“Great help from Holly Jackson...”
5 Star Review
Jan 28,2022
By:
'Daniel Robins'
Jan 28,2022
Branch: Paington, 27 Hyde Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TQ2
Branch: Paington, 27 Hyde Road
Lettings (as a Tenant)
Postcode: TQ2
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My toliet started leaking water all over the floor and wouldn't flush at all as the macerater box attached to my toilet would not shut off, it was continuously running.
I immediately phoned absolute and told Holy Jackson about the problem, Holly immediately reasured me that, everything would be fine and that help was on the way.
Later that evening, a plumber came to see what the problem was. He said to me that the macerater box was broken and had to be replaced,then he left as he wasn't responsible for the macerater box, Sani flo is.
At this point the toilet was pumping out more than water🤢🤢🤢
Holly rang me shortly after and said that Sani flo are sending someone to fit a new macerater box the next day at 9am.
So, next day comes and the Sani flo people come to install the the macerater, only to find that once fitted the toilet is still blocked and wouldn't unblock itself. They tried looking but couldn't find the blockage, not through lack of trying as they really did try.
I was starting to worry at this point, but again Holly rang and said that another plumber would be out within the hour. When the plumber came he found the block underneath my lounge floor. All the people that came to my home were polite and knew about what they had to do.
I can't thank Holly enough for fixing this problem so quickly, she has been ever so helpful, polite, efficient and now has my complete confidence and respect 10 out of 10 from me🙂
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