33% lettings valuation accuracy
0% lettings fee satisfaction
Nov 07,2022
Nov 07,2022
0
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Think twice before renting from William H. Brown!
I am renting a flat from them. The entrance door is a menace. See the pictures.
The space between the entrance door and the jamb is so big that I can put my finger in it.
Note: The pictures where the door is reddish-brown are taken from inside the flat. If the door is brown, they are taken from outside the flat. The full-sized reddish door is a normal door that closes properly, shown for comparison.
The door jambs were cut to make room for the hand to turn the keys – the door was clearly taken from another building! All that's missing is a big sign saying "Welcome, burglars!".
I mean, how do I dare not know that it’s the “unwritten duty” of renters to put up with garbage entrance doors in order to help the letting agency save money!
Also look carefully at the holes (with bluish light coming out through them) next to each door lock, in the picture where both door locks appear. Burglars can easily force the door open with a spanner or with some other tools!
Some “fun-loving” people can even put all kinds of small camera devices or even peak in with their naked eye (not to mention the door leading to the bathroom is in front of the entrance!).
And how about throwing a lit match or some foul-smelling stuff inside my flat through those holes?
And if a fire occurs as a result of this, I suppose they will ask me to pay for the damages!?
(My imagination is not too wild – there were already crimes in the area.)
And yes, all this is in Headingley. One of the “best” areas for renting in Leeds, isn’t it!? (And yes, I am paying a significantly higher rent too! “Obviously”, the “high quality” of the flat “justifies” it.)
Why haven’t the staff of William H. Brown checked **IN ADVANCE** that everything in the flat is in order?
Really, it is EXTREMELY UNPROFESSIONAL to let the tenant "discover" such "surprises" instead of checking yourself (i.e., the letting agent) that **everything** in the flat is in proper order BEFORE advertising the flat for renting!
(Yes, I did try to check everything myself before moving in – 15 minutes or so for viewing is not enough time; there were other issues.)
I called maintenance who then contacted the landlord, who sent a contractor. He was very arrogant and treated me like I didn’t know what a proper entrance door was or what living in a flat was like. (Yes, I did live in flats before! I have past experiences that are much better!)
The entrance door MUST be replaced, but the contractor said he would put some sponge or rubber, which obviously won’t solve the issue. The rubber or sponge can also easily be removed with the blade of a knife or a screwdriver by “well-meaning” neighbours or other people.
***And the door can still be forced open even with such rubber band in place.***
I even showed the contractor how other doors in the flat **close properly**. Look at the reddish-brown door, without locks, shown in full size, that has no door locks on it – it is the door to the living room. That is a properly looking door. There is no space between the door and the side jambs or the head jamb. As any other normal door!!!
However, the arrogant contractor still maintained his position – his real job is probably not to fix things, but to convince (or even intimidate) tenants so that they don’t ask for PROPER repairs or REPLACEMENTS.
In this case, it is VERY clear that the both the door and the jambs MUST be replaced!
There is also a HUGE breach of privacy – I can hear **A LOT** of what my neighbours are saying INSIDE THEIR OWN HOMES, even when all entrance doors are closed and locked. (Sponge or rubber won’t keep the noise out!) They can hear me too!
And imagine what’s happening to my heating bills – the air flows freely through those holes as well as through the space between the door and the door jambs, almost **all around the perimeter of the CLOSED entrance door**!
If you are a tenant, avoid William H. Brown!!
(P.S.: allagents.co.uk may not show all my pictures. If this happens, I am happy for them to contact me to re-post.)
I am renting a flat from them. The entrance door is a menace. See the pictures.
The space between the entrance door and the jamb is so big that I can put my finger in it.
Note: The pictures where the door is reddish-brown are taken from inside the flat. If the door is brown, they are taken from outside the flat. The full-sized reddish door is a normal door that closes properly, shown for comparison.
The door jambs were cut to make room for the hand to turn the keys – the door was clearly taken from another building! All that's missing is a big sign saying "Welcome, burglars!".
I mean, how do I dare not know that it’s the “unwritten duty” of renters to put up with garbage entrance doors in order to help the letting agency save money!
Also look carefully at the holes (with bluish light coming out through them) next to each door lock, in the picture where both door locks appear. Burglars can easily force the door open with a spanner or with some other tools!
Some “fun-loving” people can even put all kinds of small camera devices or even peak in with their naked eye (not to mention the door leading to the bathroom is in front of the entrance!).
And how about throwing a lit match or some foul-smelling stuff inside my flat through those holes?
And if a fire occurs as a result of this, I suppose they will ask me to pay for the damages!?
(My imagination is not too wild – there were already crimes in the area.)
