98% sales valuation accuracy
99% sales fee satisfaction
67% lettings valuation accuracy
99% lettings fee satisfaction
Dec 06,2022
Dec 06,2022
0
people found
this helpful
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Earlier in 2022, I had a dreadful experience with another agent, who did not chase my sale for months, and thus did not realise that my then purchaser introduced another big chain into the transaction 3 months into the process. The sale fell through and I was tempted to go to an online agent to save money.
However I am glad I gave Hannells a go, because they worked hard for their money over the 17 weeks that it took to get my new sale through.
Kelia from Hannells valued the property and as we needed to sell relatively quickly she came up with a strong figure which she was still confident would ensure a good spread of potential purchasers - and we had plenty of viewings over a 3 week period before I accepted an offer.
From then on, the sale had several hurdles to overcome. In a market as wobbly as a jelly on a bouncy castle it is a particular stressful time, because if mortgage offers were to expire, then the transaction could be put in jeopardy.
Amanda and Emma in particular were always happy to chase up the chain, and in the later stages, this was needed 2-3 times per week to keep solicitors and the other agent involved on the ball. Emails were always answered, and phone calls either answered or returned promptly. Ultimately Hannells being paid depends on getting the sale through to completion and when things aren't going as smoothly as you would like, it is important to know that professionals are committed to getting the deal done.
Not all agents are the same, house transactions in this country can be a minefield, and I would definitely recommend Hannells and would use them again.
However I am glad I gave Hannells a go, because they worked hard for their money over the 17 weeks that it took to get my new sale through.
Kelia from Hannells valued the property and as we needed to sell relatively quickly she came up with a strong figure which she was still confident would ensure a good spread of potential purchasers - and we had plenty of viewings over a 3 week period before I accepted an offer.
From then on, the sale had several hurdles to overcome. In a market as wobbly as a jelly on a bouncy castle it is a particular stressful time, because if mortgage offers were to expire, then the transaction could be put in jeopardy.
Amanda and Emma in particular were always happy to chase up the chain, and in the later stages, this was needed 2-3 times per week to keep solicitors and the other agent involved on the ball. Emails were always answered, and phone calls either answered or returned promptly. Ultimately Hannells being paid depends on getting the sale through to completion and when things aren't going as smoothly as you would like, it is important to know that professionals are committed to getting the deal done.
Not all agents are the same, house transactions in this country can be a minefield, and I would definitely recommend Hannells and would use them again.
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Latest Reviews
Featured Review
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reviewed by 'Mrs G'
20th Dec 2024
reviewed by 'Russell'
18th Dec 2024
reviewed by 'Diane'
7th Dec 2024
reviewed by 'Tracey'
3rd Dec 2024
reviewed by 'Elda Rrokaj'
Opening Hours
Address
Hannells
513-515 Nottingham Road
Chaddesden,Derby
Derbyshire
DE21 6LZ
01332 281400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £20,025 | £4,200,000 |
| Lettings | 67% | 99% | £525 | £525 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 2 | 0 | 348 | 14 | 272 | 20 | 38 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
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May 15,2023
May 15,2023
12
people found
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Excellent experience and fantastic service!
After a bad experience with a large corporate estate agents (Not Hannells) 18 months ago, I was very nervous about repeating the process.
I was assured by Hannells that the experience would be different and they stayed true to their word. ...
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Dec 20,2024
Dec 20,2024
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Everyone we have dealt with during the acquiring of our property has been fantastic in advising and helping us. Especially George who showed us around, and Lorna and Michelle advising us in the buying process...
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Dec 18,2024
Dec 18,2024
5
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Hannells have been brilliant at all points of contact. I would highly recommend them...
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Dec 20, 2024
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Hi Diane!
Thank you so much for your kind words about you moving experience with Lorna and the Chaddesden team!
We’re delighted to hear that you found them brilliant at every point of contact. Your recommendation means a great deal to us, and the team will be delighted to see your comments!
On behalf of the whole team here, Merry Christmas! Thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time f ...
Dec 13,2024
Dec 13,2024
11
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this helpful
this helpful
Very helpful team. Always got back to me regarding queries....
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Dec 16, 2024
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Hi Taylor!
