Petty Son & Prestwich
Wanstead Lettings Department, London, E11
4.9/5, 113 reviews
97% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
95% lettings fee satisfaction

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“My partner and I had the worst renting experi......”

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Dec 31,2022
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Julie Hamilton - Grant
By: 'Rodrigo Duarte'
Dec 31,2022
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My partner and I had the worst renting experience renting with these guys, unfortunately. First, when we were moving in, the furniture was terrible, so we stored all the terrible furniture in the cupboards because the landlord/lady did not want to get rid of it - that occupied so much space unecessarily, but all good. Second, we asked if we could upgrade the bed to a super king size, at our own expense. The landlord/lady only agreed to that if we disposed of the previous bed at a cost of £150, which we did because we could not sleep well using the regular bed. Expensive, but all good. Third, when we were leaving the flat at the end of our tenancy, the landlord/lady (had the audacity to) ask if we wanted to sell them the bed we acquired, despite the whole conversation at the beginning of the tenancy about the bed, and the amount we had to pay to get rid of that cheap piece of furniture. We politely refused out of principle. Fourth, at the end of the tenancy, we were told that we had never used our comfort cooling system. For an entire year, we were not told or given written information that we had pre-paid meters for a cooling system at the Keybridge development (SW8). We were told about hot water, not about the cooling system. We essentially lived in an embarrassing oven for one year even though the property had aircon, because these property managers did not know anything about the property. Fifth, when leaving the property, we were charged £75 for a tiny chip at our induction hob, and £75 for a tiny chip at our sink (neither were very visible or impeded the items from working fantastically). Sixth, when we were leaving the property, the estate agents asked if we wanted to be put in contact with the next tenant, as the tenant wanted more information about the flat. Since we wanted to be in good terms with them to see our deposit back, we kindly agreed to this, which was a stupid mistake from our end - the new tenant was rude, kept trying to take money from us after we left, saying that the end-of-tenancy cleaning was not up to a high standard (even though the service had a 24hr warranty on this, which we informed the estate agents of). Honestly, I've been living in London for 10 years, and this was the messiest rental I had to deal with. Even though Julie and Zoe were incredibly nice and patient with me and my partner, it definitely felt like their company did not have the necessary skills to mediate conflict, or to negotiate on behalf of the tenants, since all decisions made favoured their landlords. One clear example of when they could have done better: they would simply forward part of messages written by the landlord/lady communicating harsh decisions (about the bed, for example), without editing the content for politeness. You want to convince someone about something even though they're being treated terribly by their landlords, at least make it look nice, please. I would never recommend doing business with these guys.
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Latest Reviews

View all Reviews 113
21st Nov 2024
reviewed by 'adrian'
“There are a number of estate agents near to each other on the high street, went and saw all of ......”
1st Nov 2024
reviewed by 'Tracy Cameron'
“Fab local team, after sales team are worth their weight in gold. They pushed my difficult sale through & kept the ......”
25th Oct 2024
reviewed by 'Jean'
“The whole team were extremely helpful from the valuation to the viewings and sale. They achieved a good price very ......”
26th Feb 2024
reviewed by 'Zoe'
“We first came across Petty Son and Prestwich on a viewing. After what had been a disastrous year and experience ......”
21st Jan 2024
reviewed by 'Kseniia'
“We’ve had a very good experience with Petty Son and Prestwich as first-time buyers. They’ve arranged the viewing ......”
7th Jan 2024
reviewed by 'Joanna SOMMERVILLE'
“Really happy to recommend Petty Sons & Prestwich. We bought and sold with them and they were knowledgeable, professional and friendly ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Petty Son & Prestwich
11 Woodbine Place
London
Greater London
E11 2RH
0208 989 2091

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £77,000 £1,337,000
Lettings 100% 95% £1,000 £2,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 2 11 1 45 0 42 0 1 0
Areas covered
  • E11
  • E17
  • E18
  • CM16
  • IG8
  • IG9
  • IG10
  • IG11
  • IG4
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Wanstead, E11
Wanstead Lettings Department, E11

“Best on the high street...”

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Nov 21,2024
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By: 'adrian'
Nov 21,2024
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There are a number of estate agents near to each other on the high street, went and saw all of them when looking to sell our house and was most impressed with PSP. They produced a magnificent brochure of our house, the photography was amazing. ...
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“Fab local team, after sales team are worth th......”

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Nov 01,2024
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By: 'Tracy Cameron'
Nov 01,2024
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Fab local team, after sales team are worth their weight in gold. They pushed my difficult sale through & kept the stress minimum. Highly recommend I’m now in my dream home...
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“Very positive experience....”

