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“This agency is very pushy when you first sign your flat however generally unresponsive when you need repairs,...”
Jan 05,2022
Jan 05,2022
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I never leave bad reviews but I would advise against using this agency. This agency is very pushy when you first sign your flat however generally unresponsive when you need repairs,
When we looked at the flat they were very pushy and said we had to sign the flat that day and that the flat was ready to move in. While the flat is beautiful it was not ready to be moved into. Secondly, I had to spend my first 72 hours in flat without keys as the estate agent said they needed to make copies.
However when I asked the estate agent to access the flat for maintenance they said they could not do the repairs as they did not have any keys. We have been living and the flat a month now and there are lights that still need to be installed. I came home after Christmas and found a toilet over flowing with sewage. I tried to ring the emergency line however someone from the estate agency had forgotten to divert the calls to emergency line so I had to pay for the repairs myself.
Secondly, before the move in date there were contractors in the property. Cluttons had promise the property was ready to move in however we found that the contractors had left behind empty wrappers containing half eaten food. They also left behind filler and other rubbish such as broken tools. I had asked the estate agent to remove all this before the move in date but instead of removing the rubbish they just stuffed it behind the water tank and I think they hoped I wouldn't find it.
Recently we changed electricity providers. The morning we planned on doing this we rang our property manager and asked if there was anything we needed to do in advance. For example, would we need to access the electricity meter. She said no. I came back from work and we had no electricity or heating as we needed access to the electricity meter to reset it, Cluttons had left the meter locked. I rang the cluttons emergency line to ask if they could unlock the meter, however they said they did not have a key and I would just have to wait until the morning for electricity. All the food in our fridge went off. I emailed to ask if I could be reimbursed for the costs, and I still have not heard back.
When we looked at the flat they were very pushy and said we had to sign the flat that day and that the flat was ready to move in. While the flat is beautiful it was not ready to be moved into. Secondly, I had to spend my first 72 hours in flat without keys as the estate agent said they needed to make copies.
However when I asked the estate agent to access the flat for maintenance they said they could not do the repairs as they did not have any keys. We have been living and the flat a month now and there are lights that still need to be installed. I came home after Christmas and found a toilet over flowing with sewage. I tried to ring the emergency line however someone from the estate agency had forgotten to divert the calls to emergency line so I had to pay for the repairs myself.
Secondly, before the move in date there were contractors in the property. Cluttons had promise the property was ready to move in however we found that the contractors had left behind empty wrappers containing half eaten food. They also left behind filler and other rubbish such as broken tools. I had asked the estate agent to remove all this before the move in date but instead of removing the rubbish they just stuffed it behind the water tank and I think they hoped I wouldn't find it.
Recently we changed electricity providers. The morning we planned on doing this we rang our property manager and asked if there was anything we needed to do in advance. For example, would we need to access the electricity meter. She said no. I came back from work and we had no electricity or heating as we needed access to the electricity meter to reset it, Cluttons had left the meter locked. I rang the cluttons emergency line to ask if they could unlock the meter, however they said they did not have a key and I would just have to wait until the morning for electricity. All the food in our fridge went off. I emailed to ask if I could be reimbursed for the costs, and I still have not heard back.
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Opening Hours
Address
Cluttons
73 Sloane Avenue
Chelsea,London
Greater London
SW3 3DH
020 7584 1771
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
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“This agency is very pushy when you first sign your flat however generally unresponsive when you need repairs,...”
Jan 05,2022
Jan 05,2022
0
people found
this helpful
this helpful
I never leave bad reviews but I would advise against using this agency. This agency is very pushy when you first sign your flat however generally unresponsive when you need repairs,
When we looked at the flat they were very pushy and said we had ...
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Apr 26,2021
Apr 26,2021
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They secretly put a check-out fee into tenancy agreements (hidden in the middle of a long list of tenant responsibilities), never mention it again and then take a chunk of your deposit for the check-out fee. Only email you on their terms and are exceptionally ...
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May 05, 2021
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Hello Ben, thank you for your feedback and we’re sorry to hear of the issues you faced. We take all complaints seriously and would welcome the opportunity to speak to you about your experience. Please feel free to reach out to [email protected] with further comments, concerns or suggestions you wish to share and we’ll get in touch. We hope to speak with you soon. ...
Apr 15,2021
Apr 15,2021
0
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What a bunch of scammers, I had a leak in my room for 3 months because they didnt feel like doing their job properly!!! no compensation, nothing, i literally had rain within my room anytime there was a bit of rain outside. Completely useless f*s. ...
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Sep 24,2020
Sep 24,2020
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I’ve given one star because that’s minimum you can. I’ve been so excited to move in a flat advertised by them and send the deposit and the rent signed the contract been told the check in will be done the next day ...
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Nov 03,2019
Nov 03,2019
1
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They are so freaking terrible, charged me 300+ pounds for my exit for a 19m2 studio, said it was standard cleaning fee but I mean, how many times over did you have to clean a tiny little space to charge me that much? Even on top ...
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Aug 31,2014
Aug 31,2014
1
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Cluttons are probably the best agents I have used in my 30 years experience of being a landlady. Friendly, VERY helpful & professional. They helped me through a problem I had with a tenant and went far beyond what was expected of them to solve
the issue. ...
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