The UK's Largest Customer Review Website for the Property Industry
London, SE13
2.8/5, 28 Reviews
54% Recommended
75% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
60% letting fee satisfaction
No description for branch.
"Our experience of Acorn has..."
Share On : 
1 Star Review
By : 'Olivia'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SE13
Feb 4, 2013
People found this helpful2
Our experience of Acorn has been absolutely terrible from the beginning. It started with turning up at the property twice for viewings and the tenant wasn't expecting us (Acorn had confused the the day in the text message the first time). Acorn would "lose" documents that we emailed over, claiming they never received them. Generally no acknowledgement of emails, I had to request that the acknowledge my emails. Communication was terrible. On day of moving in there was no Gas Certificate so instead of moving in at midday it was gone 6pm before we collected the keys. Acorn delayed time with no explanation as to why until 10am of day of moving in. The reason there was no gas certificate was because Acorn had been told by Landlady she didn't want to proceed with the letting as she was so disappointed with the service they provided. Acorn however did not tell us this and took our money, when our landlady found out, 1 week before Christmas, she decided to go ahead with the letting so that we would not be homeless over Christmas. What is an admin fee if not to pay to ensure all things like gas certificates are in place? I lost a days holiday because of the sloppiness of Acorn, my partner took a days unpaid leave, completely unacceptable on their side. We've just been told that they miscalculated VAT on our checking out fee so we now owe them more money. They didn't do an inventory when we moved in or check how clean the property was (it was really very dirty) yet as a letting agent apparently they come round to check that we are keeping the property in a clean manner. Acorn are completely incompetent. If I was renting again I would never go through Acorn, I would recommend that anyone renting avoid Acorn like the plague.
Was this helpful?:
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Caroline Godfrey
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £479,995 | £479,995 |
| Lettings | 0% | 60% | £925 | £1,400 |
Areas covered
- SE13
Address
Acorn Group Estate Agents
153 High Street, London, Greater London
SE13 6AA
020 8852 4455
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Acorn Group Estate Agents Branches (View All 31)
I really had a bad experience ...
Share On :
1 Star Review
By : 'Sammy'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE13
Dec 4, 2023
People found this helpful0
I really had a bad experience and regret rent from acorn I will never recommend acorn to even my pet in terms issue of maintenance they don't care and lack of empathy about people living in there property all they care is money if you have issues in the house and you complain they won't ... Read Full Review
Comments (0)
Was this helpful?:
Sammy said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 4th Dec 2023
I really had a bad experience and regret rent from acorn I will never recommend acorn to even my pet in terms issue of maintenance they don't care and lack of empathy about people living in there property all they care is money if you have issues in the house and you complain they won't turn up my family once a victim which my 4&2 years kids and wife they got sick everytime which affects there mental health I had to move them out of the house to my sis house to save my family lifes I wish to post all the pictures and videos here for people to see as an evidence my rate is -5 ❌❌❌❌❌
The UK's Largest Customer Review Website for the Property Industry
Very helpful throughout a ...
Share On :
5 Star Review
By : 'Caroline'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE13
Mar 10, 2020
People found this helpful0
Very helpful throughout a stressful sale process. Continually chased our buyer to try and speed things up and kept us... Read Full Review
Comments (0)Was this helpful?:
Caroline Godfrey said about Acorn Group Estate Agents
Services : Sales( As a Vendor )Date: 10th Mar 2020
Very helpful throughout a stressful sale process. Continually chased our buyer to try and speed things up and kept us informed.
The UK's Largest Customer Review Website for the Property Industry
I just moved into my rented ...
Share On :
5 Star Review
Mantas
Katrina
By : 'Claudenise'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : SE13
Oct 28, 2019
People found this helpful1
I just moved into my rented place and Acorn Team has been a real support. I would like to thank you Mantas and Katrina for your brilliant... Read Full Review
Comments (0)I just moved into my rented place and Acorn Team has been a real support.
Was this helpful?:
Claudenise said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 28th Oct 2019
I just moved into my rented place and Acorn Team has been a real support.
I would like to thank you Mantas and Katrina for your brilliant support
The UK's Largest Customer Review Website for the Property Industry
Jack worked extremely hard to ...
