60% lettings valuation accuracy
46% lettings fee satisfaction
Feb 14,2022
Feb 14,2022
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I rented two houses consecutively for myself and my three young children from 2018 to 2021, both with Professional Properties (PP).
It was difficult from the outset to organise routine maintenance, including a mouse problem, which I had to sort out myself.
When the landlords wanted to repossess a year later
I found a suitable new house but Professional Properties gave me only two weeks to move out and in to the new house, which meant having to organise the move too quickly to find a reliable removal firm at such short notice and I had to settle for 'a man with a van', not to mention the moving experience becoming very stressful.
The move went badly, with the removers damaging the parquet floor in the living room and hall.
When, much later, we asked for the return of the deposit - minus an amount for the floor damage - the landlords, via PP, wanted to retain my whole deposit to cover a total floor refurb and a range of spurious 'damage' issues, including a substantial and unjustifiable amount for ‘Gardening’.
The landlords would not negotiate and I opted for arbitration via the DPS.
Just before the deadline for submission of my evidence Jane Mason at PP called to get me to withdraw from the process, threatening that if I did not the landlord would sue me and win. She was hectoring, intimidating and behaved in an entirely discourteous, aggressive and unprofessional manner. She wouldn't let me speak, so I'd had to raise my voice to be heard, distressing my children who were nearby. She should never be given a customer-facing role.
The second tenancy followed a similar pattern to the first, with requests for maintenance ignored. At the end of the tenancy I was careful to ensure there was no reason to retain any of my deposit. I was surprised when, on leaving, there were considerable deductions, including once again £60 for 'gardening' and a much larger amount for the replacement of part of the shower screen which had become detatched from the wall and fallen while I was in the bath.
I again opted for arbitration, which I won.
I could not understand why PP allowed the landlord to pursue this claim when I had photographic evidence to the contrary. Could it be that they gambled on a favourable decision for the landlord that would help retain their business?
If you're considering renting via PP, either look elsewhere or be prepared to fight for your tenant's rights - as well as Ms Mason.
It was difficult from the outset to organise routine maintenance, including a mouse problem, which I had to sort out myself.
When the landlords wanted to repossess a year later
I found a suitable new house but Professional Properties gave me only two weeks to move out and in to the new house, which meant having to organise the move too quickly to find a reliable removal firm at such short notice and I had to settle for 'a man with a van', not to mention the moving experience becoming very stressful.
The move went badly, with the removers damaging the parquet floor in the living room and hall.
When, much later, we asked for the return of the deposit - minus an amount for the floor damage - the landlords, via PP, wanted to retain my whole deposit to cover a total floor refurb and a range of spurious 'damage' issues, including a substantial and unjustifiable amount for ‘Gardening’.
The landlords would not negotiate and I opted for arbitration via the DPS.
Just before the deadline for submission of my evidence Jane Mason at PP called to get me to withdraw from the process, threatening that if I did not the landlord would sue me and win. She was hectoring, intimidating and behaved in an entirely discourteous, aggressive and unprofessional manner. She wouldn't let me speak, so I'd had to raise my voice to be heard, distressing my children who were nearby. She should never be given a customer-facing role.
The second tenancy followed a similar pattern to the first, with requests for maintenance ignored. At the end of the tenancy I was careful to ensure there was no reason to retain any of my deposit. I was surprised when, on leaving, there were considerable deductions, including once again £60 for 'gardening' and a much larger amount for the replacement of part of the shower screen which had become detatched from the wall and fallen while I was in the bath.
I again opted for arbitration, which I won.
I could not understand why PP allowed the landlord to pursue this claim when I had photographic evidence to the contrary. Could it be that they gambled on a favourable decision for the landlord that would help retain their business?
If you're considering renting via PP, either look elsewhere or be prepared to fight for your tenant's rights - as well as Ms Mason.
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Latest Reviews
14th Feb 2022
reviewed by 'Francesca'
14th Aug 2021
reviewed by 'Amanda'
24th May 2021
reviewed by 'NEELM'
24th Feb 2021
reviewed by 'Dave'
12th Aug 2020
reviewed by 'Mollie'
Opening Hours
Address
Professional Properties
35 Ashbourne Road
Derby
Derbyshire
DE22 3FS
01332 366171
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 60% | 46% | £350 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
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- Block Management
- Surveys
- Conveyancing
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- Home Builder
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Feb 14,2022
Feb 14,2022
0
people found
this helpful
this helpful
I rented two houses consecutively for myself and my three young children from 2018 to 2021, both with Professional Properties (PP).
