100% lettings valuation accuracy
11% lettings fee satisfaction
Feb 07,2023
Feb 07,2023
3
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L&Q were my landlord for over 9 years during which time I paid them in excess of £70,000.00 in rent. In November 2022 they sold the property to Thrive homes and transferred my credited rent account in full which was approximately £480. In December my rent was inadvertently paid to them due to the last minute notification received about this transfer of ownership being finalised so on 19th December, 2022 I requested a refund of £653.81 (a miniscule amount in comparison to the amount of money they have received from me over the years) and that is when the drama and incompetence began. Staff (Alexander Robsinson) decided to retain £325 for something I never even knew was outstanding and that they had not contacted me about in 4 years and was never added to my rent account to enable me to pay it at all. If that wasn't bad enough, despite confirming my bank details TWICE and it being the last account used to pay L&Q in June 2022, the same incompetent employee decided in her infinite wisdom to transfer it to someone who is not and never has been named on my tenancy agreement and had paid them a small amount of rent over 7 years ago on ONE occasion - and then lied to me and told me it was going to my account even confirming the details to me via email. Despite them having 241 share holders and earning thousands in revenue every single week, they are now refusing to refund me any amount forcing me to go into debt with my current landlord during the current cost of living crisis and are stating that I have to wait until this money is returned from the incorrect account and person that they sent it to and if it is not returned I will simply lose out on these funds. I have now had to serve them with a Statutory Demand and I have my Winding Up Petition ready to go in 13 days to force them into liquidation if they do not pay the money that they owe me.
L&Q also state all over their documentation that any significant home improvements made to a property will be compensated for upon ending a tenancy; I spent in excess of £800 on home improvements that they gave me permission for and they should honour their agreement as I never would have made these home improvements had I not been under the impression that I would be compensated. L&Q decided to sell to Thrive who do not offer this and as these improvements were made whilst L&Q were my landlord they should honour their agreement but they have simply ignored me every time I have approached them about this matter.
L&Q are well aware that I am considered vulnerable so anyone who suffers from any form of mental health problems should avoid L&Q at all costs because they will target you and discriminate against you for their own financial gain, they will gaslight you by ignoring your correspondence forcing you to call up and speak to every member of staff none of whom can understand why the issue has occurred and none of whom are able to help rectify the matter. If you have to rent from L&Q, don't inform them that you suffer from any form of mental health to prevent you from being targeted as they probably think you are too vulnerable to fight them
L&Q also state all over their documentation that any significant home improvements made to a property will be compensated for upon ending a tenancy; I spent in excess of £800 on home improvements that they gave me permission for and they should honour their agreement as I never would have made these home improvements had I not been under the impression that I would be compensated. L&Q decided to sell to Thrive who do not offer this and as these improvements were made whilst L&Q were my landlord they should honour their agreement but they have simply ignored me every time I have approached them about this matter.
L&Q are well aware that I am considered vulnerable so anyone who suffers from any form of mental health problems should avoid L&Q at all costs because they will target you and discriminate against you for their own financial gain, they will gaslight you by ignoring your correspondence forcing you to call up and speak to every member of staff none of whom can understand why the issue has occurred and none of whom are able to help rectify the matter. If you have to rent from L&Q, don't inform them that you suffer from any form of mental health to prevent you from being targeted as they probably think you are too vulnerable to fight them
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Aug 07, 2023
email the ceo cant give it to you as the website wont let me but google CEO email follow the link and then put in L&Q and it will give you the email they damaged my house whilst doing repairs next-door they dont even own mine now talking to court
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reviewed by 'Lee'
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reviewed by 'Dragos Teodorescu'
17th Oct 2023
reviewed by 'Chris'
Opening Hours
Address
L&Q
10 Grove Crescent Road
London
Greater London
E15 1BJ
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 11% | £531 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 8 | 0 | 0 | 0 | 3 | 1 | 7 |
Areas covered
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“Schantel felix hostile horrible north west LQ housing lead manager should be sacked!...”
Nov 13,2024
Nov 13,2024
0
people found
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Schantel felix evil destructive woman dangerously working for LQ in NW London as a helpless and incompetent useless housing lead manager to destroy, bully, threatening and harass tenants on benefits, she plays games against tenants mental health by setting up horrible places with different issues ...
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Oct 28,2024
Oct 28,2024
0
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A lot of theft problems in the building and L&Q refuses to assist the issue. All parcels disappeared on one night and they still refuse to open the cameras. It is really concerning because today is stealing tomorrow is something else. Zero property safety...
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May 03,2024
May 03,2024
0
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Living in a building managed by L&Q has been an absolute nightmare. The incompetence and lack of accountability displayed by this management company have reached new heights of frustration.
Take, for example, the lift repair situation. It's been out of service since January 1st, 2024 — ...
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Nov 19,2023
Nov 19,2023
0
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Do not buy a property where u are forced to use LQ energy. We have lived here 2.5 years and have had no less than 15 occasions either our hot water or heating disconnects for long periods. U will then find it takes on average 2 hours to ...
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Oct 25,2023
Oct 25,2023
1
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O Stars!
Poor Services!
I have raised my concerns with L&Q as a property owner, and there has been no resolution after two years regarding the Ruby Court resident's car park issues.