And yes, all this is in Headingley. One of the “best” areas for renting in Leeds, isn’t it!? (And yes, I am paying a significantly higher rent too! “Obviously”, the “high quality” of the flat “justifies” it.)
Why haven’t the staff of William H. Brown checked **IN ADVANCE** that everything in the flat is in order?
Really, it is EXTREMELY UNPROFESSIONAL to let the tenant "discover" such "surprises" instead of checking yourself (i.e., the letting agent) that **everything** in the flat is in proper order BEFORE advertising the flat for renting!
(Yes, I did try to check everything myself before moving in – 15 minutes or so for viewing is not enough time; there were other issues.)
I called maintenance who then contacted the landlord, who sent a contractor. He was very arrogant and treated me like I didn’t know what a proper entrance door was or what living in a flat was like. (Yes, I did live in flats before! I have past experiences that are much better!)
The entrance door MUST be replaced, but the contractor said he would put some sponge or rubber, which obviously won’t solve the issue. The rubber or sponge can also easily be removed with the blade of a knife or a screwdriver by “well-meaning” neighbours or other people.
***And the door can still be forced open even with such rubber band in place.***
I even showed the contractor how other doors in the flat **close properly**. Look at the reddish-brown door, without locks, shown in full size, that has no door locks on it – it is the door to the living room. That is a properly looking door. There is no space between the door and the side jambs or the head jamb. As any other normal door!!!
However, the arrogant contractor still maintained his position – his real job is probably not to fix things, but to convince (or even intimidate) tenants so that they don’t ask for PROPER repairs or REPLACEMENTS.
In this case, it is VERY clear that the both the door and the jambs MUST be replaced!
There is also a HUGE breach of privacy – I can hear **A LOT** of what my neighbours are saying INSIDE THEIR OWN HOMES, even when all entrance doors are closed and locked. (Sponge or rubber won’t keep the noise out!) They can hear me too!
And imagine what’s happening to my heating bills – the air flows freely through those holes as well as through the space between the door and the door jambs, almost **all around the perimeter of the CLOSED entrance door**!
If you are a tenant, avoid William H. Brown!!
(P.S.: allagents.co.uk may not show all my pictures. If this happens, I am happy for them to contact me to re-post.)
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Latest Reviews
6th May 2024
reviewed by 'James'
7th Nov 2022
reviewed by 'Danny'
4th Aug 2016
reviewed by 'Susanna'
5th Jul 2015
reviewed by 'James'
22nd Jun 2015
reviewed by 'HayleyC'
Opening Hours
Address
William H Brown
1 Arndale Centre Otley Road Headingley
Headingley,Leeds
Yorkshire
LS6 2UE
0113 278 5337
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 33% | 0% | £475 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 1 |
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May 06,2024
May 06,2024
0
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I write this review to inform the public of the unethical practices of this company, this is speaking from a former employee. The company micromanage and treat their staff with no respect, the salary is absolutely shocking for the expected hours worked - no work / ...
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Nov 07,2022
Nov 07,2022
0
people found
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Think twice before renting from William H. Brown!
I am renting a flat from them. The entrance door is a menace. See the pictures.
The space between the entrance door and the jamb is so big that I can put my finger in it.
Note: ...
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Sep 10,2019
Sep 10,2019
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Well handled sales process. Everything done as said. Sold property within days. Follow up to completion good. Laura Nunney was very good and diligent....
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Aug 04,2016
Aug 04,2016
1
people found
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Rowan Moore was very helpful and great at getting back to me. He now looks after the Wakefield area and I wish he was still looking after the Bradford Area covering my property I rent out. Easy to talk to and honest.. come back Rowan :)...
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Comment on agent fees
Fine
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Aug 04, 2016
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(1)
Hi Susannah thank you so much for your kind comments. Pleasure managing your property, great land lords make our job easier! ...
Jul 05,2015
Jul 05,2015
2
people found
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this helpful
Dont stick to times. Very reactive. Not helpful. Play buyers off against each other! Send trainee agents, Not as good as local competitors...
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Jun 22,2015
Jun 22,2015
2
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I rented a property from William H Brown for just over 3 years. Over the time of renting the property repairs were not carried out the living room ceiling collapsed, a large glass mirrored wardrobe door fell and smashed on my 5 year old sons head, the ...
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Aug 08,2013
Aug 08,2013
5
people found
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If you want a professional estate agent to sell your house, be warned and do not use William Brown in Headingley. They lied to the tenants and told them they could have furniture when I expressed that I would like to rent the flat unfurnished. ...
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What agent could do to change your mind?
Refund the money on the furniture that they made me buy for no reason. Apologize for the lying. Pay attention to what the landlords are saying they should write it down give it to the landlord for confirmation.Attached Filesnbsp;
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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