82% lettings valuation accuracy
87% lettings fee satisfaction
Mar 14,2010
Mar 14,2010
1
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Incompetent. Arrogant. Rude. Unhelpful, Talk the talk and rarely walk the walk. Lots of promises that never materialise. Terrible communication skills (as in if they don't think it's worth bothering to call you back they don't).
I handed over the management of my house to them and ever since I have had to deal with my property on a constant basis. The first two months management fees were refunded on the basis they did a terrible job (in that I had to chase EVERYTHING and there were mistakes left right and centre).
Now where shall I start. The contracts were meant to be swopped over so both copies signed by each party (tennant and landlord). They weren't. Myself and my tennent have chased but apparently, even though saying in one sentence they both needed to be signed by both parties, the sentance ended with "it will be fine. You don't both need to sign one contract!". Confusing. Six months down the line, having requested every months since a new copy of the contract so that I (as landlady) could sign and then personally go to my tennants to get them to sign it, has only just materialised. After a final disgruntled telephone call to the estate agents and having the phone put down on me. Neither current contract has been witnessed (which I have proof off as I have the non-witnessed contract) and that is apparently my fault even though one of their staff assures me she personally checks every contract that comes back into the office. I would add that I signed my contract in her office in front of her staff and none of them said they needed to sign and witness it and therefore didn't. I am paying them to inform me of all these legalities as I have never let my property before and it was in the middle of a very traumatic time so I was hoping that simple things such as a wtiness to a contract, would be picked up by the professionals. Not the case.
Monies have been floating around the ether and who knows what has been taken. Lots of amounts appear on the statement but none make initial sense. When you call Sequence who deal with them, their staff can tell you the amount on the statement but have no idea of why. And so it goes on.
And finally (I think), my tennant hasn't paid his rent on time for three months (I have been out of the country hence the requirement for management) as he cancelled his standing order. Noone at the estate agency felt it necessary to inform me of the delay as apparently the possibility of me then going into arrears on my mortgage due to late payment isn't of the foggiest bit of interest to them. I found this nugget of info out from them after calling to see why, for the 6 month in a row, I had received a letter telling me my tennants hadn't paid their rent (the other 5 months I was informed it was because the letter was pre-dated to automatically send out before the tennants rent had gone in. A simple date change only was necessary. Apparently. Mmmm, not actually the case becasue they were aware the tennant wasn't paying his rent and it was necessary to chase. Why tell me though,...I'm only the landlady!).
Lots of one person telling you one thing and another person telling you something different. It all comes shrouded in that ever so convincing sales patter though that makes them sound like they know what they are talking about. They don't. Avoid at all costs. Unless you want to pay for a service that you don't get.
I handed over the management of my house to them and ever since I have had to deal with my property on a constant basis. The first two months management fees were refunded on the basis they did a terrible job (in that I had to chase EVERYTHING and there were mistakes left right and centre).
Now where shall I start. The contracts were meant to be swopped over so both copies signed by each party (tennant and landlord). They weren't. Myself and my tennent have chased but apparently, even though saying in one sentence they both needed to be signed by both parties, the sentance ended with "it will be fine. You don't both need to sign one contract!". Confusing. Six months down the line, having requested every months since a new copy of the contract so that I (as landlady) could sign and then personally go to my tennants to get them to sign it, has only just materialised. After a final disgruntled telephone call to the estate agents and having the phone put down on me. Neither current contract has been witnessed (which I have proof off as I have the non-witnessed contract) and that is apparently my fault even though one of their staff assures me she personally checks every contract that comes back into the office. I would add that I signed my contract in her office in front of her staff and none of them said they needed to sign and witness it and therefore didn't. I am paying them to inform me of all these legalities as I have never let my property before and it was in the middle of a very traumatic time so I was hoping that simple things such as a wtiness to a contract, would be picked up by the professionals. Not the case.
Monies have been floating around the ether and who knows what has been taken. Lots of amounts appear on the statement but none make initial sense. When you call Sequence who deal with them, their staff can tell you the amount on the statement but have no idea of why. And so it goes on.
And finally (I think), my tennant hasn't paid his rent on time for three months (I have been out of the country hence the requirement for management) as he cancelled his standing order. Noone at the estate agency felt it necessary to inform me of the delay as apparently the possibility of me then going into arrears on my mortgage due to late payment isn't of the foggiest bit of interest to them. I found this nugget of info out from them after calling to see why, for the 6 month in a row, I had received a letter telling me my tennants hadn't paid their rent (the other 5 months I was informed it was because the letter was pre-dated to automatically send out before the tennants rent had gone in. A simple date change only was necessary. Apparently. Mmmm, not actually the case becasue they were aware the tennant wasn't paying his rent and it was necessary to chase. Why tell me though,...I'm only the landlady!).