Thank you for your kind feedback on your moving experience with Lorna and the Chaddesden team!
We’re glad to hear that they were helpful and responsive to your queries. Providing clear and timely communication is something they always strive for so they'll be pleased to see your comments.
On behalf of the whole team here at Hannells, congratulations on your purchase and we look forward to being of service to you again in the future when it's time for your next move!
All ...
Dec 07,2024
Dec 07,2024
20
people found
this helpful
this helpful
Great experience of Hannell’s Chaddesden! Staff are friendly & helpful. Would recommend Lorna!...
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Dec 10, 2024
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Hi Tracey!
Thank you for your kind review of your moving experience with Lorna and the Chaddesden team.
We’re so pleased to hear that you had a great experience with them. It’s fantastic to know that you found the staff friendly and helpful, and we’ll be sure to pass along your recommendation to Lorna—she’ll be delighted!
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the ...
Dec 03,2024
Dec 03,2024
25
people found
this helpful
this helpful
Lovely staff and all so professional
I bought a house and they really helped me with everything I needed . Highly recommend !!...
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Dec 03, 2024
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Hi Elda!
Thank you for your kind review of your moving experience with Michelle, Aimee and the Chaddesden team!
We’re delighted to hear that you found the staff lovely and professional throughout your home-buying journey. It’s also good to know they were able to assist you with everything you needed, and your recommendation means a lot to us.
Thank you for your positive feedback, and we wish you all the best in your new home! We look forward to being of service to you again in the f ...
Dec 03,2024
Dec 03,2024
26
people found
this helpful
this helpful
I had an excellent service from the staff at Hannells. They were extremely helpful and professional especially Aimee Jo and Lorna.
Very good communication, suggested an achievable sales value and got a SSTC within a very short time. I'm very happy with the service that ...
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Dec 03, 2024
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Hi Keith!
Thank you for your wonderful feedback of your moving experience with Jo, Aimee and the Chaddesden team!
We’re so pleased to hear that you received excellent service from the team, especially Aimee, Jo and Lorna. It’s great to know their professionalism, clear communication, and expertise in suggesting an achievable sales value helped secure a Sold Subject to Contract in such a short time and they'll all be delighted to see your comments.
Your recommendation means so much t ...
Dec 02,2024
Dec 02,2024
22
people found
this helpful
this helpful
Overall good and fast attention and responses, great service, very happy with it....
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Dec 03, 2024
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Hi Carlo!
Thank you for your feedback of your moving experience with Aimee and the Chaddesden team!
We’re so pleased to hear that you were happy with the good and fast attention you received, as well as the overall service. Providing a great experience for our clients is always their goal, and it’s good to know they achieved that for you.
On behalf of the whole team here at Hannells, congratulations on your purchase and we look forward to being of service to you again in the future ...
Nov 28,2024
Nov 28,2024
25
people found
this helpful
this helpful
Very good communication, suggested an achievable sales value and got a SSTC within 7 days. Very happy....
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Nov 28, 2024
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Hi Ruth!
Thank you for your great feedback of your moving experience with Jo, Lorna and the Chaddesden team!
We’re so pleased to hear that you were happy with the communication from the team and that they were able to suggest an achievable sales value that led to securing a sale within just 7 days. Your complete satisfaction is what they aim for, and it’s fantastic to know they delivered for you.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your ...
Nov 20,2024
Nov 20,2024
16
people found
this helpful
this helpful
From the start the guys at Hannells in Chaddesden have made the whole process simple and so far stress free.
They’ve kept us informed throughout.
All our questions/queries answered really quickly.
Would definitely recommend Hannells to others....
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Nov 25, 2024
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Hi KMT!
Thank you so much for your kind words about your moving experience with Michelle and the Chaddesden team!
We’re so pleased to hear that the team made the process simple and stress-free for you. Keeping clients informed and responding quickly to questions is something they take pride in, so they'll be pleased to know this made a positive impact on your experience.
Your recommendation means a lot to us, and on behalf of everyone at Hannells, thank you for trusting us with the sa ...