It was difficult from the outset to organise routine maintenance, including a mouse problem, which I had to sort out myself.
When the landlords wanted to ...
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read full review
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Aug 14,2021
Aug 14,2021
0
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Don't even consider this company! For a letting agent with the word professional in their title, they're anything but. They are rude, they have lied and failed to respond to over twenty emails, phone calls and text messages. They couldn't even organise a contract and ...
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May 24,2021
May 24,2021
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First time renting with professional properties. Happy with everything so far. All the agents I have had contact with, have been polite and respectful....
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Feb 24,2021
Feb 24,2021
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Hi, It is a pleasure to have the opportunity to comment on the service we have had from Professional properties.
Things have been rather mixed from our side but we have always worked with people like Steven and Laura to make our rental as smooth ...
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Dec 23,2020
Dec 23,2020
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To all potential future tenants.
Beware of this letting agency keeps money from deposit for ''damages'' that already exist in the house. They say from day one that they are aware of this for example a rusty oven, mould on the walls etc and in ...
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Aug 12,2020
Aug 12,2020
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As a tenant, they were easy to deal with, and easy to contact whenever I needed help. Our house is lovely and the process made me feel protected and secure. Organising a viewing was simple and the staff couldn't have been nicer or friendlier. Where ...
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Aug 04,2020
Aug 04,2020
3
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Quality of houses are really bad and inside house is very dirty and unhygienic. Doesn't provide detailed inventory report and even let know what electricals works and doesn't work in the house.
There will be lot of minor damages and uncleaned areas before move in, ...
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Jun 01,2020
Jun 01,2020
1
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Worst Letting Agents ever. Never reply to anything you email them and they deliberately ignore you in order to avoid providing you with a viewing. Totally unethical business....
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Mar 17,2020
Mar 17,2020
1
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My name is wendy. I’ve never rented before and my first house and tenancy has been an absolute pleasure with these people from start to finish. I was told I’d have the keys within a week and I did, they got all my ...
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Mar 12,2020
Mar 12,2020
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I am an overseas landlord and therefore finding the right agent is important to me. I had my property looked after Professional Properties for a couple of years. Due to unfortunate event, my tenant stopped paying rent for the past 9 months.
During this period, I ...
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Nov 08,2019
Nov 08,2019
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As a landlord I appreciate the help in choosing a property that is wanted in the rental market. Different types of houses and different areas make a difference to the likelihood of getting tenants in a timely manner. I spoke with Simon and he gave ...
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Aug 20,2019
Aug 20,2019
3
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The WORST letting agent i have ever encountered.
I am a former tenant of a property rented by them in Derby. They allowed us to move into a property without even telling the landlord we were moving in, so the landlord turned up to the ...
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Feb 11,2019
Feb 11,2019
6
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Be aware of this agency!!! Don't rent nothing. Also i don't trust that they telling to buyers all of.
We have problem with boiler on our property i have saved communication. Before end of our contract they was send us company on repair but they ...
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Apr 06, 2019
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Don't rent anything from these they rented my friend a house for 3 years and she could not use the cooker as it was condemned from the day she moved in I have pictures with stickers on cooker they only want your money don't give a shit about any repairs my friend is now with a decent letting agent thank god and got a working cooker call them selfs professional more like unprofessional ...
Mar 07,2018
Mar 07,2018
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Being a landlord from 225 away I was anxious but the professionalism and timely clear communications kept me fully in the picture. I was never left worrying and they kept me in the picture when the tenant had issues. The next nspections were thorough and very ...
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Comment on agent fees
Couldn’t believe such great value for money.
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Nov 29,2017
Nov 29,2017
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As a landlord with properties in Derby for the last ten years I've experienced several letting agents, I find Professional Properties to be very efficient, caring and professional, they have always offered sound advice with regards to my properties. I have no hesitation in recommending ...
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Comment on agent fees
Their fee structure is highly competitive and reasonable.
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Oct 07,2017
Oct 07,2017
16
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Do you like being conned? Do you enjoy being extorted? Do you love losing hundreds of pounds? Then look no further, this is the place for you! Ironically they call themselves “Professional†Properties. They couldn't be more unprofessional if they tried. The staff such as ...
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Comment on agent fees
Extortionate. It’s all to fill their own pockets and the fees do not match the quality of service you get at all.
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Sep 18,2017
Sep 18,2017
8
people found
this helpful
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Terrible customer service and 'unprofessional' company, please avoid for your peace of mind. They gave me the wrong keys to the apartment which caused a lot of problems as I was left outside with a van full of furniture and could not move in the ...
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Comment on agent fees
Bad. Not worth it.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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