100% lettings valuation accuracy
33% lettings fee satisfaction
Feb 04,2022
Feb 04,2022
2
people found
this helpful
this helpful
If you're a landlord then avoid using Chancellors lettings in Banbury.
I've dealt with more than a few lettings agencies in recent years as both a landlord and a tenant and I've never been so unfortunate to come across a team with such a lack of urgency to get things done, especially from an investment perspective.
They failed to secure a tenant by the reasonable date she requested all because both Jack and Tom took annual leave for a week and didn't bother to let me or the tenant know. Both the tenant and myself were chasing the office for days so we could try get the initial move-in deadline met – the tenant needed to give notice on her current home so it was time-sensitive and Chancellors were aware of this. It took Jack/Tom a staggering two weeks to get a simple move-in date confirmation which then delayed the tenant moving in by two weeks, effectively costing me £500 in the void of rent. There was just no urgency from the team whatsoever and zero explanation as to why things were taking so long to sort out.
Now £500 might not be a lot to some people, but to date I've spent approx £15,000 renovating the property to ensure that it's in great condition to be a proper home for my tenants, so seeing a return as soon as possible was somewhat important to me; other investors will hopefully understand where I'm coming from. Letting a tenant down at the first hurdle is unacceptable.
On top of this, the property was left unlocked during viewings, countless emails were sent and never responded to, callbacks were promised and never delivered, the tenancy agreement was incorrect and details of payments given to the tenant were also incorrect. In the end it just felt like I was on damage control trying to rectify all the various issues.
Also, the marketing they did for the property was very poor – they wrote two lines of copy to try 'sell' my property to potential applicants which was just lazy. Other agencies write great detailed descriptions. Chancellors just don't understand how to market properties effectively.
It's been such an incredibly disappointing experience for both myself and the tenant. I will never use Chancellors services again nor would recommend them to family or friends.
Edit: Since meeting with the tenant in person, it turns out she'd been lied to as well as Chancellors had stated they didn't receive any emails or calls during this period when they were obviously just ignoring the issues.
This agency is not fit to deal with any investment property. Use a small, more knowledgable company instead!
I've dealt with more than a few lettings agencies in recent years as both a landlord and a tenant and I've never been so unfortunate to come across a team with such a lack of urgency to get things done, especially from an investment perspective.
They failed to secure a tenant by the reasonable date she requested all because both Jack and Tom took annual leave for a week and didn't bother to let me or the tenant know. Both the tenant and myself were chasing the office for days so we could try get the initial move-in deadline met – the tenant needed to give notice on her current home so it was time-sensitive and Chancellors were aware of this. It took Jack/Tom a staggering two weeks to get a simple move-in date confirmation which then delayed the tenant moving in by two weeks, effectively costing me £500 in the void of rent. There was just no urgency from the team whatsoever and zero explanation as to why things were taking so long to sort out.
Now £500 might not be a lot to some people, but to date I've spent approx £15,000 renovating the property to ensure that it's in great condition to be a proper home for my tenants, so seeing a return as soon as possible was somewhat important to me; other investors will hopefully understand where I'm coming from. Letting a tenant down at the first hurdle is unacceptable.
On top of this, the property was left unlocked during viewings, countless emails were sent and never responded to, callbacks were promised and never delivered, the tenancy agreement was incorrect and details of payments given to the tenant were also incorrect. In the end it just felt like I was on damage control trying to rectify all the various issues.
Also, the marketing they did for the property was very poor – they wrote two lines of copy to try 'sell' my property to potential applicants which was just lazy. Other agencies write great detailed descriptions. Chancellors just don't understand how to market properties effectively.
It's been such an incredibly disappointing experience for both myself and the tenant. I will never use Chancellors services again nor would recommend them to family or friends.
Edit: Since meeting with the tenant in person, it turns out she'd been lied to as well as Chancellors had stated they didn't receive any emails or calls during this period when they were obviously just ignoring the issues.
This agency is not fit to deal with any investment property. Use a small, more knowledgable company instead!
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Latest Reviews
11th Jan 2022
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1st Sep 2021
reviewed by 'sadd M'
27th Feb 2020
reviewed by 'Andy'
13th Dec 2017
reviewed by 'Richard'
20th Jun 2017
reviewed by 'Kenny'
Opening Hours
Address
Chancellors
1 Horse Fair
Banbury
Oxfordshire
OX16 0AA
01295 267567
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 33% | £715 | £715 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 2 | 0 | 1 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 04,2022
Feb 04,2022
2
people found
this helpful
this helpful
If you're a landlord then avoid using Chancellors lettings in Banbury.
I've dealt with more than a few lettings agencies in recent years as both a landlord and a tenant and I've never been so unfortunate to come across a team with such a lack ...
read full review
read full review
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Jan 11,2022
Jan 11,2022
0
people found
this helpful
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They left me 1 months without hot water in the winter, calling them multiple times all that they said is we will get it sorted, but that never happen untill I report them to council. Bunch of disrespectfull people. Wouldn't recommend to anyone specifically if you ...
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Sep 01,2021
Sep 01,2021
1
people found
this helpful
this helpful
The personnel is so rude, zero respect towards customers. Major delays in responses via email. They have a habbit of hanging up the phone mid sentence and won't let the customer talk. I have been to so many places like this but i have never ...
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Feb 27,2020
Feb 27,2020
5
people found
this helpful
this helpful
We tried to view a ptoperty last week and was told they were to busy to show us. This week the same property we are told the seller did not want people to view unless they had already sold their property. Smell a rat here. ...
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Dec 13,2017
Dec 13,2017
0
people found
this helpful
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I live in South Africa.
I emailed Chancellor's to ask if they would like to market my property as the current Company namely Connell's had the property for 3 weeks but didn't respond to my emails!!! I sent them 4 !!!!
Richard came back to me within the ...
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Jun 20,2017
Jun 20,2017
1
people found
this helpful
this helpful
Shockingly bad!!! I will never recommend or sell those Chancellors again. Wayne did not find out the full position of my buyers, after nearly 8 weeks of being sold and trying to exchange contract Wayne finds out that part of the deposit money is coming from ...
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Comment on agent fees
For the service I got bad, for the service I was expecting resonable
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Aug 05,2016
Aug 05,2016
1
people found
this helpful
this helpful
Worst estate agents, period! Total Cowboys! I had to call their head office just to get it on right move as manager arrogant beyond belief. Even classes staff viewing property as a viewing on marketing report! After 2 months still no pic in their window and ...
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Comment on agent fees
Appalling ‚£2800k against purple bricks ‚£730
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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