“We sold our property to a buyer whose agent was ......”
1 Star Review
Sep 24,2012
By:
'Top'
Sep 24,2012
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode:
Sales (as a Vendor)
Postcode:
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We sold our property to a buyer whose agent was RR (reed rain). We finally exchanged on the 24th August after 4 months since selling the property. There was problems since day 1 and this was all to do with poor communication. On actual completion date (Friday 31st august) we received a call from our solicitor to say our buyers buyer lender had pulled out. The buyers buyer was not called into the agent till day 8 after notice was given, when arriving in agent the buyers buyer was advise to deal with there own FA. Being assured it would now be fast turn around, we extended the notice. We are now on the 4th week and still no closer. RR have continually lied on where we are with the completion, one minute I'm being told survey results will be in the next couple of hours, then being told that the mortgage proposal still needs to go through the under writer? I have never dealt with a business that is so incompetent, even when it comes to callbacks, no one ever does. You wait for a call, then your told that person is off training or out on call. You are not a priority to the agent if there is problem. Today I was even told by their manager that I am not to call anymore, they will not be calling me, basically terminating the call before giving me anymore answers. I understand I am not their client, but when my property is being purchased by their client surely I have a right to be given answers, especially when they are now dealing with buyers buyer also.? I have never been so ill with stress in the last month and I can't believe that this agent is allowed to still be in business. I'm absolutely disgusted in the way I have been spoken to by management. They are all liars and will be quite happy to turn people's life upside down. what should of been a 6week exchange is now in the 5th month. Please do not use this agent.
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