Share On :
5 Star Review
Jack
Ros
By : 'Sarah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE6
Nov 26, 2017
People found this helpful0
Jack worked extremely hard to complete this very complicated sale. He was very hands on being able to communicate with the solicitors involved which also included a lease extension. He kept me frequently updated, sometimes on a daily basis. It was due to him that the sale actually happened after a ... Read Full Review
Comments (0)Jack worked extremely hard to complete this very complicated sale. He was very hands on being able to communicate with the solicitors involved which also included a lease extension. He kept me frequently updated, sometimes on a daily basis.
Was this helpful?:
Sarah Maher said about Acorn Group Estate Agents
Services : Sales( As a Vendor )Date: 26th Nov 2017
Jack worked extremely hard to complete this very complicated sale. He was very hands on being able to communicate with the solicitors involved which also included a lease extension. He kept me frequently updated, sometimes on a daily basis.
It was due to him that the sale actually happened after a long, hard negotiations.
Many thanks
The UK's Largest Customer Review Website for the Property Industry
I've been letting via Acorn ...
Share On :
3 Star Review
Thina
By : 'Tenant'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SE8
Feb 24, 2017
People found this helpful0
I've been letting via Acorn since 2012 and my experience with them so far has been good. I moved into a newly built property and when my oven exploded (manufacturer error) it was fixed within 3 days. They do regular inspections of the flat and when I've had issues with repairs needed etc they've... Read Full Review
Comments on Agent Fees
See above about the comment on annual contract renewal.
Comments (0)I've been letting via Acorn since 2012 and my experience with them so far has been good. I moved into a newly built property and when my oven exploded (manufacturer error) it was fixed within 3 days. They do regular inspections of the flat and when I've had issues with repairs needed etc they've been responsive via email and phone, even if it sometimes takes time to get the repairs done as they have to seek the landlords approval. The deposit was reasonable and it was easy to agree a moving in date, collect the keys etc.
Was this helpful?:
Tenant said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 24th Feb 2017
I've been letting via Acorn since 2012 and my experience with them so far has been good. I moved into a newly built property and when my oven exploded (manufacturer error) it was fixed within 3 days. They do regular inspections of the flat and when I've had issues with repairs needed etc they've been responsive via email and phone, even if it sometimes takes time to get the repairs done as they have to seek the landlords approval. The deposit was reasonable and it was easy to agree a moving in date, collect the keys etc.
The only thing I don't like is their ridiculous fees to renew a contract (last time it was �120) and as it's done annually it's a complete rip off. I've also had rent increases every year, which I understand isn't the norm, as other friends who are letting through other agencies have had flat rents for years. All things considered, I'm still happy with the service provided by the property management team.
The UK's Largest Customer Review Website for the Property Industry
Terrible experience. The ...
Share On :
1 Star Review
By : 'SK48'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SE13
Jul 28, 2016
People found this helpful1
Terrible experience. The agents are unreliable, rude and provide you with misleading information. They also bombard you with emails and text messages without any option to opt out! Stay away from this... Read Full Review
Comments (0)Was this helpful?:
SK48 said about Acorn Group Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 28th Jul 2016
Terrible experience. The agents are unreliable, rude and provide you with misleading information. They also bombard you with emails and text messages without any option to opt out! Stay away from this agency.
The UK's Largest Customer Review Website for the Property Industry
I've been using estate agents ...
Share On :
1 Star Review
Katie
Tony
By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : SE15
Dec 15, 2014
People found this helpful2
I've been using estate agents for over 10 years in London and have never been served such poor service. They forced us to pay a cleaning fee because we had a cat and then charged us more for cleaning because we had a cat at the end of the tendency. The clean cost £180 and it was of very poor... Read Full Review
What agent could do to change your mind?
See above
Comments on Agent Fees
Clean was to expensive for the poor quality
Comments (0)I've been using estate agents for over 10 years in London and have never been served such poor service. They forced us to pay a cleaning fee because we had a cat and then charged us more for cleaning because we had a cat at the end of the tendency. The clean cost £180 and it was of very poor quality. The windows weren't even cleaned. The property management company thought the clean was so shoddy they reccommeded us to ask Acorn for a part refund. Of course, Acorn didn't want to know and denied doing an unsatisfactory clean and providing unsatisfactory customer service through broken promises.