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Oct 25,2024
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By: 'Jean'
Oct 25,2024
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The whole team were extremely helpful from the valuation to the viewings and sale. They achieved a good price very quickly. Would highly recommend them ....
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“Highly recommend! Catherine in particular was amazing!...”

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Feb 26,2024
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By: 'Zoe'
Feb 26,2024
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We first came across Petty Son and Prestwich on a viewing. After what had been a disastrous year and experience for us trying to sell our property, we immediately loved Catherine! Her warmth friendliness and professionalism was nothing like we had come across in the ...
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“Very good experience!...”

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Jan 21,2024
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By: 'Kseniia'
Jan 21,2024
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We’ve had a very good experience with Petty Son and Prestwich as first-time buyers. They’ve arranged the viewing of our preferred property immediately after it went on the market, and our offer was accepted within a few days. Easy and professional!...
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“Really happy to recommend Petty Sons & Prestw......”

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Jan 07,2024
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By: 'Joanna SOMMERVILLE'
Jan 07,2024
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Really happy to recommend Petty Sons & Prestwich. We bought and sold with them and they were knowledgeable, professional and friendly throughout. Everyone on the team is helpful, dedicated and proactive and made the whole process as hassle free as buying and selling can be! Wouldn't ...
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“Superb local firm who look after you at eve......”

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Jan 04,2024
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By: 'Pauline Thurman'
Jan 04,2024
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Superb local firm who look after you at every stage. They recently helped me to sell my flat. Super friendly staff who remember your name - you're never just a number to this firm. Would recommend them to anyone....
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By: Fay
Jan 04, 2024
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Thank you so much Pauline, we have absolutely loved assisting you in the sale of your wonderful flat and hope will be very happy in your new home. We will not only miss you but the lemon cake you have often brought in to us (as this just happens to be the very best lemon cake in the world). Best wishes from all the team x ...

“Great service from Petty Son & Prestwich...”

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Dec 12,2023
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By: 'Geoff Shaw'
Dec 12,2023
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Petty Son gave us great service from our initial meeting through to sale completion of Dad's Wanstead flat in early December. They provided very prompt response to calls/emails, provided realistic expectations on sale price that were met, and the staff were always friendly and ...
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“We sold our house with Petty Son...”

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Oct 14,2023
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By: 'John'
Oct 14,2023
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We sold our house with Petty Son during one of the worst times to sell in recent years, the interest rate hike. They made sure we only got serious buyers through the door and the communication and selling process was good. As an independent outfit ...
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“Communicative, expert agents who supported us as first time buyers!...”

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Oct 09,2023
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Elaine Robinson
By: 'Lorna'
Oct 09,2023
0 people found
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We had a great experience as first time buyers with Petty Son and Prestwich. Elaine and Janine supported us throughout the process and kept everything moving. They were always happy to answer any questions and we felt in very good hands. Their communication was excellent, ...
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“Great service, from start to finish....”

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Sep 23,2023
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By: 'Manon'
Sep 23,2023
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Great service, from start to finish. The team was super helpful, especially Janine and Elaine, who really helped progress the purchase and even helped us with useful information to find our feet in the area. Thank you all, we would highly recommend your service....
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“Sale of flat in Wanstead...”

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Sep 11,2023
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Daniel
By: 'Oliver Evans'
Sep 11,2023
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We sold our flat in Wanstead with Petty Son and Prestwich and would highly recommend them. All of the agents in their office work on the case which makes for a really smooth process and the sales progression team were fantastic towards the end of ...
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“Amazing estate agents...”

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Sep 09,2023
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By: 'Fran'
Sep 09,2023
0 people found
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I would absolutely recommend Petty Son & Prestwich to anyone purchasing a property. The whole team were incredibly helpful, friendly and patient. We worked most closely with Elaine and Janine who were both great, and whose attentiveness & knowledge helped us navigate through a tricky sale....
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“Professional and knowledgeable...”

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Sep 08,2023
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By: 'Uma'
Sep 08,2023
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Professional and responsive service. Very knowledgeable about the Wanstead property market and appreciated the sound advice. Thank you - both properties sold which really helped us to move forward with our new countryside living!...
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“Petty Son and Prestwich are fantastic......”

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Aug 25,2023
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By: 'Chris'
Aug 25,2023
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Petty Son and Prestwich are fantastic for both buying and selling homes. 10/10 would highly recommend!...
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“Class agency...”

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Jul 22,2023
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By: 'Rachel Berkoff'
Jul 22,2023
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Petty Son & Prestwich are a class agency - super quick replies, really friendly faces, and great at chasing to keep things moving. Would highly recommend!...
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“Absolutely first class service from start to ......”