Lots of one person telling you one thing and another person telling you something different. It all comes shrouded in that ever so convincing sales patter though that makes them sound like they know what they are talking about. They don't. Avoid at all costs. Unless you want to pay for a service that you don't get.
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16th Jan 2020
reviewed by 'Hannah'
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reviewed by 'Wet'
19th Aug 2017
reviewed by 'Tee'
16th Jul 2015
reviewed by 'Rimmer'
2nd Jul 2015
reviewed by 'Anon'
Opening Hours
Address
Barnard Marcus
45 Turnham Green Terrace
Chiswick,London
Greater London
W4 1RG
0208 994 5432
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 82% | 87% | £560 | £4,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 26 | 1 | 19 | 0 | 0 | 0 | 0 | 1 | 3 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 16,2020
Jan 16,2020
0
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Buying a flat in Acton.
Started the process for a new build in October and told we would be in before Christmas. It is now mid January and we still have not exchanged or recieved completion date.
They lied and said they couldnt complete before ...
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Apr 27,2018
Apr 27,2018
1
people found
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this helpful
In 5 days I have been twice let down by Klaudia. We scheduled a viewing for 18:30 on Wednesday only for her not to show up (I was half an hour early to view the wider area and waited until 19:00 for her to arrive). She then claimed ...
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Comment on agent fees
No Idea about the fees, will not under any circumstances be using Barnard Marcus if this is how they treat their customers.
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Jun 21, 2018
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Ahhh Klaudia!
Yes exactly the same experience with her. Was left out in the cold & had organised with family to come and view property on the weekend, so 3 of us all let down. Her remedy was at least to show me the flat during a week day that I had to take off work - and luckily she managed to make it to that appointment.
Of course it does not end there...
Eventually after batting back and forth between her other colleagues I was told that she had been taken "ill" and was unable to be pr ...
Nov 21,2017
Nov 21,2017
0
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this helpful
Glen Ragrag, a mortgage professional broker, was very knowledgeable, personable and friendly. He took great care to listen to me needs and went on to provide various options which were best for me not only for my remortgage but for other financial products. He was ...
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Comment on agent fees
The agent fees were clearly set out and explained. The company gave good value for money for these fees.
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Aug 19,2017
Aug 19,2017
4
people found
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this helpful
We have used Bernard Marcus to rent our flat for years. When Laura worked at the branch everything went smoothly and it was a professionl service throughout. However, Laura has recently left
and an agent called Denim took over dealings with our flat. I can ...
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Jul 16,2015
Jul 16,2015
0
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Laura and Becky were very helpful. We ended up letting a home that was not yet available, but suited our dates perfectly. Both were accommodating and supportive in guiding us through the process as we arrived from overseas....
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Jul 02,2015
Jul 02,2015
0
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I have been very happy with my dealings with the local agents at Barnard Marcus. They have always been available to answer my questions and clarify any doubts. They are good at communicating and responding rapidly to any situations that need resolving. They have always ...
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Comment on agent fees
I consider most agents fees too high!
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Jun 03,2015
Jun 03,2015
0
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I'm a landlady who has found Laura and her team to be exemplary. Put simply, they are very well trained, punctilious professionals and very pleasant to deal with at all times. This was an especial relief for me as the former household name estate agents ...
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May 15,2015
May 15,2015
0
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Excellent service! I have used Barnard Marcus several times to find Tenants for my properties and find Laura & Minty professional, hard working and friendly.
I would recommend them to anybody looking to let out their home and trust them completely.
Service with a smile :)...
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Comment on agent fees
Very fair.
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Apr 15,2015
Apr 15,2015
0
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I have used BM to find tenants for 10 years and they have always found one very quickly so only a very short void. The tenants have been professional couples and I have been very happy with them. I recently changed to managed and they have ...
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Mar 26,2015
Mar 26,2015
0
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Very helpful, informative and smart bunch. Specially Minty and Laura were able to squash out any concerns and help as tenants over the finish line with all the procedures and paperwork....
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Mar 20,2015
Mar 20,2015
0
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Having just arrived in London from overseas to start a new job, finding a flat to rent was a high priority - after deciding on the area I wanted to live I reviewed properties on Rightmove and popped into the Barnard Marcus office on Turnham ...
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Mar 18,2015
Mar 18,2015
0
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I am very pleased with the services provided by Barnard Marcus during my search for a property to let in London. They have been able to identify exactly the type of property I was looking for, and succeeded in securing the flat I wanted to ...
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Mar 03,2015
Mar 03,2015
0
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The 2 girls worked hand in hand to get me the right tenant, which they did, keeping me in touch with the ongoing situation. They put in a lot of work to make sure they received the correct refs. and then followed thru to make sure ...