Was this helpful?:
Unhappy tenant said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 15th Dec 2014
I've been using estate agents for over 10 years in London and have never been served such poor service. They forced us to pay a cleaning fee because we had a cat and then charged us more for cleaning because we had a cat at the end of the tendency. The clean cost £180 and it was of very poor quality. The windows weren't even cleaned. The property management company thought the clean was so shoddy they reccommeded us to ask Acorn for a part refund. Of course, Acorn didn't want to know and denied doing an unsatisfactory clean and providing unsatisfactory customer service through broken promises.
Please, please please DO NOT USE ACORN. They'll pretend to be helpful at first and then their poor customer service will come out. And certainly don't agree to pay the £180(!) for their 'professional clean'
Awful service and so much extra stress!
The UK's Largest Customer Review Website for the Property Industry
I could not be happier with ...
Share On :
5 Star Review
Jack
Oliver
By : 'Ashley'
Services : Sales( As a Vendor )
Sold price : £479995
Would you recommend ? : Yes
Postcode : SE13
Dec 8, 2014
People found this helpful0
I could not be happier with the way my sale was handled by Acorn. Initially I had 4 valuations of similar values but found Acorn to be most professional and enthusiastic to market my property. I was not dissapointed as all promises were delivered including a sale at the asking price. Even when Jack ... Read Full Review
Comments (0)Was this helpful?:
Ashley said about Acorn Group Estate Agents
Services : Sales( As a Vendor )Date: 8th Dec 2014
I could not be happier with the way my sale was handled by Acorn. Initially I had 4 valuations of similar values but found Acorn to be most professional and enthusiastic to market my property. I was not dissapointed as all promises were delivered including a sale at the asking price. Even when Jack was out of the office, Oliver & Tony in the sales team always knew what was going on and were keen to help. Well worth a recommendation!
The UK's Largest Customer Review Website for the Property Industry
I put my property up for sale ...
Share On :
1 Star Review
Jack
By : 'Never'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE13
Sep 10, 2014
People found this helpful3
I put my property up for sale with Acorn Lewisham which turned out to be a nightmare. First all though I wasn't keen, they persuaded me to have an open day which no customers turned up to. (even though they promised me there would be at least twenty people for the viewing). Complete waste of time! ... Read Full Review
What agent could do to change your mind?
Acted more professional. I think the sales rep needs more training especially in communication.
Comments (0)I put my property up for sale with Acorn Lewisham which turned out to be a nightmare.
Was this helpful?:
Never Acorn Again said about Acorn Group Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 10th Sep 2014
I put my property up for sale with Acorn Lewisham which turned out to be a nightmare.
First all though I wasn't keen, they persuaded me to have an open day which no customers turned up to. (even though they promised me there would be at least twenty people for the viewing). Complete waste of time! The excuse was no one turned up because it was a sunny day!!
Secondly after accepting a verbal offer on my property I was kept waiting for the offer in writing nor was given any of the buyers details. I had to keep ringing and emailing Jack who kept fobbing me off with excuses until finally after three weeks he admitted the so called buyer hadn't supplied them with any details.
At this point I said I want my keys back and barely got an apology. Poor communication skills.
My advice to anyone thinking of putting their property on the market is to avoid Acorn Lewisham like the plague! Yes they will give you glossy brochures and tell you how they will sell your property in no time but from my experience they acted like a bunch of amateurs. I had to constantly chase them up as they didn't have a clue what was going on.
The UK's Largest Customer Review Website for the Property Industry
Very frustrating experience ...
Share On :
1 Star Review
By : 'TJ'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DA17
Dec 1, 2013
People found this helpful0
Very frustrating experience dealing with Acorn. The property was not cleaned as promised, and as it had been empty for a while, things had started to go mouldy. The only reason I didn't have to move into a mouldy flat was the flexibility and efficiency of the cleaning company in agreeing to come... Read Full Review
What agent could do to change your mind?
I recognise that problems arise sometimes - when issues arose, Acorn could have acted to resolve them quickly. This did happen with an issue on move-in day with the boiler - but only due to the efficiency of the maintenance company. I don\'t feel Acorn themselves have put any real effort into rectifying any of the problems that they have created.