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Jul 22,2023
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By: 'Jo'
Jul 22,2023
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Absolutely first class service from start to finish! Every single agent was brilliant at completing their section of the journey. Completely delighted with both sale and purchase. Thank you!...
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“Petty’s are by far the best in the business, ......”

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Apr 28,2023
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By: 'Philip'
Apr 28,2023
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Petty’s are by far the best in the business, with expertise in every area of the process, making it as painless an experience as it’s possible to do. The company has a great culture and has the best people in the business. We ...
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“PettySon & Prestwich are amazing!The team w......”

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Mar 31,2023
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Julie Hamilton - Grant
By: 'Ryan M'
Mar 31,2023
0 people found
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PettySon & Prestwich are amazing! The team were super helpful in every part of my stay in their property. The main team members that I were in regular communication with were Julie and Tracey, but other members like Zoe, Alice and Emma were also super helpful ...
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“Exceptional Estate Agents...”

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Mar 20,2023
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By: 'Kate'
Mar 20,2023
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I am so grateful I found Petty Son and Prestwich to be my agents for my sale and would highly recommend. Catherine was brilliant; knowledgable, thorough and got the team to do a great job of marketing the property. Given that there was a tricky ...
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“My experience as a buyer with Petty Son And P......”

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Feb 15,2023
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By: 'Darren'
Feb 15,2023
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My experience as a buyer with Petty Son And Prestwich was very positive. In the viewings phase I had the opportunity to ask questions of sales agents that were punctual, accurate in their responses and not pushy in their manner. I found the desire to ...
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“Great estate agents...”

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Feb 10,2023
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By: 'Sally'
Feb 10,2023
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I bought and sold my London property with Petty Son and Prestwich and they were incredibly helpful and offered a very personal service on both transactions. Highly recommended....
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“A rare gem. The very embodiment of integrity,......”

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Feb 07,2023
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By: 'Liam'
Feb 07,2023
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A rare gem. The very embodiment of integrity, service & consistency. Highly recommend the agency. I had over fourteen years of super service and professionalism....
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“My partner and I had the worst renting experi......”

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Dec 31,2022
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Julie Hamilton - Grant
By: 'Rodrigo Duarte'
Dec 31,2022
0 people found
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My partner and I had the worst renting experience renting with these guys, unfortunately. First, when we were moving in, the furniture was terrible, so we stored all the terrible furniture in the cupboards because the landlord/lady did not want to get rid of ...
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“New Landlord...”

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Dec 14,2022
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Julie Hamilton - Grant
By: 'Andrew Mutter'
Dec 14,2022
0 people found
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I am a new landlord, and Petty Son and Preswich has made the whole process of letting out my flat easy. They booked cleaners and tradesmen to sort out some of the problems I had and we soon had it let with a great tenant ...
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“Exemplary letting agent...”

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Oct 19,2022
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Julie Hamilton - Grant
By: 'Dominic F'
Oct 19,2022
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My family & I rented a property managed by Petty Son and Prestwich from 2021-22, and there simply are insufficient superlatives in the English language to do justice to the service we have received over the past 18 months. From initial point of contact about properties to ...
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“Very easy to work with, efficient and profess......”

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Sep 16,2022
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By: 'Fred'
Sep 16,2022
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Very easy to work with, efficient and professional. The sale of our house went through in just over a month! Would recommend!...
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“Petty Son & Prestwich were efficient, friendl......”

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Sep 13,2022
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By: 'Robin Jacobs'
Sep 13,2022
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Petty Son & Prestwich were efficient, friendly and very proffesional throughout the process of buying and selling our properties. They were at the end of a phone or email for anything and we found them very supportive. This was our first move in 38 years so it ...
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“We used Pettyson & Prestwich for the sale of ......”

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Sep 12,2022
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By: 'Bailey Carter'
Sep 12,2022
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We used Pettyson & Prestwich for the sale of our house, everyone we dealt with from start to finish was so helpful, friendly and always just a phone call away. Any questions we had were dealt with immediately and professionally. We highly recommend them and would ...
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“Great team...”

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Sep 12,2022
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By: 'Bailey'
Sep 12,2022
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We used Pettyson & Prestwich for the sale of our house, everyone we dealt with from start to finish was so helpful, friendly and always just a phone call away. Any questions we had were dealt with immediately and professionally. We highly recommend them and would ...
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Staff picture Jennie Lawley
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Staff picture Julie Hamilton - Grant
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Staff picture Mia
Staff picture Zoe

Vendor Fees

1%

Landlord Fees

9% - 12% depending on service level

Tenant Fees

No fees set.
Last updated at 18/12/2023, 10:56 AM by Fay Maulik-Hann
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:56 AM 18/12/2023 by Fay Maulik-Hann

Awards won by Petty Son & Prestwich, London E11 2RH



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