Nov 18,2024
Nov 18,2024
18
people found
this helpful
this helpful
Aimee & Lorna
I would like to thank you very much for all your help and advice on the purchase of my new home. Your warm & friendly approach is truly appreciated along with your vast knowledge in the housing market.
You are a great team at ...
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Nov 19, 2024
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(1)
Hi Julia!
Thank you so much for your lovely feedback of your moving experience with Aimee and Lorna.
We’re delighted to hear that their=warm and friendly approach, combined with their knowledge of the housing market, made such a positive impact on your home purchase experience. Your kind words mean a lot to the entire Chaddesden team, and we’re so pleased to have been part of your journey.
On behalf of everyone at Hannells, congratulations on your purchase and we wish you all the be ...
Nov 16,2024
Nov 16,2024
15
people found
this helpful
this helpful
Hannells has been amazing with the purchase of my property. They have been at hand to deal with any queries and gone the extra mile to help out. Quick and effect service with friendly and helpful staff...
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Nov 18, 2024
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Hi RA!
Thank you so much for your kind words about your moving experience with Aimee, Lorna and the Chaddesden team.
We’re delighted to hear that your property purchase experience with Hannells was so positive. It’s great to know that the team was readily available to answer your queries and went the extra mile to assist you. Providing quick and effective service with a friendly approach is what they aim for, so your feedback means a lot.
On behalf of everyone here at Hannells, cong ...
Nov 12,2024
Nov 12,2024
16
people found
this helpful
this helpful
Friendly, very helpful, efficient and professional from the outset. We would definitely recommend and use Hannells in the future....
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Nov 13, 2024
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Hi Diane!
Thank you for your kind words about your moving experience with Lorna, Amy and the Chaddesden team.
We’re so pleased to hear that you found them to be friendly, helpful, efficient, and professional from the very start. Your recommendation means a lot to us, and we’re honoured to know you’d choose to work with Hannells again in the future.
Thank you for trusting us with your move, and we look forward to assisting you again in the future when it's time for your next move!
...
Nov 08,2024
Nov 08,2024
13
people found
this helpful
this helpful
Just completed our first house purchase.
Hannels were very reassuring and always available for any questions we had.
Big thank you, especially to Aimee....
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Nov 12, 2024
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Hi Harriet!
Thank you for your kind review of your moving experience with Aimee and the Chaddesden team.
We’re delighted to hear that your first home purchase went smoothly and that the Hannells team was able to provide reassurance and support throughout the process. Aimee will be especially pleased to know she made a difference in your experience!
On behalf of everyone here, thank you for choosing Hannells, congratulations on your new home - and we look forward to being of service to ...
Nov 07,2024
Nov 07,2024
15
people found
this helpful
this helpful
Excellent service from start to finish. Our Sale could not have gone smoother. We have used Hannells several times as sellers & buyers and would not dream of using anyone else....
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Nov 12, 2024
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Hi Tony!
Thank you for your fantastic feedback on your moving experience with Jo and the Chaddesden team!
We’re so pleased to hear that your sale went smoothly and that you received excellent service from start to finish. It’s truly an honor to know that you’ve chosen Hannells multiple times as both sellers and buyers, and wouldn’t dream of using anyone else—that means a lot to us.
On behalf of the entire team, thank you for your continued trust and loyalty. We look forward to ...
Nov 05,2024
Nov 05,2024
10
people found
this helpful
this helpful
I used Hannells to sell and hopefully buy a property After hearing of family and friends experiences of Estate Agents I would choose not to use any other. They have the best interests of both buyer and seller Friendly always available and knowledgeable. Buying or ...
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Nov 07, 2024
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Hi Kathryn!
Thank you so much for sharing your moving experience with Michelle and the Chaddesden team!
We’re delighted to hear that, after hearing the experiences of your family and friends, you chose Hannells and now wouldn’t consider anyone else. It’s good to know that our team’s friendliness, availability, and knowledge made such a positive impact, and that you felt we had the best interests of both buyer and seller in mind.
On behalf of everyone at Hannells, thank you for t ...
Oct 31,2024
Oct 31,2024
8
people found
this helpful
this helpful
This is our second time dealing with Hannells. We were previously first time buyers in this time we are selling our house and moving on. We’ve dealt with a number of agents at Hannells and they’ve all been fantastic. All very friendly and ...