Comments (0)Very frustrating experience dealing with Acorn. The property was not cleaned as promised, and as it had been empty for a while, things had started to go mouldy. The only reason I didn't have to move into a mouldy flat was the flexibility and efficiency of the cleaning company in agreeing to come round at very short notice - following a conversation with me, I might add; Acorn did not achieve this themselves.
Was this helpful?:
TJ said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 1st Dec 2013
Very frustrating experience dealing with Acorn. The property was not cleaned as promised, and as it had been empty for a while, things had started to go mouldy. The only reason I didn't have to move into a mouldy flat was the flexibility and efficiency of the cleaning company in agreeing to come round at very short notice - following a conversation with me, I might add; Acorn did not achieve this themselves.
I wasn't given a full set of keys, or codes for the building, in fact three weeks later I still don't have everything. Lacking a key for the letterbox in the lobby means I haven't been able to access any of my post. I also haven't been able to take meter readings, as they are in the locked basement - I wasn't given any information on this by the way, the only reason I know that's where the meters are is because of some paperwork the previous tennant left.
The Property Manager is extremely hard to get hold of and very rarely replies to emails. However, I haven't listed her name as I actually don't think it's down to her personally - it seems to me that Acorn need to look at either their staffing levels, or their processes (probably both). The things that were missing were basic, routine fundamentals: there should be a process in place to check that cleaning has been done before the start of the tenancy, that a full set of keys is available etc. There doesn't seem to be any attempt to assure these things. I also have had nothing in the way of an apology for the extra stress when moving (moving house is already stressful enough!) or delay in receiving keys.
Acorn should also realise that many tenants may go on to become future landlords, or have property to sell - after this experience I won't ever be using them in either capacity; they have lost a future customer.
The UK's Largest Customer Review Website for the Property Industry
Horrible and stressful ...
Share On :
1 Star Review
By : 'Acron'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE8
Oct 31, 2013
People found this helpful1
Horrible and stressful experience, even if you like the property please do not rent through acron. the property was for £1000 for unfinished I offer £1050 to give me fully furnished flat in May 2012. Firstly, the Admin work was not completed by the move in date. hence I was not given keys on the... Read Full Review
Comments (0)Horrible and stressful experience, even if you like the property please do not rent through acron. the property was for £1000 for unfinished I offer £1050 to give me fully furnished flat in May 2012. Firstly, the Admin work was not completed by the move in date. hence I was not given keys on the promised date, I had to live in hostel with 18 months child for 3 days without home cooked food.The day i was asked to collect keys Karl the agent was not receiving my calls and at the end of the day he answered my call by shouting 'I am driving' and hung up. As I had already paid my deposit I popped in there lewisham office to collect keys, Which as usual didn't exist and same with the agent. I was in tears in front of Acorn staff and total helpless. Some how keys were handed on next day.
Was this helpful?:
Acron victim said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 31st Oct 2013
Horrible and stressful experience, even if you like the property please do not rent through acron. the property was for £1000 for unfinished I offer £1050 to give me fully furnished flat in May 2012. Firstly, the Admin work was not completed by the move in date. hence I was not given keys on the promised date, I had to live in hostel with 18 months child for 3 days without home cooked food.The day i was asked to collect keys Karl the agent was not receiving my calls and at the end of the day he answered my call by shouting 'I am driving' and hung up. As I had already paid my deposit I popped in there lewisham office to collect keys, Which as usual didn't exist and same with the agent. I was in tears in front of Acorn staff and total helpless. Some how keys were handed on next day.
Property was not furnished and was full of dust, although it was a brand new property and unused being just beside road side the dust was understood. I lived in the property for 18 month with a bed, bed site, small sofa, kettle, microwave which was provided by them later on. No wardrobe, no dinning table etc.... till day I moved out my bags were unpacked and I was forced to site on floor.
Due to heavy rain in 2012 there were dampness on the wall which when informed was asked to open windows. Recently my 2 year old child was sick with breathing problem health visitors asked me to get out of the property as soon as possible as the moulds and dampness effecting her health.
