67% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 05,2023
Mar 05,2023
1
people found
this helpful
this helpful
ATTENTION ALL LANDLORDS
Do not under any circumstances sign a contract with Farrell and Heyworth manage your property, go somewhere else, anywhere else in fact.
The contract locks you into using them and to remove your property from them, which you will probably want to after realising that they are incapable, you have to pay 2 months rent and give 3 months notice.
Their maintenance team react sluggishly to any requests from you or tenant so much so that you end up dealing with all the maintenance yourself in order to appease your tenant.
The prices they quote you for work are 20% - 40% higher than the work costs if you source it yourself, presumably as there is some 'FHAT' as well as VAT included in the price.
Their communication is shockingly poor, recently I had The Property Ombudsman uphold and agree with my complaint against them that they had broken TPO code of conduct as they had changed a tenant's payment date without contacting me. Following the ruling my only request was to remove my property from them without having to pay 2 months rent, this was denied by their nepotistic Operations Manager Andrew Collins - a man who's arrogant email tone easily convinces you that he sees you as a total inconvenience whilst also displaying that he suffers from Boss's Son Syndrome.
So to sum up, look elsewhere, don't use them. They are terrible.
Do not under any circumstances sign a contract with Farrell and Heyworth manage your property, go somewhere else, anywhere else in fact.
The contract locks you into using them and to remove your property from them, which you will probably want to after realising that they are incapable, you have to pay 2 months rent and give 3 months notice.
Their maintenance team react sluggishly to any requests from you or tenant so much so that you end up dealing with all the maintenance yourself in order to appease your tenant.
The prices they quote you for work are 20% - 40% higher than the work costs if you source it yourself, presumably as there is some 'FHAT' as well as VAT included in the price.
Their communication is shockingly poor, recently I had The Property Ombudsman uphold and agree with my complaint against them that they had broken TPO code of conduct as they had changed a tenant's payment date without contacting me. Following the ruling my only request was to remove my property from them without having to pay 2 months rent, this was denied by their nepotistic Operations Manager Andrew Collins - a man who's arrogant email tone easily convinces you that he sees you as a total inconvenience whilst also displaying that he suffers from Boss's Son Syndrome.
So to sum up, look elsewhere, don't use them. They are terrible.
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Latest Reviews
5th Mar 2023
reviewed by 'Andrew Reeves'
9th Dec 2020
reviewed by 'martia'
18th Sep 2020
reviewed by 'Yvonne'
9th Oct 2018
reviewed by 'Bev'
22nd Aug 2016
reviewed by 'R31nny'
23rd Mar 2015
reviewed by 'Mike'
Opening Hours
Address
Farrell Heyworth
1 Oak House High Street
Chorley
Lancashire
PR7 1DW
01257 275231
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 50% | £0 | £0 |
| Lettings | 0% | 0% | £675 | £675 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 2 | 1 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 05,2023
Mar 05,2023
1
people found
this helpful
this helpful
ATTENTION ALL LANDLORDS
Do not under any circumstances sign a contract with Farrell and Heyworth manage your property, go somewhere else, anywhere else in fact.
The contract locks you into using them and to remove your property from them, which you will probably want to ...
read full review
read full review
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Dec 09,2020
Dec 09,2020
0
people found
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this helpful
DEBBIE WAS VERY HELPFUL AND PROFESSIONAL. WE HAD TO VIEW THE HOUSE A FEW TIMES AND IT WAS NEVER TOO MUCH TROUBLE. THE CONVEYANCING HIT A FEW BUMPS AND Debbie was always helpful in ironing them out. We completed today and are very grateful...
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Sep 18,2020
Sep 18,2020
0
people found
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We have moved up and down the country several times and never ever had such poor service. We are still awaiting a response from head office with regard to our complaint. After sales is non-existent. No clarity whatsoever. We were told we had a buyer ...
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Oct 09,2018
Oct 09,2018
5
people found
this helpful
this helpful
After sales does not exist. Chorley branch managed to achieve a sale on my property but the after sales team are not interested in progressing the sale to completion. They get information wrong and do nothing to advise you on progress. If you try to ...
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Comment on agent fees
I have had to make a formal complaint about a reduction in the fee due to their disgraceful service.
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Aug 22,2016
Aug 22,2016
5
people found
this helpful
this helpful
A terrible estate agent to buy a house via! I had an offer accepted £5k above the asking price and agreed with estate agent to remove the house off the market and agreed not to consider any offers. Deal was agreed and me £600 down after 2 ...
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What agent could do to change your mind?
N/AAttached Filesnbsp;
Comment on agent fees
N/A
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Mar 23,2015
Mar 23,2015
2
people found
this helpful
this helpful
I made an appointment with Simon from the Chorley Office for Neil Rogers to value a bungalow.
The time given was 15.00. We waited three hours for a 'no show.'
This is disgraceful and I advise anyone to avoid using Farrell & Heyworth....
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Mar 25, 2015
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(1)
I have investigated this matter following your review here and your telephone call to Chorley branch on Monday. It transpires that an error was made when submitting your appointment to our diary system. This meant that I was not aware of the appointment and did not attend which, I can appreciate, has caused you some inconvenience. At Farrell Heyworth we strive to ensure our clients are satisfied with our service. I can assure you that this is an isolated event for which I, and the other members ...
Jan 01,2013
Jan 01,2013
8
people found
this helpful
this helpful
We have rented 3 different properties over the past 3 years and Farrell Heyworth is by far the worst letting agent we have had to deal with.
We had to pay £200 for credit checks, references etc before being shown the contract which would have deterred us from ...
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Mar 10,2012
Mar 10,2012
5
people found
this helpful
this helpful
Like some other reviews here, I begrudge the one star that is the minimum requirement here. I have been househunting myself for some time, and I am currently trying to help a friend rent a flat and I must say that the service I have ...
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What agent could do to change your mind?
Given at least a modicum of service.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
