50% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Sep 14,2021
Sep 14,2021
1
people found
this helpful
this helpful
Awful experience from start to finish. All agents we dealt with were unprofessional, from taking weeks to arrange contractors to fix things (at one point we were washing dishes in the bath for a week following a blocked pipe in the kitchen) to making and cancelling flat viewings last minute, not to mention generally unprofessional emails - taking way too long to reply, rushed replies with spelling mistakes, and no punctuation.
However, all this I can deal with and unfortunately expect from agents in London. The reason for this review is our recent experience trying to get our deposit money back. Acorn took 31 business days to return this - rather than the pre-contracted 10 - and only after dozens of emails and even a phone call when four emails in succession had been ignored.
I don't believe we would have gotten our money back if we had not chased this for the past six weeks. We did not receive to all back however, Acorn have kept an amount to cover some damage incurred by the contractor arranged to fix the aforementioned blocked pipe. They were unable to provide us with the contractors report, so are blaming the industrial damage on us.
I wouldn't rent from them again if there were no other options.
However, all this I can deal with and unfortunately expect from agents in London. The reason for this review is our recent experience trying to get our deposit money back. Acorn took 31 business days to return this - rather than the pre-contracted 10 - and only after dozens of emails and even a phone call when four emails in succession had been ignored.
I don't believe we would have gotten our money back if we had not chased this for the past six weeks. We did not receive to all back however, Acorn have kept an amount to cover some damage incurred by the contractor arranged to fix the aforementioned blocked pipe. They were unable to provide us with the contractors report, so are blaming the industrial damage on us.
I wouldn't rent from them again if there were no other options.
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Latest Reviews
20th Dec 2021
reviewed by 'Henry'
17th Feb 2018
reviewed by 'kennington'
17th Jan 2018
reviewed by 'Dirac'
15th Dec 2014
reviewed by 'BJ'
22nd Oct 2013
reviewed by 'parod'
Opening Hours
Address
Acorn Group Estate Agents
325 Kennington Road
Kennington,London
Greater London
SE11 4QE
0207 820 6090
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
| Lettings | 0% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 1 | 1 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 20,2021
Dec 20,2021
0
people found
this helpful
this helpful
Adam and Sophie have done a fantastic job of selling my flat. They managed to get offers in the first weekend and have been excellent during the period leading up to exchange. Adam's experience has shone through and made the process super efficient. A refreshing ...
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Sep 14,2021
Sep 14,2021
1
people found
this helpful
this helpful
Awful experience from start to finish. All agents we dealt with were unprofessional, from taking weeks to arrange contractors to fix things (at one point we were washing dishes in the bath for a week following a blocked pipe in the kitchen) to making and ...
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Feb 17,2018
Feb 17,2018
3
people found
this helpful
this helpful
Apart from their habit of spamming all the houses in the area even when they have no junk mail signs, they have let me down on three occasions.Always promise - don't deliver.......
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Jan 17,2018
Jan 17,2018
0
people found
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James was very helpful and got our application through blisteringly quickly. He explained the process very clearly and I was very satisfied....
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Comment on agent fees
Industry standard
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Dec 15,2014
Dec 15,2014
3
people found
this helpful
this helpful
From start to end of using Acorn I was completely dejected with their service. To start with I was meant to be purchasing a property through them, after going through sealed bids and being accepted, they suddenly kept on requesting additional money to ensure the ...
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What agent could do to change your mind?
Need to manage people's expectations better. Don't ever appear to be doing something unprofessionally as the customer will immediately distrust you.Attached Filesnbsp;
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Oct 22,2013
Oct 22,2013
9
people found
this helpful
this helpful
Gazumped by Acorn Kennington Branch!
My wife and I had an offer accepted on a property listed by Acorn. The sale went to sealed bids as were many offers. We submitted our offer, at nearly £30k over the asking price, and it was accepted by ...
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What agent could do to change your mind?
Be true to their word.Attached Filesnbsp;
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Aug 05,2013
Aug 05,2013
0
people found
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We rented with Acorn for our property last year; generally speaking we have had a very poor experience.
When viewing property they would be consistently late, nor particularly polite. When renting they attempted to get one of us to pay the entire year's rent in ...
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