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Nov 04, 2024
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(1)
Hi Sian!
Thank you so much for sharing this wonderful review of your experience with Jo, Lorna and the Chaddesden team – and for choosing Hannells once again!
We’re thrilled to hear that, whether buying or selling, you found our team to be friendly, responsive, and knowledgeable about the area. We know how important it is to feel reassured throughout the moving process, so it’s fantastic to hear that our team has been able to provide the support you needed.
On behalf of everyone h ...
Oct 24,2024
Oct 24,2024
7
people found
this helpful
this helpful
Very friendly, helpful and fast service, would highly recommend to anyone...
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Oct 28, 2024
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Hi River!
Thank you so much for taking the time to leave a 5-star review of your moving experience with Aimee, Matt and the Chaddesden team.
We're really pleased to see that you found the team friendly, helpful and efficient! Your recommendation means the world to us and the team at Chad will be delighted to see your comments as they pride themselves on all of the above!
On behalf of everybody here at Hannells, congratulations on your purchase. We wish you many happy memories in your ne ...
Oct 24,2024
Oct 24,2024
5
people found
this helpful
this helpful
A heartfelt thank you to all at Hannells. Despite the situation with our property being very complicated, the level of service could not have been better from every member of staff that we encountered. In a world where real ‘customer service’ is increasingly reduced to ...
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Oct 28, 2024
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Hi Stuart!
Thank you so much for your thoughtful words and for taking the time to share your moving experience with the Chaddesden team.
We’re genuinely touched by your kind feedback, especially considering the challenges along the way with your property. We know that real service means going beyond the basics, and it means a lot to hear that our team’s friendliness and professionalism made a difference for you.
Your wholehearted recommendation means the world to us and the whole ...
Oct 24,2024
Oct 24,2024
5
people found
this helpful
this helpful
I dealt with Lorna and she was very good , informative and easy to deal with ....
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Oct 28, 2024
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Hi Daniel!
Thank you for taking the time to leave a 5-star review of your moving experience with Lorna and the Chaddesden team.
We're really pleased to see that throughout your purchase you felt that Lorna was very good, informative and easy to deal with. The team there pride themselves on their customer service, and Lorna will be delighted to see your comments!
On behalf of the whole team here at Hannells, congratulations on your purchase. We wish you many happy memories in your new ho ...
Oct 21,2024
Oct 21,2024
5
people found
this helpful
this helpful
Fantastic service right from the onset with a special thank you to Amy and Lorna who have both been incredibly helpful and polite at all times....
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Oct 23, 2024
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(1)
Hi Sylvia!
Thank you so much for taking the time to leave a 5-star review of your moving experience wit Aimee, Lorna and the Chaddesden team.
We're really pleased to see that you felt the service you received was fantastic from the outset, and that you found both Aimee and Lorna to be polite and incredibly helpful at all times. The team there pride themselves on delivering a personal service, and Aimee and Lorna in particular will be delighted to see your comments!
On behalf of the whol ...
Oct 16,2024
Oct 16,2024
7
people found
this helpful
this helpful
Excellent service from a friendly, hard-working and highly responsive team...
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Oct 17, 2024
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Hi Chaddesden Home Owner!
Thank you for your 5-star review of your moving experience with Jo, Aimee and the Chaddesden team.
We're really pleased to see that you felt it was an excellent service and that the team there were friendly, hard-working and responsive. They pride themselves on being the very best at what they do so they'll all be delighted to see all of the above mentioned in your comment.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your ...
Oct 06,2024
Oct 06,2024
4
people found
this helpful
this helpful
An absolute pleasure to deal . Great service Helpful in helping to purchase of a property, really good communication and friendly service...
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Oct 07, 2024
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Hi Malgorzata!
Thank you for taking the time to leave a 5-star review of your moving experience with Michelle and the Chaddesden team.
We're really pleased to see that you found them helpful, friendly, communicative and overall a pleasure to deal with. The team there really pride themselves on their service and communication so they'll be delighted to see this highlighted in your comments.
On behalf of the whole team here at Hannells, congratulations on your purchase. We wish you many h ...