Now, That I have vacated the property before 2 weeks of my move out date, my 6 weeks deposit + 2 week rent is not stack. They are not ready to release my deposit, asking me to pay for painting, for bulb with never exist, not ready for accepting damped and moulds on walls, they expect me to give them unused cooker etc
On top of it they claim I have not paid full deposit and also comment 'We let you in with less deposit as you were homeless.' In fact, would not even attend you if haven't paid in full.
VERY BAD SERVICE & BAD ACCOUNTING
If you go with acorn you are signing up for stress and sleepless nights
The UK's Largest Customer Review Website for the Property Industry
Renting with corn has been ...
Share On :
1 Star Review
Sarah
By : 'Upset'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DA17
Aug 2, 2013
People found this helpful0
Renting with corn has been the worst experience I have had in London to date!! I loved my flat when I saw it but from the very begining acorn were unreliable. We had to show ourselves around the property and after we had signed and paid the deposit acorn were still letting people view it!! After we ... Read Full Review
Comments (0)Was this helpful?:
Upset and overheated said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 2nd Aug 2013
Renting with corn has been the worst experience I have had in London to date!! I loved my flat when I saw it but from the very begining acorn were unreliable. We had to show ourselves around the property and after we had signed and paid the deposit acorn were still letting people view it!! After we moved in last November there has been nothing but trouble, eg. Every tap breaking, washing machine breaking, bath leaking, shower leaking and more seriously mould and damp through out the property. Each of the problems took weeks of constant phone calls to get sorted. They won't seem to do anything unless you as the tenant are at breaking point. The damp walls have never been sorted and I guess they never will now. Having totally gave up on getting anything fixed our windows broke and we can't get them open, it has been a month in the 30 degree and still nothing has been done. I struggle to see how anyone can let a property where the windows dont open, after a heated conversation with Sarah and her smirking and sighing the entire time nothing has been done. We are expected to take days off work to wait in for maintance that never arrives. The customer service of the property management has been terrible, we are made to feel like we are in the wrong and the inconvience. To anyone looking to let with this company, DON'T!! It has been awful and I can't wait to move!!
The UK's Largest Customer Review Website for the Property Industry
My experience was Acorn was a ...
Share On :
4 Star Review
Kathleen
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE13
Jul 17, 2013
People found this helpful0
My experience was Acorn was a good one which I attribute to the responsiveness of Kathleen Milne in addressing whatever issues arose and doing what I believe was utilizing her best efforts to get directives from landlord and actioning as... Read Full Review
Comments (0)Was this helpful?:
L Hamilton said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 17th Jul 2013
My experience was Acorn was a good one which I attribute to the responsiveness of Kathleen Milne in addressing whatever issues arose and doing what I believe was utilizing her best efforts to get directives from landlord and actioning as required.
The UK's Largest Customer Review Website for the Property Industry
Our experience of Acorn has ...
Share On :
1 Star Review
By : 'Olivia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE13
Feb 4, 2013
People found this helpful2
Our experience of Acorn has been absolutely terrible from the beginning. It started with turning up at the property twice for viewings and the tenant wasn't expecting us (Acorn had confused the the day in the text message the first time). Acorn would "lose" documents that we emailed... Read Full Review
Comments (0)Our experience of Acorn has been absolutely terrible from the beginning. It started with turning up at the property twice for viewings and the tenant wasn't expecting us (Acorn had confused the the day in the text message the first time). Acorn would "lose" documents that we emailed over, claiming they never received them. Generally no acknowledgement of emails, I had to request that the acknowledge my emails. Communication was terrible.
Was this helpful?:
Olivia said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 4th Feb 2013
Our experience of Acorn has been absolutely terrible from the beginning. It started with turning up at the property twice for viewings and the tenant wasn't expecting us (Acorn had confused the the day in the text message the first time). Acorn would "lose" documents that we emailed over, claiming they never received them. Generally no acknowledgement of emails, I had to request that the acknowledge my emails. Communication was terrible.
On day of moving in there was no Gas Certificate so instead of moving in at midday it was gone 6pm before we collected the keys. Acorn delayed time with no explanation as to why until 10am of day of moving in. The reason there was no gas certificate was because Acorn had been told by Landlady she didn't want to proceed with the letting as she was so disappointed with the service they provided. Acorn however did not tell us this and took our money, when our landlady found out, 1 week before Christmas, she decided to go ahead with the letting so that we would not be homeless over Christmas. What is an admin fee if not to pay to ensure all things like gas certificates are in place?
