50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Nov 21,2021
Nov 21,2021
0
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this helpful
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I wanted to buy a property in Rainham. I viewed the property and put an offer. only to be told that the vendor liked another couple, so they have accepted a lower offer. fair enough. Two weeks later, I saw the same property, still being advertised online. I asked them if it is available. I was told yes and they asked me if I would like to view it. I said, I will put an offer. I was transferred to James, who told me what the vendor is expecting, I matched my offer to what the vendor was looking for. after a while, James phones me back to tell me that the offer has been accepted. I arranged/paid a solicitor the next day and my mortgage application was submitted within 4 days. I asked them to take the property off the market or mark it as SOLD STC. but I was told that they cannot do that until the survey has been carried out.
Everything was going very smooth, until Terri got involved (the lady who told me earlier that the vendor liked another couple and she would call me if anything would change).
Terri phoned me one week after the offer was accepted, and told me that they have received another offer, which is just 5k more, and asked me i I would like to match it. I don't like to be blackmailed, so I asked her, whats the guarantee that she would not receive another offer. and I will be forced to match again. I also told her that I have paid my solicitor and my mortgage application has also been submitted. she was not bothered about it. So I said to her that she can take the other offer.
I then noticed that, as soon as I told her that. the property was taken off the market. I knew something fishy was going on. I tried to speak with James, but this lady (Terri) would never transfer me to him.
After one week, I phoned again and spoke with Terri. I offered her 5k more than what the other person offered. I wanted to see whats her response is going to be. as expected, she said that it is too late now, as the other party has already arranged a solicitor and they are arranging their mortgage. I told her, I was in better position, as I had already applied for my mortgage. she, very halfheartedly said, she will put my offer forward. She didn't answer my phone for next 3 days.
I knew what the outcome was going to be, but I wanted to see what excuse she comes up with. she finally answered my phone and told me that because the other buyer had started the paperwork, the vendor has decided to stick with them. I asked her, that I had done the paperwork too, so why did they do what they did. her response was, the vendor liked them. I still don't understand how come the vendor always met the other couple and I didn't even know their name.
the conclusion is, I don't think it was the vendor who caused this. it was reading property services. I won't say it was because of my identity, but I won't rule it out either. Terri's role has been very fishy.
Everything was going very smooth, until Terri got involved (the lady who told me earlier that the vendor liked another couple and she would call me if anything would change).
Terri phoned me one week after the offer was accepted, and told me that they have received another offer, which is just 5k more, and asked me i I would like to match it. I don't like to be blackmailed, so I asked her, whats the guarantee that she would not receive another offer. and I will be forced to match again. I also told her that I have paid my solicitor and my mortgage application has also been submitted. she was not bothered about it. So I said to her that she can take the other offer.
I then noticed that, as soon as I told her that. the property was taken off the market. I knew something fishy was going on. I tried to speak with James, but this lady (Terri) would never transfer me to him.
After one week, I phoned again and spoke with Terri. I offered her 5k more than what the other person offered. I wanted to see whats her response is going to be. as expected, she said that it is too late now, as the other party has already arranged a solicitor and they are arranging their mortgage. I told her, I was in better position, as I had already applied for my mortgage. she, very halfheartedly said, she will put my offer forward. She didn't answer my phone for next 3 days.
I knew what the outcome was going to be, but I wanted to see what excuse she comes up with. she finally answered my phone and told me that because the other buyer had started the paperwork, the vendor has decided to stick with them. I asked her, that I had done the paperwork too, so why did they do what they did. her response was, the vendor liked them. I still don't understand how come the vendor always met the other couple and I didn't even know their name.
the conclusion is, I don't think it was the vendor who caused this. it was reading property services. I won't say it was because of my identity, but I won't rule it out either. Terri's role has been very fishy.
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Opening Hours
Address
Readings Property Services
12 Elm Parade Elm Park Avenue
Elm Park,Hornchurch
Greater London
RM12 4RH
01708 437 766
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £225,000 | £225,000 |
| Lettings | 100% | 99% | £1,000 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 21,2021
Nov 21,2021
0
people found
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I wanted to buy a property in Rainham. I viewed the property and put an offer. only to be told that the vendor liked another couple, so they have accepted a lower offer. fair enough. Two weeks later, I saw the same property, still being ...
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Dec 04,2020
Dec 04,2020
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Readings property services Elm Park Was Such a good experience would highly recommend.
The lady Elizabeth Was very professional with a very friendly approach and was always there when I needed. So happy with the service....
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Nov 12,2016
Nov 12,2016
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I always use this agent to rent my properties, had one bad tenant and they had put guaranteed rent policy in place so didn't need to worry. They even represented me in court with no charge, wouldn't use anyone else....
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Comment on agent fees
Never had a problem with this agents fee's, good value for money with the rent guarantee.
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Oct 26,2016
Oct 26,2016
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Could not have asked for better service from Readings.
My Flat was sold within a few weeks and everything has been done so professionally.
Terri and James at Readings both offered me great advice and nothing was too much for them. I cant thank them ...
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Comment on agent fees
Agents fees where very reasonable.
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Mar 31,2012
Mar 31,2012
14
people found
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I have had my property let with this agent for the last 14 months, and have had problem after problem all caused by this agent. Eg:
1. Management fee paid evey month, yet not once have they checked the property as stated in their toc.
2. When problems ...
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What agent could do to change your mind?
After several complaints, nothing has changed and all promises to rectify multiple situations have not even been attempted to be fulfilled, in fact, only this week they have yet again failed to live up to their promises and have again let me down. Short of a complete overhaul of staff, replacing them with people who a. Know what they are doing, and b.care about it, I feel that this company is doomed to the rouge tradersAttached Filesnbsp;
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Apr 12, 2018
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I've just got my house back -thank goodness- and have had exactly the same experience as you. In fact I could have written the review you posted. I am so angry at how My house and myself have been treated by Readings that I think they need to be reported or held to account in some way. I was just wondering if you found an ombudsman or anything to report them to? ...
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