice, most positive reviews online (including here) are just from people attending viewings! I've attended several viewings with Centick, their staff are obviously instructed to repeatedly ask viewers to "please if you don't mind leave us a positive review online". Centrick's philosophy is ...
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Mar 10,2023
Mar 10,2023
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1. Centrick by default overcharge for a "deep cleaning". They tell tenants their apartments are ALL deep cleaned before new tenants move in. This means they have a policy to charge tenants for a deep clean irrespective of the property's condition. If you leave it professionally ...
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Feb 06,2023
Feb 06,2023
0
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Terrible agency. They do not care if something break in the house. They do not pick the phone up and they blame every delay to landlords without caring if the oven breaks and they wait for 7 months before fixing it. They try to force you ...
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Jan 27,2023
Jan 27,2023
0
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Centrick have managed several properties of mine. Communication has always been an issue and trying to get a property check out and utility bills sorted has been impossible leaving me out of pocket hundreds of pounds and lost rent. Issues remain unsolved months later and ...
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Jan 16,2023
Jan 16,2023
0
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I wouldn't even give one star if it was an option. We have been continually let down and mucked around by this company, continually told lies and promised things that never happen. Our tenancy is with them and we honestly wish we had never taken….
...
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Dec 03,2022
Dec 03,2022
0
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Avoid Avoid Avoid. At all costs....! Diabolical service, property mis-management, terrible communication - the 3 guarantees of Centrick Birmingham lettings.
Having used Centrick for just over 2 years to manage my private rental property in Birmingham (Jewellery Quarter), I cannot advise against them enough. Despite having a ...
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Nov 29,2022
Nov 29,2022
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The boiler of my flat was out of order and made my family had no hot water to use. I then used the Fixflo to contact Centrick. Just a few minutes later, their staff, Bethany Turner, replied me that had instructed a contractor come and ...
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Oct 25,2022
Oct 25,2022
1
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Absolutely garbage and illegal service by Michael and Tamara! If I could give 0 stars I would. They lied to me and blanked all my emails. I have filed a small claims against them. CRIMINALS. Stay away from this company....
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Oct 13,2022
Oct 13,2022
0
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Quentin Lee presented his professional skills with high efficiency. From my rental request arised, site inspection, due diligence, my tenancy instruction issued, and finally completed the transaction, he always acting promptly and accurately in accordance with the needs of customers. The rental process was conducting ...
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Sep 18,2022
Sep 18,2022
1
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A GUIDE ON HOW TO SURVIVE CENTRICK NIGHTMARE! First of all - if you are reading this, that means you were unlucky enough to do business with Centrick. But DO NOT WORRY! If you listen to my tips below - you can get through this! ...
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Aug 30,2022
Aug 30,2022
1
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Our experience with Centrick has been nothing short of shocking. Whilst happily taking fees to manage our property, they prove completely inept in replying to our numerous emails. Chasing tenants for late rent was performed at the same abysmal standard. Absolutely pathetic customer service throughout ...
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Feb 27,2022
Feb 27,2022
1
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Absolutely Shocking!!!
Things have been difficult from the very beginning. The tenancy agreement included clauses not applicable to the property including obligation to care for a garden that does not exist. Still, the letting agency refused to take it out of the tenancy agreement...
The ...
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Jan 08,2022
Jan 08,2022
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Attempting to get a viewing, called numerous times, told would call back in 15 minutes, still waiting 5 days later....
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Nov 30,2021
Nov 30,2021
0
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FALSE ADVERTISING OF PROPERTIES!!!
I cannot put into words how terrible my entire experience with Centrick has been.
Our apartment was advertised with two parking spaces when in fact it only came with one.
It took a month of them promising we had two spaces ...
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Aug 31,2021
Aug 31,2021
1
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I wanted to bring to your attention quite a number of issues that the residents of The Metalworks are facing which is quite disappointing to say the least especially considering the fact that the development is hardly a year old!
Lifts keep going down again ...
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Apr 27,2021
Apr 27,2021
1
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Honestly the worst agency I ever worked with. Their communication style is very poor and inconsistent. Firstly, the arrangement of renting the apartment initially was a nightmare, they made it very difficult with unnecessary details and it was tedious. For 4 whole years I paid rent ...
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Apr 01,2021
Apr 01,2021
0
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I have contacted with Michael Nabarro at Centrick. Michael is very professional, kindly and he was extremely helpful! He even helped me after the I signed the contract. Also, I would like mention about Alexandra Maher who is helping a lot according to any issue ...
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Mar 26,2021
Mar 26,2021
1
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Constant noise disturbance from apartment 1316.
The younger tenants lay waste to the courtyard, regularly set the fire alarm off, & try to break down the doors by kicking them at full pelt every chance they get.
Nothing seems to get done about the troublemakers, -- whose ...
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Feb 25,2021
Feb 25,2021
0
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DO NOT use this letting agent.
They made it extremely difficult to approve my documentation when trying to rent through them. There were numerous hurdles I had with ridiculous amounts of paperwork. When I eventually started living in the property they were very slow with ...
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Feb 23,2021
Feb 23,2021
0
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Terrible services will never use again!
Was called and pushed and rushed into paying a holding deposit without any documentation what so ever or anything being explained at all to me, next day they asked for tons of documents and 1 I didn't have, so with ...
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Nov 29,2020
Nov 29,2020
0
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This is the second time I rent a flat from Centrick.
I would like to say thank you to Michael, for his friendly and helpful approach. It was very easy to rent a new home because of his help and support....
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Nov 26,2020
Nov 26,2020
0
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I bought a property through Centric over the summer, with Stuart Macdiarmid as the selling agent. Stuart was always easy to get in contact with and always proactive in managing the chain and communicating the status / actions outstanding wherever they occurred in the process....
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Oct 14,2020
Oct 14,2020
0
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Avoid dealing with them at all cost. Daylight robbers. Inaccurate statements, rental incomes get deducted without justification. All inquiries get ignored. They never refund an unjustified deductions from the rental income. Thinking of legal action now....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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