67% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
63% lettings fee satisfaction
Oct 25,2022
Oct 25,2022
1
people found
this helpful
this helpful
As a renter I can tell you the Property management at Winkworth is unresponsive and has no sense of urgency.
Hot water heater blew up days before a bank holiday. Not deemed an emergency we were left without hot water for 10 days as plumber didn't come till following Wednesday and then pfaffing about with excuses of "finding parts" when it was a replacement that was being done. Implored for expedite but told no in an email so proof they refused and deemed it not emergency.
Lifts in the building are always out of order. During summer and 40 degree weather we had to walk up and down 6 flights of stairs for a week in one outage. In 6 months tenancy outages were monthly ranging from 3 days to a week.
When I moved out (early, had enough and paid up rent so I didn't not pay) the lift went out of order so I had to pay movers a premium and Winkworth and the building management refused to cover the excess. I rented a "luxury penthouse" 3 bedroom 3 bath that was anything but luxury itbwas a rip off.
The the new hot water heater kept shutting down, no hot water again for 3 days. Told by technician there was a wiring fault and he disconnected Economy 7 saying they had to rewire but landlord refused to fix so we had no energy efficiency and our electric bills were £650 a month for 2 people residing using lights, kitchen, and fans for cooling off. This old building is nit energy efficient. To compare our new flat out electric bill is £178. Go figure.
With all the issues we had (there were more but I think I made my point, Winkworth was unhelpful and unprofessional with the tenants. Happy to have you sign a lease but don't care afterwards if you are living like you're in a slum and paying for "luxury penthouse".
Hot water heater blew up days before a bank holiday. Not deemed an emergency we were left without hot water for 10 days as plumber didn't come till following Wednesday and then pfaffing about with excuses of "finding parts" when it was a replacement that was being done. Implored for expedite but told no in an email so proof they refused and deemed it not emergency.
Lifts in the building are always out of order. During summer and 40 degree weather we had to walk up and down 6 flights of stairs for a week in one outage. In 6 months tenancy outages were monthly ranging from 3 days to a week.
When I moved out (early, had enough and paid up rent so I didn't not pay) the lift went out of order so I had to pay movers a premium and Winkworth and the building management refused to cover the excess. I rented a "luxury penthouse" 3 bedroom 3 bath that was anything but luxury itbwas a rip off.
The the new hot water heater kept shutting down, no hot water again for 3 days. Told by technician there was a wiring fault and he disconnected Economy 7 saying they had to rewire but landlord refused to fix so we had no energy efficiency and our electric bills were £650 a month for 2 people residing using lights, kitchen, and fans for cooling off. This old building is nit energy efficient. To compare our new flat out electric bill is £178. Go figure.
With all the issues we had (there were more but I think I made my point, Winkworth was unhelpful and unprofessional with the tenants. Happy to have you sign a lease but don't care afterwards if you are living like you're in a slum and paying for "luxury penthouse".
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Oct 25, 2022
As a renter I fully agreed you comment.The Property management at Winkworth is unresponsive and has no sense of urgency. I had reported my issues to them over 2 months, everytime they replied me no worry and will come back as soon as possible. But they never come back and the issues have not been fixed till now.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £935,000 | £1,100,000 |
| Lettings | 0% | 63% | £650 | £2,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 4 | 2 | 0 | 1 | 0 | 0 | 4 |
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May 08,2024
May 08,2024
0
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I scheduled a viewing with Winkworth for a property in Reading, making sure to arrive on time despite coming from another county and arranging childcare. However, upon arrival, the agent informed us that the property was extremely filthy, with rubbish everywhere, and deemed it too ...
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Jul 21,2023
Jul 21,2023
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Try other housing agents please you will thank me later, they will rob you of your hard earned money at the end of the tenancy. So unprofessional...
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Dec 23,2022
Dec 23,2022
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Family of 4, boiler not working. They are the property managment the landlord selected. Called on Saturday morning, they wasted our time with information downloaded from the Internet I looked up myself too. Eventually they claimed I had no gas when I mentioned the hobs were ...
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Dec 19,2022
Dec 19,2022
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Nicola has been very helpful as she always replied very promtly to any query I had and could chase the required documents I needed to the process of the sale.
Under her assistance my property was smoothly sold at a reasoanle price and conveyanced safely.
...
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Nov 01,2022
Nov 01,2022
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Friendly and professional throughout my journey with them when I bought my flat. Nicola was very helpful for all my questions. They are very responsive and accessible. I was notified for all the steps of the process. The welcome home present at the end was ...
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Oct 25,2022
Oct 25,2022
1
people found
this helpful
this helpful
As a renter I can tell you the Property management at Winkworth is unresponsive and has no sense of urgency.
Hot water heater blew up days before a bank holiday. Not deemed an emergency we were left without hot water for 10 days as plumber didn't ...
read full review
read full review
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Oct 25, 2022
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As a renter I fully agreed you comment.The Property management at Winkworth is unresponsive and has no sense of urgency. I had reported my issues to them over 2 months, everytime they replied me no worry and will come back as soon as possible. But they never come back and the issues have not been fixed till now. ...
Oct 25,2022
Oct 25,2022
0
people found
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very poor property management service to support the tennant. Maybe it is the landlord problem. But as a property agent, they should follow up the issue and provide solution to the tenant. I am so frustrated with the pending issues over months....
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Jun 06,2022
Jun 06,2022
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#Winkworth a name which has survived so much but now at the mercy of incompetent staff. More like used car salesman but with fancy suits and offices but integrity a word replaced in the name of greed...
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Jun 06, 2022
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This is a disappointing review and I would like to discuss further as we have no record of your name on our system. Please call 0118 4022 300 and press option 1 to come through to the main office or email me at [email protected] ...
May 31,2022
May 31,2022
0
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I will never trust this agent or deal with it anymore. the landlord of my flat made claim from my deposit and some of his claimed were not true, and when I asked the agent to show me pictures from the start and end of ...
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Feb 23,2022
Feb 23,2022
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It has been so quick and easy dealing with Winkworth. From our initial viewing of a property with Billy (answered all our questions, seemed to know a lot about the property, explained how to proceed and didn't rush us whilst we were looking around) to ...
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Oct 26,2021
Oct 26,2021
0
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Recently we have processed our new rented house case through Winkworth. It’s really a very good and professional experience altogether with the team Winkworth and specially with Jessica Kendall. She was very much helpful and guided us professionally on each and every steps. Her ...
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Jun 25,2020
Jun 25,2020
1
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Very poor service from the Reading branch. Poor communication, did not respond to emails and ended up not buying a house from them.
Buyers beware - you will get fewer people viewing your house if you go with them as they are so disorganised that ...
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Aug 08,2019
Aug 08,2019
0
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Winkworth are without doubt the most professional and friendly estate agency we have ever worked with. Having sold many houses, working with Michael, Jon and Robin was an absolute breath of fresh air.
They are proactive in seeking real buyers rather then relying on house ...
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Jun 13,2019
Jun 13,2019
0
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My dealings with Winkworth have only been as far as viewing the property, as other parties were in charge of letting it to us, referencing, maintenance, ownership etc. WInkworth managed to get us into a property before a load of other viewings with others were ...
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Jun 24,2018
Jun 24,2018
0
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We were feeling a little bit uneasy after moving to the UK from the states and being burned by a number of agents. After being cited fees that were extremely high (almost a full months rent by one agent) we found Winkworth.
Many agents were ...
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Comment on agent fees
The fees were fair and transparent.
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No fees information available
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