Felicity J Lord
Canada Water, London, SE16
3.5/5, 11 reviews
73% recommended
100% lettings valuation accuracy
67% lettings fee satisfaction

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“Not merely the worst letting agent, but in many respects ......”

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Feb 07,2013
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By: 'chrisworth'
Feb 07,2013
2 people found
this helpful
Not merely the worst letting agent, but in many respects the worst company (of any kind) I've ever dealt with. Renting out my property for a short tenancy was a litany of mistakes, omissions, and sheer incompetence on a level that was truly startling. There's a review of my experience at http://chrisdoescontent.com/2013/01/26/felicity-j-lord-a-tale-of-a-tragically-incompetent-lettings-agency/, which to highlight the absurdity of the situation is written in the style of that Gilbert & Sullivan classic, 'The Modern Major-General".
What agent could do to change your mind?
Nothing whatsoever would ever induce me to do any business with this cloud-cuckoo company.
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Latest Reviews

View all Reviews 11
12th Sep 2018
reviewed by 'Malik'
“I have to give several calls in order to have the deposit back which is still not the case currently.......”
26th Jul 2017
reviewed by 'Yvonne'
“I placed my property on the market for sale. I liaise with Sonny and because of his determination and drive, ......”
10th Feb 2016
reviewed by 'MG'
“Horrible customer service. Extremely rude, does not listen to customer AT ALL. Wanted to rent a property but the agent ......”
26th May 2015
reviewed by 'Qbbacos'
“I have dealt with Felicity J Lord on three occassions: selling my apartment, renting out a temporary accomodation and, most ......”
15th Aug 2013
reviewed by 'z'
“We asked the FJ Lord to to let out our property for the second time. As usual, the egents are ......”
3rd Aug 2013
reviewed by 'RotherhitheStreet'
“Overall I have been extremely impressed with the service of David and his team in the letting of my flat. ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Felicity J Lord
Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road
London
Greater London
SE16 7LL
020 7237 2320

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 67% £1,520 £1,520
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 1 0 2 1 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Bermondsey, SE1
Blackheath, SE3
Bow, E3
Canada Water, SE16
Chiswick, W4
Clerkenwell, EC1V
Greenwich, SE10
Greenwich Lettings, SE10

“Deposit...”

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Sep 12,2018
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Jasmine
By: 'Malik'
Sep 12,2018
1 people found
this helpful
I have to give several calls in order to have the deposit back which is still not the case currently. I have moved out the property 10 days ago and I have not heard from the agency until I give them a call again... I will ...
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“I placed my property on the market for sale. I ......”

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Jul 26,2017
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Sonny
By: 'Yvonne'
Jul 26,2017
0 people found
this helpful
I placed my property on the market for sale. I liaise with Sonny and because of his determination and drive, the property was sold. I found Sonny incredibly hard working, very quick to respond to my emails and kept me well informed of the progress. ...
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Comment on agent fees
Good
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“Horrible customer service. Extremely rude, does not listen to customer ......”

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Feb 10,2016
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By: 'MG'
Feb 10,2016
1 people found
this helpful
Horrible customer service. Extremely rude, does not listen to customer AT ALL. Wanted to rent a property but the agent was so rude and condescending we decided to take our business elsewhere....
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By: Ross
Feb 10, 2016
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Hi MG, We're sorry to hear about your poor experience with us, we take all these matters very seriously. Please forward all the details to [email protected] and we will investigate this for you. Regards, Ross. ...

“I have dealt with Felicity J Lord on three occassions: ......”

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May 26,2015
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Linas
By: 'Qbbacos'
May 26,2015
1 people found
this helpful
I have dealt with Felicity J Lord on three occassions: selling my apartment, renting out a temporary accomodation and, most recently, finding a tenant for my buy-to-let property. Whilst those were three separate transactions my overall impression has always been the same - Felicity J ...
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Comment on agent fees
Reasonable - in line with the market.
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By: Customer Relations Manager
May 27, 2015
View all comments (1)
Hi Qbbacos, Thank you for taking the time to leave a review. We are really pleased to hear about your experiences with our Surrey Quays branch and the service you received from the team. We hope to see you again in the future! All the best, Melanie Smith Customer Relations Manager ...

“We asked the FJ Lord to to let out our ......”

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Aug 15,2013
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By: 'z'
Aug 15,2013
0 people found
this helpful
We asked the FJ Lord to to let out our property for the second time. As usual, the egents are very helpful and effecient in finding the potential tenants. We only hope that the after-let service will be good as well....
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“Overall I have been extremely impressed with the service of ......”

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Aug 03,2013
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David
By: 'RotherhitheStreet'
Aug 03,2013
0 people found
this helpful
Overall I have been extremely impressed with the service of David and his team in the letting of my flat. They let out the property within a week of being contacted and the service over the year since then has been very good. They ironed ...
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“The agent is very good at quickly letting properties compared ......”

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Jul 29,2013
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By: 'Landlord'
Jul 29,2013
0 people found
this helpful
The agent is very good at quickly letting properties compared with the completion. the staff are very well presented and polite and seem to work the hours that need to be worked to let proprieties. they have let several of my properties in a row ...
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“The renewal of the lease was dealt with very efficiently ......”

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Jul 28,2013
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Gosha
By: 'Dilip'
Jul 28,2013
0 people found
this helpful
The renewal of the lease was dealt with very efficiently by Gosha throughout the process and she is a pleasure to work with on related tenancy matters which arise from time to time. Overall no negative concerns about the agents after one year of the ...
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“Excellent service received from the Lettings Team at the FJ ......”

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Mar 11,2013
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David
By: 'Steve'
Mar 11,2013
2 people found
this helpful
Excellent service received from the Lettings Team at the FJ Lord Surrey Quays branch. The Lettings Manager, David, delivered as promised and found us a tenant within two weeks. David is polite, very knowledgeable of the property market in SE London and kept me up-to-date ...
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“My wife and I have just let our home out ......”

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Feb 10,2013
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David
By: 'Han'
Feb 10,2013
1 people found
this helpful
My wife and I have just let our home out for second time with Felicity J Lord and as usual the experience has been a simple one. The staff are helpful and I can get manager David on his mobile any time. There's a few ...
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“Not merely the worst letting agent, but in many respects ......”

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Feb 07,2013
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By: 'chrisworth'
Feb 07,2013
2 people found
this helpful
Not merely the worst letting agent, but in many respects the worst company (of any kind) I've ever dealt with. Renting out my property for a short tenancy was a litany of mistakes, omissions, and sheer incompetence on a level that was truly startling. There's ...
read full review
What agent could do to change your mind?
Nothing whatsoever would ever induce me to do any business with this cloud-cuckoo company.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Felicity J Lord, London SE16 7LL



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