I lost a days holiday because of the sloppiness of Acorn, my partner took a days unpaid leave, completely unacceptable on their side.
We've just been told that they miscalculated VAT on our checking out fee so we now owe them more money. They didn't do an inventory when we moved in or check how clean the property was (it was really very dirty) yet as a letting agent apparently they come round to check that we are keeping the property in a clean manner. Acorn are completely incompetent.
If I was renting again I would never go through Acorn, I would recommend that anyone renting avoid Acorn like the plague.
The UK's Largest Customer Review Website for the Property Industry
I have rented properties via ...
Share On :
2 Star Review
By : 'VERY'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE13
Jan 19, 2013
People found this helpful4
I have rented properties via lettings agents for many years. This is my first time with ACORN, and this has been my WORST experience ever. They have been very inefficient in dealing with a rental application- after promising a fast and efficient service (and happily taking £350 pounds,... Read Full Review
Comments (1)I have rented properties via lettings agents for many years. This is my first time with ACORN, and this has been my WORST experience ever. They have been very inefficient in dealing with a rental application- after promising a fast and efficient service (and happily taking £350 pounds, non-refundable , from me).
Was this helpful?:
VERY UNHAPPY said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 19th Jan 2013
I have rented properties via lettings agents for many years. This is my first time with ACORN, and this has been my WORST experience ever. They have been very inefficient in dealing with a rental application- after promising a fast and efficient service (and happily taking £350 pounds, non-refundable , from me).
I've been told by my handling agent that my application is NOT a priority as they have other tenants they need to move in ( even though we made the offer on the property THREE weeks ago). I complained that while they pushed me to bring forward my moving in date, they have still not confirmed if all references and credit checks have gone through. He said it's perfectly reasonable for me to only be given 4 days notice that my application has gone through before I know if I can or can't move. When I complained that I've NEVER experienced such slow service from other lettings agents (who have always got back to me in 2-3 days to confirm references and credit checks have gone through), he repeatedly explained 'THIS IS HOW WE DO THINGS HERE'.
When I stated that in that case they should make that clear to prospective tenants, he stated, 'WE CAN'T GO THROUGH THAT WITH EACH AND EVERY TENANT'
So, I have to wait until Monday to find out if my application has gone through, and they are telling me that if it does, I have to move in 4 days. He was unconcerned by he fact that ONLY after I receive confirmation can I redirect my bank statements, apply to an energy provider, move my sky, broadband etc. I asked if, given this delay, can I move my moving in date to the one I had originally suggested. He replied this is unlikely as that is the date the landlord wants us to move (although he will ask).
This is a sad turn of events- I had a very positive impression of the lettings agent when he showed us around properties, and I initially thought we were in good hands. However, now it just seems all they are after in the initial deposit- and then you're at their mercy.
My experience with ACORN after the application process commenced has been extremely disappointing. I only hope that their property management team are more responsive and helpful.
The UK's Largest Customer Review Website for the Property Industry
By : ACORN SUCK
Jun 21, 2013Acorn are by far the worst estate agency I have ever had the misfortune to deal with. |As a landlord I would advise both landlords and tenants to avoid having to deal with them at all costs. Their...
I am delighted to inform that ...
Share On :
4 Star Review
Katie
By : 'BF'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Nov 22, 2012
People found this helpful0
I am delighted to inform that after a long disappointing experience with the previous agents managing my property finally the present property manager (Ms Katie McGill) had responded to my inquiries with diligence and pleasantly. To retain clients at Acorn this way of treatment should be encouraged ... Read Full Review
Comments (0)Was this helpful?:
BF said about Acorn Group Estate Agents
Services : Letting( As a Owner )Date: 22nd Nov 2012
I am delighted to inform that after a long disappointing experience with the previous agents managing my property finally the present property manager (Ms Katie McGill) had responded to my inquiries with diligence and pleasantly. To retain clients at Acorn this way of treatment should be encouraged and rewarded. Although it is perhaps too early to assess her performance but I am hoping with your appropriate actions this could be an example to all others.
The UK's Largest Customer Review Website for the Property Industry
We highly recommend Michelle ...
