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Mar 17,2022
Mar 17,2022
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Daisy Lets are an estate agent true to the reputation that many estate agents in London have - negligent, incompetent, self serving, money grabbing and slimy individuals who will do as little as they possible can to fulfil their responsibilities, accept no responsibility for their wrong doings and will hand you the bill.
Possibly the most offending thing they did to us was to do with the bogus inventory they presented us with a few weeks before our tenancy ran out. We were renting the property for 1 year and it had been managed by Daisy Lets for 7/8 years prior. The landlord decided not to extend our tenancy so they could sell the house. Daisy Lets had neglected their duties of carrying out inventories between tenants during the entire time they had been managing the property. They told us that we would have to remove years worth of furniture and junk which had accumulated to get it back to how it was at the start at the 8 years based off an unsigned inventory we had never seen. They threatened to charge us a fee if we didn't remove the years worth of other tenants' furniture and junk.
The landlord kicked off, quite understandably, because they assumed Daisy Lets had been properly managing the property to earn their fee. Daisy Lets then panicked and tried to gain access to the property for a 'pre property inspection' (yes this is complete bs and is not a real thing anyone does) just before the tenancy ran out so they could assess the situation and pass off the costs of removing the junk onto us. The last I heard the landlord was taking legal action against them for professional negligence. Good on them.
I'm not sure what was more offensive between Daisy Lets blatantly screwing us over instead of accepting responsibility for their own negligence or the fact that DPS accepted their claim, passed the cost onto us and didn't return part of our deposit as a result. Daisy Lets really have no shame. Money is all they care about.
Whenever we had an issue with the house they were terrible at resolving it. One time we had water leaking from the shower upstairs through light sockets in the kitchen. You'd have thought that the combination of water and electricity would jump start them into being proactive and swiftly resolving the issue, but it took from early Feb to mid March to resolve the issue. When their contractor came around he said he couldn't see any problem, and left the light dangling from its socket so it could 'air out' and we had to push back and endlessly follow up ignored emails to ensure the issue actually got sorted. The landlord got fed up after several weeks of Daisy Lets contractor failing to resolve the issue and had to use their own in the end.
I'm sure they'll have a slick response to this message, because this is what they do to people on a daily basis. They screw people over, hand you the bill and move on to the next unsuspecting victim. I don't know quite how they sleep at night without seeing themselves for the scumbags they are, but hey ho. It takes many people to make the world go round and not all of us can be honest and conscientious.
I could probably compile a 5000 word essay going into the intricacies of everything Daisy Lets did wrong during the 1 year I lived at the property they manage, but life is too short to spend any more time on this.
I imagine they'll mention the rent arrears in their response which is a separate issue. One tenant left part way through the tenancy, didn't find a replacement and screwed us over. We'll be taking this tenant to court to reclaim the debt which is owed.
The game is rigged and Daisy Lets know how to play it. DPS won't provide you with the protection you assume it will.
Possibly the most offending thing they did to us was to do with the bogus inventory they presented us with a few weeks before our tenancy ran out. We were renting the property for 1 year and it had been managed by Daisy Lets for 7/8 years prior. The landlord decided not to extend our tenancy so they could sell the house. Daisy Lets had neglected their duties of carrying out inventories between tenants during the entire time they had been managing the property. They told us that we would have to remove years worth of furniture and junk which had accumulated to get it back to how it was at the start at the 8 years based off an unsigned inventory we had never seen. They threatened to charge us a fee if we didn't remove the years worth of other tenants' furniture and junk.
The landlord kicked off, quite understandably, because they assumed Daisy Lets had been properly managing the property to earn their fee. Daisy Lets then panicked and tried to gain access to the property for a 'pre property inspection' (yes this is complete bs and is not a real thing anyone does) just before the tenancy ran out so they could assess the situation and pass off the costs of removing the junk onto us. The last I heard the landlord was taking legal action against them for professional negligence. Good on them.
I'm not sure what was more offensive between Daisy Lets blatantly screwing us over instead of accepting responsibility for their own negligence or the fact that DPS accepted their claim, passed the cost onto us and didn't return part of our deposit as a result. Daisy Lets really have no shame. Money is all they care about.
Whenever we had an issue with the house they were terrible at resolving it. One time we had water leaking from the shower upstairs through light sockets in the kitchen. You'd have thought that the combination of water and electricity would jump start them into being proactive and swiftly resolving the issue, but it took from early Feb to mid March to resolve the issue. When their contractor came around he said he couldn't see any problem, and left the light dangling from its socket so it could 'air out' and we had to push back and endlessly follow up ignored emails to ensure the issue actually got sorted. The landlord got fed up after several weeks of Daisy Lets contractor failing to resolve the issue and had to use their own in the end.
I'm sure they'll have a slick response to this message, because this is what they do to people on a daily basis. They screw people over, hand you the bill and move on to the next unsuspecting victim. I don't know quite how they sleep at night without seeing themselves for the scumbags they are, but hey ho. It takes many people to make the world go round and not all of us can be honest and conscientious.
I could probably compile a 5000 word essay going into the intricacies of everything Daisy Lets did wrong during the 1 year I lived at the property they manage, but life is too short to spend any more time on this.
I imagine they'll mention the rent arrears in their response which is a separate issue. One tenant left part way through the tenancy, didn't find a replacement and screwed us over. We'll be taking this tenant to court to reclaim the debt which is owed.
The game is rigged and Daisy Lets know how to play it. DPS won't provide you with the protection you assume it will.
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Jul 12, 2022
You may not like the result of the claim on your deposit. The DPS, which is a government appointed agency and basses their conclusions on legal precedent, found against you and in the owners favour. As a tenant you were obliged to look after the property and failed to do so.
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Opening Hours
Address
Northwood
5 London Road,
Forest Hill,London
Greater London
SE23 3TW
0208 299 9035
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £295,000 | £1,070,000 |
| Lettings | 99% | 97% | £510 | £3,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 161 | 12 | 367 | 24 | 5 | 0 | 4 | 0 | 8 | 3 |
Areas covered
- SE22
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- SE23
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- SE4
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- SE15
- Nunhead
- SE6
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- SE24
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rebecca
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Maxine
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Ally
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Nella
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Collette
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Last updated at 9:32 AM 17/01/2024 by allAgents
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
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