33% lettings valuation accuracy
58% lettings fee satisfaction
Oct 16,2021
Oct 16,2021
1
people found
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We had the worst time whilst renting with Leaders right from the beginning. Before it was made illegal to do so they were sneaking in extra charges all over the place. They never repaired anything when we complained about something going wrong. We lived in a house that was covered in mold. A rat got trapped in our water tank and died once after years of complaining that rats were getting into the wall space and nothing being done about it. We showered in the dead rat water after I had recently had a serious abdominal surgery. I got sepsis and ended up having to have a second surgery due to this. When they came to remove the rat from the tank the water was let out all over the floor and leaked like a waterfall down into our music room, covering our piano and creating even more mold. The windows had holes in for the whole time we lived there and the house was never warm. Even though we complained over and over they still felt it suitable to take money off our deposit when we left. They also refused to accept that we were unable to allow access at the end of our tenancy due to having to self isolate, constantly nagging us to let them come and take photos so they could remarket. They also gave my contact details out to third parties without my permission breaking GDPR rules.
The do not care one iota about tenants. They just care about taking as much money from renters as they possibly can without looking after their properties. They are happy to let people live in poor conditions for outrageous costs. They ended up renting our old house out for £200 more than we were paying for it without doing any of the necessary improvements so some poor sod is now living in a mold infested house with holes in the windows, stains all over the carpets and rats in the wall space.
Stay away from these letting agents.
The do not care one iota about tenants. They just care about taking as much money from renters as they possibly can without looking after their properties. They are happy to let people live in poor conditions for outrageous costs. They ended up renting our old house out for £200 more than we were paying for it without doing any of the necessary improvements so some poor sod is now living in a mold infested house with holes in the windows, stains all over the carpets and rats in the wall space.
Stay away from these letting agents.
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Latest Reviews
2nd Oct 2023
reviewed by 'Eva'
5th Sep 2023
reviewed by 'Maggie'
30th Aug 2023
reviewed by 'Unhappy'
27th May 2023
reviewed by 'Renter'
8th Nov 2022
reviewed by 'Adelle'
29th Sep 2022
reviewed by 'Chris'
Opening Hours
Address
Leaders
14 St. Georges Street
Norwich
Norfolk
NR3 1BA
01603950263
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 33% | 58% | £395 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 14 | 20 | 1 | 0 | 0 | 0 | 0 | 3 |
Areas covered
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Latest Properties
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Oct 02,2023
Oct 02,2023
0
people found
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Me and my partner had an amazing experience with Leaders in Norwich, and could not be happy enough. Our Letting Agent Riley Fox always kept effective and open communication with us; he helped us throughout the whole process and we couldn’t be more grateful.
...
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Sep 05,2023
Sep 05,2023
0
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Leaders gave us excellent reception and exemplary service. Daniel Copsey kept us updated in every step of the process and was very kind to us. We are happy in our new apartment courtesy of Daniel and his colleagues. We recommend leaders
Maggie and family...
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“Don't go there, just don't. You will not get your deposit back unless you pester them to death!...”
Aug 30,2023
Aug 30,2023
1
people found
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Leaders are all smiles whilst they are trying to get you signed up but once you are a tenant and have signed on the dotted line you will get no help. We rented an apartment and Leaders promised that desks would be provided, they even ...
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May 27,2023
May 27,2023
0
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The worst rental experience I have ever had. I've been renting for years and years but have encountered degrees of laziness and complete utter incompetence like at Leaders. It is remarkable how bad they are. It's really bold that they use so many children in ...
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Nov 08,2022
Nov 08,2022
0
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I would like to thank the lady (poppie Bannister) I spoke to on the phone for being so helpful and answering all of my many enquiries, very friendly and outstanding knowledge....
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Sep 29,2022
Sep 29,2022
3
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Incompetent is a complete understatement. I have been renting for more than a little while and I have never had to deal with the idiocy that is leaders. From day one we were chasing up on the phone because no one bothered to call us.
...
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Feb 03,2022
Feb 03,2022
1
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Utterly useless company to deal with. Avoid them at all costs. I assure you that your “dream home” won’t be found by the Leaders Norwich lettings team. Below are some of the delights you can expect:
Delays to move in date announced with little ...
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Oct 25,2021
Oct 25,2021
3
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They preyed on my desperation. 1 star is too much. They couldn't sort out my reference checks in time, had to pay for an extra night in a hotel. All because the third party company they use couldn't muster up the ingenuity to make a phone ...
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Oct 23,2021
Oct 23,2021
0
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Despite the review from the previous tenant, we had a very positive experience with Leaders. Jack Carter was exceptionally helpful and our move was managed without any problems. We found Leaders to be friendly, helpful and professional at all times and wouldn't hesitate to use ...
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Oct 20,2021
Oct 20,2021
0
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I have always thought that moving to a new a place was very stressful. On the contrary, the process was quite smooth, thanks to Leaders. The letting agent I have been in contact throughout the entire process, Tom Haskett, was brilliant. He was more than ...
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Oct 16,2021
Oct 16,2021
1
people found
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We had the worst time whilst renting with Leaders right from the beginning. Before it was made illegal to do so they were sneaking in extra charges all over the place. They never repaired anything when we complained about something going wrong. We lived in ...