Sherli Basi
Neighbourhood Housing Lead
Housing Management – North West Region have no ...
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Oct 17,2023
Oct 17,2023
5
people found
this helpful
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Stay away. Unresponsive, stressful, and immensely difficult to deal with. Do not get involved with this company!...
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Sep 28,2023
Sep 28,2023
3
people found
this helpful
this helpful
From Acton Gardens - London
No professionally
No transparency
Waste the money of the residents unnecessary and not in their well-being just in the Land Q interest...
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Aug 08,2023
Aug 08,2023
3
people found
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this helpful
email the ceo cant give it to you as the website wont let me but google CEO email follow the link and then put in L&Q and it will give you the email they damaged my house whilst doing repairs next-door they dont even ...
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Jun 27,2023
Jun 27,2023
0
people found
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Don't expect any help from them purchased window locks, floor insulation and abuse from a upstairs neighbour who hasn't been there longI have been a rented tenant for over 21 years...
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Aug 07, 2023
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email the ceo cant give it to you as the website wont let me but google CEO email follow the link and then put in L&Q and it will give you the email they damaged my house whilst doing repairs next-door they dont even own mine now talking to court ...
Apr 27,2023
Apr 27,2023
2
people found
this helpful
this helpful
If i could give this money sucking organization no stars i would but unfortunately this is not an option.
We were told 13 hours prior to agreed moving in date that the boiler had a leak in it and so the move in date had to ...
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Aug 07, 2023
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email the ceo cant give it to you as the website wont let me but google CEO email follow the link and then put in L&Q and it will give you the email they damaged my house whilst doing repairs next-door they dont even own mine now talking to court ...
Feb 07,2023
Feb 07,2023
3
people found
this helpful
this helpful
L&Q were my landlord for over 9 years during which time I paid them in excess of £70,000.00 in rent. In November 2022 they sold the property to Thrive homes and transferred my credited rent account in full which was approximately £480. In December my rent was inadvertently ...
read full review
read full review
Was this helpful?
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Yes
Aug 07, 2023
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(1)
email the ceo cant give it to you as the website wont let me but google CEO email follow the link and then put in L&Q and it will give you the email they damaged my house whilst doing repairs next-door they dont even own mine now talking to court ...
Dec 06,2022
Dec 06,2022
4
people found
this helpful
this helpful
Awful service, when you read about L and Q in the newspapers the feedback is shocking which is understandable as they do nothing to help customers and are more concerned with expanding their company instead of addressing concerns. They send people to look at properties ...
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Nov 02,2022
Nov 02,2022
0
people found
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Terrible. Don't buy with them - so many problems with the place which had to pay to fix. Not helpful at all when contacting them.
Recently found live wires, this would have happened when building the property. They refused to do anything about this....
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Oct 18,2022
Oct 18,2022
0
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Worst company I have ever dealt with, response delayed by up to a few months, DOES not take responsibility for repairs which the tenant is unable to fix themselves, does not take responsibility for complaints and houses tenants in wrong property types ignoring peoples health ...
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Aug 03,2022
Aug 03,2022
0
people found
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I live in L&Q apartment in london W8 … they have cut the water again, every week they cut the water. L&Q do not ever reply to our complaints, they have cut the water on all the blocks AGAIN! So dear L&Q, I ...
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Mar 02,2022
Mar 02,2022
2
people found
this helpful
this helpful
My girlfriend and I have booked a flat by paying a security deposit and did not hear from them for more than a month. Four days before the moving in date we managed to connect with them we have been told that our reference has ...
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Mar 26, 2022
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That’s what happened to me after 3 months… it’s just like they never want to give property all they want is the deposit fees ...
Feb 07,2022
Feb 07,2022
2
people found
this helpful
this helpful
Taking L&Q to court regarding mould/rising damp, it has been a continuous issue because their building is leaking and now my flat is covered in mould, I have a child, L&Q do not help at all cannot wait to get out of ...
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Jan 16,2022
Jan 16,2022
0
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Hi guys
Hope everyone is good ... by all means necessary avoid LONDON & QUARANT HOUSING ASSOCIATION ... they are the worst I ever come across. They are literally kicking a young mother with mental issuesand kids out of their property because they made mistake and asking her ...
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Feb 10, 2022
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L&Q contractors broke my disabled mums curtains and stole money from her purse. My mum had a stroke now in care. I was her carer in one bedroom L&Q property 13 years until 2020 I was diagnosed ptsd and agoraphobia now Ramona brown in L&Q wants to evict me and my 17 year old carer after contracting pneumonia from damp and flooding ignored. I’m reading articles that they are * corrupt too. ...
Jul 02,2021
Jul 02,2021
2
people found
this helpful
this helpful
DO NOT BUY A HOME WITH L&Q.
I am on a shared ownership (25%) and recently had a problem on my new build apartment (3 years old)
The issue is the ventilation no longer works. The manual states you can access the unit via one of ...
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Attachments
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May 21,2021
May 21,2021
2
people found
this helpful
this helpful
Do not purchase from L&Q, they promote themselves as affordable housing, however the service charges are unaffordable.
I am paying just under £200 a month for my service, with not outdoor space.
I have been trying to challenge this, however I just get ignore and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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