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Comment on agent fees
A little too high considering the rents being achieved
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Feb 10,2015
Feb 10,2015
1
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On every level, my experience with Barnard Marcus was professional, friendly and helpful. Minty especially was so thoughtful and I can't thank her enough for spotting the property I letted and informing me of its availability before it went on the market. If you get ...
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Feb 05,2015
Feb 05,2015
1
people found
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this helpful
I had let my property with Barnard Marcus in the past and came back to them again when my tenants handed in their notice early December. Laura was honest and realistic about getting a serious offer that near to Xmas, but nevertheless they did several ...
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Dec 09,2014
Dec 09,2014
2
people found
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this helpful
I have let out properties on 5 occasions with Laura Purvor of the Turnham Green branch and in every case the service she has given me has been exceptional. Right from my very first meeting with her she was responsive, pro-active and efficient. She is very ...
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Nov 11,2014
Nov 11,2014
2
people found
this helpful
this helpful
Suitable tenants found extremely quickly. Paperwork and logistics dealt with efficiently. Very pleasant and approachable people to deal with. Entire process relatively painless!...
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Oct 10,2014
Oct 10,2014
1
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Becky was incredibly helpful in our house search. She wasn't at all pushy and we felt like we were being treated with courtesy and honesty. Since moving in, she has also helped us out with some problems that have arisen with our landlord and has ...
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Sep 22,2014
Sep 22,2014
2
people found
this helpful
this helpful
Dominic did a great job securing our new flat under slightly unusual circumstances. He kept in regular contact during a stressful week. Our only complaint would be to address the problems with the Tenant Letting Check service, which is outdated, inflexible, slow and in need ...
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Sep 18,2014
Sep 18,2014
2
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Dominic was very professional in his dealing with me. He was efficient and the whole transaction was done within a week. He kept his promises and ensured that I was updated all the way.
He attitude was second to none. In fact I was very ...
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Comment on agent fees
Was very cheap compare to my previous dealing with another agent.
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Sep 19, 2014
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Thank you Bernard for your kind words, and Dom and I very much hope you are enjoying your new home.
Please note all, that Dominic did not provide this review himself, there has been a genuine mistake somewhere that I am trying to rectify!
Laura Purvor, Lettings Manager, Barnard Marcus ...
Sep 08,2014
Sep 08,2014
1
people found
this helpful
this helpful
The staff at Barnard Marcus responded quickly to a request to view a property that had recently been released back onto the market and were able to execute the viewing in a short time.
The subsequent contract required a bit of work to satisfy both ...
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Aug 22,2014
Aug 22,2014
0
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Laura, Minty and the team were successful in finding an excellent tenant for us. Throughout the process they were prompt, efficient and kept us well informed. We would thoroughly recommend them to any landlord seeking a letting agent....
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Jul 10,2014
Jul 10,2014
1
people found
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this helpful
Laura and Minty have always been efficient, helpful, clear and precise in explaining and handling all kinds of problems and issues. If they did not have the answer straightaway, they always enquire and then ring back with a solution. So all in all I have ...
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Jun 21,2014
Jun 21,2014
0
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This was our second experience with Barnard Marcus - Turnham Green Branch, the very reason we went to them for 2nd time was we were satisfied with them when we did our 1st home search in London couple of years back. Araminta (Minty) was our ...
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Jun 19,2014
Jun 19,2014
1
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Arminta ( Minty) Hanbury was both efficient and constructive in her efforts to let the above property. When the first potential tenants, at the last moment , informed us that their plans had changed and were unable to come to the U.K. she was more upset ...
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Jun 01,2014
Jun 01,2014
0
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I was extremely satisfied with the quality of service received by Barnard Marcus. The staff went above and beyond to make things easy for us to find a new tenant and sort out the logistics of the contract and move. We are not based in ...
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May 30,2014
May 30,2014
0
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A tenant has recently moved into our brand new property. We have been impressed by the efforts made to market our property. The photographs showed every room to its best advantage, and the description was accurate but worded very eloquently . They were so efficient that ...
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May 29,2014
May 29,2014
0
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I have dealt with the team leader, Laura Purvor and two of her team members, Becky and Minty. They were all very pleasant, polite and motivated to find tenants for our 3 properties. The tenants have also commented to me on the quality of service received ...
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May 28,2014
May 28,2014
0
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Fantastic service from lovely, professional and experienced staff who fully understand the lettings process and give full confidence that they are managing my property let, well. They took time to explain the lettings process and packages, and make it clear no request is too much ...
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May 22,2014
May 22,2014
0
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Minty and Laura were efficient in their dealings with us. They kept us informed with any updates regarding the property and major developments i.e. deposit, references.
They are both friendly and knowledgeable and made the process of moving smooth and stress free....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Never use them, they don't have enough clients to view your property.