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Aug 17,2021
Aug 17,2021
1
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Would give no stars if possible a bunch of very young unprofessional kids that couldn't run a bath I really wish I had looked at the reviews before using them to manage my flat I wouldn't trust them to look after my cat...
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Aug 18, 2021
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Couldn’t agree more! ...
Aug 09,2021
Aug 09,2021
1
people found
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As a tenant, who is supposed to have their property ‘managed’ by leaders, I can only say it’s one of the worst companies I’ve ever had to deal with. Inexperienced and incompetent. Always passing the buck to someone else so they don’t ...
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Jun 18,2021
Jun 18,2021
0
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Has been a pleasure to meet and work throughout the time with Leaders and Thomas Haskett which allow us to find the correct property for our needs and expectations. Very professional and any queries were answered and addressed as needed.
Ale&Ema...
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May 04,2021
May 04,2021
0
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Very nice agency, all the agents are friendly, kind, and Thomas Haskett with who we went through the process was really helpful and patient, we really appreciate all his work ....
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May 04,2021
May 04,2021
0
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Very helpful kind spoke always with a respectful manner and always willing to help (Thomas Haskett)
Really good service and appreciate all the help...
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Mar 19,2021
Mar 19,2021
0
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Superb service. My process went smoothly . Thomas was very helpful ,kind ,and responsive to all my queries regarding the house and the process. I really appreciate his efforts ......
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Mar 19,2021
Mar 19,2021
0
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Tom Haskett is a great estate agent, very resourcesful and helpul with good advice on the local area which as I was new to Norwich I found very helpful, he is also a top bloke!...
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Mar 11,2021
Mar 11,2021
0
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Superb service , friendly , helpful , patient and knowledgeable.Georgie has organised numerous viewings , and the property was sold for the asking price .Thank you ....
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Feb 16,2021
Feb 16,2021
0
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Brilliant service - the agent was really helpful throughout the process and It felt really smooth - I really appreciate it....
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Feb 11,2021
Feb 11,2021
2
people found
this helpful
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Absolutely the worst letting agent I have ever used. We received guarantees that the property would be fixed up before we moved in, solving damp mould issues, crumbling paint in the bathroom, and a beam that seems to be getting worse each day.
Nothing was ...
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Nov 03,2020
Nov 03,2020
1
people found
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this helpful
I’ve dealt with Thomas from day one he was extremely helpful and helped me throughout the all process of finding the best property for me even tho there were some delays and stressful times he reassured and and always kept in contact. I very ...
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Sep 30,2020
Sep 30,2020
4
people found
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I have rented privately my entire life. Leaders are without doubt the worst agency I have ever had the misfortune to deal with. I have been a tenant of theirs for over a decade and the treatment I have recieved has been shockingly bad. They ...
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Aug 28,2020
Aug 28,2020
5
people found
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Unbelievably bad service in all aspects. Properties are not checked or maintained and staff are rude and unhelpful. The rent increases with frightening regularity and by quite a substantial amount. Most of the staff are young females with no clue as to their responsibilities or ...
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Aug 31, 2020
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I’m glad I’m not the only one who had an awful experience with them, awfully incompetent at St. George’s street! ...
Feb 22,2020
Feb 22,2020
3
people found
this helpful
this helpful
Why did we not see the warning signs? They didn't get back to us when we enquired about the property and we had to do the chasing. After travelling 140 miles to view an apartment for my daughter, we were told just minutes before the appointment ...
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Dec 17,2019
Dec 17,2019
1
people found
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Right from our first meeting at the property Leaders have been most helpful and supportive. When there has been a problem (which there have been few) it has been attended too very quickly and efficiently. We can't recommend them more highly....
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Oct 11,2019
Oct 11,2019
10
people found
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Since Leaders took over City Lettings in Norwich, their service standards have steadily fallen and all you ever get as a landlord is another apology for failing to act or communicate. Unfortunately, you cannot terminate your contract with them until the end of a tenancy. ...
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Feb 15,2019
Feb 15,2019
9
people found
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this helpful
I wouldn't normally go to the effort to write a review but I wouldn't want anybody else to experience the same stess and upset we did.
Mid-tenancy our property was taken over by Leaders, whom immediately (for no good reason) put the rent up. During ...
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Comment on agent fees
Increased our rent for no apparent reason
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Apr 04, 2019
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I had almost identical circumstances, I moved in a very old shabby property, I was only there for 8 months and left the property in a great condiition very confident I would be getting all of my deposit back (although i thought thery may try it on woth a couple of things as agents usually do). To my total shock they were asking for £1400 to cover things that just were not there. They encouranged me to just leave the keys with them and they would do the exiting inspection on their own, and now ...
Feb 11,2019
Feb 11,2019
1
people found
this helpful
this helpful
Alex was extremely professional when showing me around the property. He was informative, considerate and patient, allowing me to take my time when viewing the property. He provided me with a list of the associated fees, as well as other properties of interest....
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Oct 08,2018
Oct 08,2018
11
people found
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this helpful
I've dealt with several letting agents and these are by far the worst! Once these people have your money they do not care about you. They do not respond to emails or telephone calls/messages and will fob you off saying they never received them. ...
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Comment on agent fees
Extortionate
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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