“Tower Bridge Branch - Worst Experience of my 10 years living in London...”
1 Star Review
Jul 06,2022
By:
'Ryan Johnstone'
Jul 06,2022
Branch: London, 36 Horselydown Lane
Services: Lettings (as a Tenant)
Rent PCM: £3000
Would you recommend?: No
Postcode: SE1
Branch: London, 36 Horselydown Lane
Lettings (as a Tenant)
Rent PCM: £3000
Postcode: SE1
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DO NOT USE AT ALL COSTS! This is about Tower Bridge Cluttons - I have no idea who's running the branch but it's nothing short of a shit show. By far the worst property management service I've ever used or dealt with (and I've worked in property management). Their staff simply do not respond to emails or calls both in emergency situations and when it comes to day-to-day issues. After poor service all year, they then tried to take every single bit of our £3k deposit for the flat we'd only been in for 12 months. When we left, we had a professional clean (costing £350) with zero damage to the flat whatsoever, they claimed it wasn't up to standard and then charged us an additional £400 for a new clean claiming there were 'crumbs in the toaster and residue in the tray on the washing machine' and other hilarious reasons. It's now been 2 months since our move out and they have simply stopped responding to all emails and we have not seen a penny of our £3k back. If you are a landlord, do not use and if you are a tenant, avoid unless you have no need for help with rats in the building (arc house) and constant hot water issues.
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In the meantime, we have completed a review of your feedback and can confirm that Cluttons have complied with all legal and regulatory requirements in relation to the matter. We are currently in the process of liaising with the landlord.