Oct 02,2024
Oct 02,2024
3
people found
this helpful
this helpful
We put our property on the market with Hannells, and can honestly say they made the process very easy for us, they put us in contact with Mortgage Advice and solicitors to help the process even more. Always kept us up to date with potential ...
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Oct 04, 2024
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Hi Lee!
Thank you for taking the time to leave such a positive review of your moving experience with Lorna and the Chaddesden team.
We're really pleased to see that you've felt the team have made the process very easy for you and that they've always kept you updated with potential buyers and viewings. The team their pride themselves on their customer service so they'll be delighted to see you comments - and your recommendation means a lot to us all.
On behalf of the whole team here, tha ...
Sep 26,2024
Sep 26,2024
2
people found
this helpful
this helpful
Excellent service so far on our house move journey. From Jo at valuation to all the girls in the office who I have spoken to over the last few weeks. Professional and prompt response to any query....
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Sep 27, 2024
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Hi Michele!
Thank you so much for taking the time to leave such positive feedback about your moving experience so far with Jo and the Chaddesden team.
We're really pleased to see that you've found the service to be excellent with the team being both professional and prompt. They pride themselves on the service they deliver to their customers so they'll be delighted to see your comments and will be working hard to find a buyer for your property!
On behalf of the whole team here, thank yo ...
Sep 26,2024
Sep 26,2024
3
people found
this helpful
this helpful
Absolutely amazing chaddesen team …. They go above and beyond to help you ….. I couldn't have done this without them …....
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Sep 27, 2024
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Hi Johanna!
Thank you so much for your 5-star review of your moving experience with Aimee, Lorna and the Chaddesden team.
We're delighted to see that you felt the team were amazing and went above and beyond to help. They pride themselves on do whatever they can for the customers so they'll be really pleased to know that the difference that they've made.
On behalf of the whole team here at Hannells, congratulations on your purchase. We wish you many happy memories and look forward to bei ...
Sep 26,2024
Sep 26,2024
2
people found
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this helpful
Excellent service from the initial viewing booking to offer and acceptance. Very welcoming and professional staff who made process seamless....
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Sep 27, 2024
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Hi John!
Thank you for taking the time to leave such positive feedback about your moving experience with Aimee and the Chaddesden team.
We're really pleased to see that you found the service to be excellent and that the team have been both welcoming and professional, making the process seamless! The team there pride themselves on delivering a top service so they'll be delighted to see your comments.
On behalf of the whole team here at Hannells, congratulations on your purchase and we lo ...
Sep 26,2024
Sep 26,2024
3
people found
this helpful
this helpful
Brought our first house with Hannells and the staff at Hannells are amazing, they helped us with queries or concerns throughout the whole process. I have to say Aimee made it easy for us as she gave us steady updates on the property and we ...
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Sep 27, 2024
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Hi Vidhi!
Thank you so much for such a positive review of your moving experience with Aimee and the Chaddesden team.
We're delighted to see you describe the team as amazing and really pleased to see that they helped you with all of your queries and concerns throughout the whole process. We agree that Aimee is excellent at what she does and your comments will have made her day!
Ob behalf of the whole team here at Hannells, congratulations on your first property purchase - we wish you man ...
Sep 24,2024
Sep 24,2024
2
people found
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Very professional, friendly and helpful. Kept me up to date throughout...
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Sep 25, 2024
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Hi Rachael!
Thank you so much for your 5-star review of your moving experience with Aimee and the Chaddesden team!
We're really pleased to see that you've found them to be professional, friendly and helpful. All of the above are things that the team really pride themselves on so they'll be delighted to see them highlighted in your comments.
Ob behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you aga ...
Sep 23,2024
Sep 23,2024
3
people found
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Hannells were truly fantastic, from start to finish nothing was too much trouble.
Cannot recommend highly enough....
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Sep 24, 2024
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Hi Kate!
Thank you for such a brilliant review of your moving experience with Jo and the Chaddesden team!
We're delighted to see that you'd describe them as fantastic and you felt that nothing was too much trouble for them. The team there pride themselves on their customer service so they'll be delighted with your comments and your recommendation means a lot to us!
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to bei ...
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