Share On :
5 Star Review
Michelle
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Nov 21, 2012
People found this helpful0
We highly recommend Michelle Palmer for her excellence and dedication in her work. Since Michelle took over the management of our property, we are thrilled with her assistance. Michelle has a polite and happy manner about her and her dedication in getting the job done, is always a pleasure working... Read Full Review
Comments (0)We highly recommend Michelle Palmer for her excellence and dedication in her work. Since Michelle took over the management of our property, we are thrilled with her assistance. Michelle has a polite and happy manner about her and her dedication in getting the job done, is always a pleasure working with her.
Was this helpful?:
Mr & Mrs Thomas said about Acorn Group Estate Agents
Services : Letting( As a Owner )Date: 21st Nov 2012
We highly recommend Michelle Palmer for her excellence and dedication in her work. Since Michelle took over the management of our property, we are thrilled with her assistance. Michelle has a polite and happy manner about her and her dedication in getting the job done, is always a pleasure working with her.
Thank you so much for all your help with all the issues that you had to take over and to deal with!!!!
The UK's Largest Customer Review Website for the Property Industry
I found all the staff ...
Share On :
5 Star Review
kathy
samantha
By : 'JOHN'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Nov 21, 2012
People found this helpful0
I found all the staff helpful, professional and courteous. In particular I was most impressed with the professionalism of Kathy and Samantha. Queries were delt with promptly, problems sorted and if they couldn't take my call when I rang they rang me back at the first... Read Full Review
Comments (0)Was this helpful?:
JOHN McALLISTER said about Acorn Group Estate Agents
Services : Letting( As a Owner )Date: 21st Nov 2012
I found all the staff helpful, professional and courteous. In particular I was most impressed with the professionalism of Kathy and Samantha. Queries were delt with promptly, problems sorted and if they couldn't take my call when I rang they rang me back at the first opportunity.
The UK's Largest Customer Review Website for the Property Industry
We have been dealing with ...
Share On :
1 Star Review
By : 'M.'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Nov 20, 2012
People found this helpful0
We have been dealing with Gemma for some time now as our Property Manager and has found her to be very prompt in comming back with solutions to various our queries, etc. This was very evident during the recent change of tenancy where she handled it very efficiently. We had problems with the old... Read Full Review
Comments (0)We have been dealing with Gemma for some time now as our Property Manager and has found her to be very prompt in comming back with solutions to various our queries, etc. This was very evident during the recent change of tenancy where she handled it very efficiently. We had problems with the old tenant concerning the state of the property & this matter was resolved by her very well.
Was this helpful?:
M. Desilva-Malalgoda said about Acorn Group Estate Agents
Services : Letting( As a Owner )Date: 20th Nov 2012
We have been dealing with Gemma for some time now as our Property Manager and has found her to be very prompt in comming back with solutions to various our queries, etc. This was very evident during the recent change of tenancy where she handled it very efficiently. We had problems with the old tenant concerning the state of the property & this matter was resolved by her very well.
On the whole we are very satisfied with her knowledge of the business and can recommend her without any hesitation.
The UK's Largest Customer Review Website for the Property Industry
I've been in the property ...
Share On :
5 Star Review
Michelle
By : 'Peter'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Nov 19, 2012
People found this helpful0
I've been in the property for a few months now and anything that has needed doing has been dealt with promptly and courteously by Michelle. When the drain was blocked outside and the front garden was being flooded with foul smelling water she got Thames Water round the same day. She has also got ... Read Full Review
Comments (0)I've been in the property for a few months now and anything that has needed doing has been dealt with promptly and courteously by Michelle. When the drain was blocked outside and the front garden was being flooded with foul smelling water she got Thames Water round the same day.
Was this helpful?:
Peter said about Acorn Group Estate Agents
Services : Letting( As a Tenant )Date: 19th Nov 2012
I've been in the property for a few months now and anything that has needed doing has been dealt with promptly and courteously by Michelle. When the drain was blocked outside and the front garden was being flooded with foul smelling water she got Thames Water round the same day.
She has also got back to me whenever there's been an issue and has always been extremely professional, so thanks Michelle!
The UK's Largest Customer Review Website for the Property Industry
1 - 20 of 28 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10/19/2022, 10:37:04 AM by allAgents
