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Southville, Bristol BS3
4.3/5, 45 Reviews
87% Recommended
95% letting valuation accuracy
81% letting fee satisfaction
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"Truly awful experience with..."
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1 Star Review
By : 'Laura'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : BS3
Jun 28, 2021
People found this helpful2
Truly awful experience with Bristol Residential Letting agents, particulatly with Greg Mander as our property manager. Ever polite but always completely useless. We raised issues on so many occasions that were ignored to the point that there was still outstanding issues unaddressed at the point of our departure from the property. They claim absolutely no responsibility for damage caused due to inaction on their side. Ignored by email or evading questions or actions. Ludicrous charge made apon exiting the property based on some pinpointed areas of dust. I will warn off any of my friends considering a rental or managing their property by this company.
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By : James Boyack
Jul 7, 2021Hi Laura, We have had some additional correspondence with you in relation to your dissatisfaction over the service you received during your tenancy at a property we manage. I would like to apologise again that as a company we did not reach the level of communication which we feel we usually offer to both our tenants and landlords. That being said, we did take what I feel was appropriate action in trying to assist you to manage the condensation problems you had in the property and in reporting water ingress to the building management company to address. Unfortunately, sometimes building repairs for flats are out of our control. The flat was professionally cleaned prior to your tenancy and at checkout some areas were found to have been missed including not insignificant residue to the oven and cooker hood. As a result we proposed to deduct the amount of £45 from your deposit to cover the cost of having a cleaner attend the property. This being the cost charged by the 3rd party cleaning company to return the cleanliness to the state it was in when you moved into the property. I do feel that the deduction proposed was reasonable and am confident that had the matter have reached a point of adjudication by the Tenancy Deposit Scheme (TDS) we would have been awarded the full amount. Following further discussion with you, prior to your leaving this review, it was agreed the landlord would seek only 50% of that amount as a gesture of goodwill. The remaining 50% would be paid by the landlord. Ultimately, I am sorry that your experience with us was not a positive one and we wish you all the best in your new home. Kind regards, James Boyack Senior Property Manager & Projects Manager
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Latest Reviews
Connie Shelley
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 95% | 81.00% | £550 | £2,500 |
Areas covered
- BS1
- BS13
- BS14
- BS2
- BS3
- BS4
- BS41
- BS5
Address
The Bristol Residential Letting Co
222 North Street, Bristol, North Somerset
BS3 1JD
01173708818
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Great experience with finding ...
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4 Star Review
By : 'Connie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS1
Jun 30, 2021
People found this helpful0
Great experience with finding our new property, quick response times and happy to answer our questions. We have had a great experience at the beginning with... Read Full Review
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Connie Shelley said about The Bristol Residential Letting Co
Services : Letting( As a Tenant )Date: 30th Jun 2021
Great experience with finding our new property, quick response times and happy to answer our questions. We have had a great experience at the beginning with them.
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Truly awful experience with ...
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1 Star Review
By : 'Laura'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS3
Jun 28, 2021
People found this helpful2
Truly awful experience with Bristol Residential Letting agents, particulatly with Greg Mander as our property manager. Ever polite but always completely useless. We raised issues on so many occasions that were ignored to the point that there was still outstanding issues unaddressed at the point of... Read Full Review
Comments (1)Was this helpful?:
Laura said about The Bristol Residential Letting Co
Services : Letting( As a Tenant )Date: 28th Jun 2021
Truly awful experience with Bristol Residential Letting agents, particulatly with Greg Mander as our property manager. Ever polite but always completely useless. We raised issues on so many occasions that were ignored to the point that there was still outstanding issues unaddressed at the point of our departure from the property. They claim absolutely no responsibility for damage caused due to inaction on their side. Ignored by email or evading questions or actions. Ludicrous charge made apon exiting the property based on some pinpointed areas of dust. I will warn off any of my friends considering a rental or managing their property by this company.
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By : James Boyack
Jul 7, 2021Hi Laura, We have had some additional correspondence with you in relation to your dissatisfaction over the service you received during your tenancy at a property we manage. I would like to...
Awful ...
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1 Star Review
By : 'Ros'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : BS4
Mar 13, 2021
People found this helpful3
I had a really awful experience with the Bristol Residential Letting Co. They took ages to make any repairs, even when there were serious problems, and would just avoid answering phone calls or providing information. During my time in one of their managed properties the ceiling in the bedroom... Read Full Review
Comments (1)I had a really awful experience with the Bristol Residential Letting Co. They took ages to make any repairs, even when there were serious problems, and would just avoid answering phone calls or providing information.
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Ros said about The Bristol Residential Letting Co
Services : Letting( As a Tenant )Date: 13th Mar 2021
I had a really awful experience with the Bristol Residential Letting Co. They took ages to make any repairs, even when there were serious problems, and would just avoid answering phone calls or providing information.
During my time in one of their managed properties the ceiling in the bedroom collapsed due to a leak in the roof. For weeks leading up to the collapse, they ignored my concerned emails saying there was a problem, until it finally collapsed completely. After the collapse it took them months to fix, during which time the bedroom was completely out of action. During these months they generally ignored my phone calls and didn't give me any updates on when the problem might be fixed. There was no mention of compensation until i really pushed for it, and they finally relented months later.
Similarly they ignored plumbing problems for months, and a broken window which meant the window couldn't be fastened closed for weeks.
Avoid this company for the sake of your sanity and safety!
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By : Andy Peters
Jul 7, 2021Dear Ros, It was disappointing to read the review you left with your having been a tenant of ours for 3 years. We take all feedback seriously and learn lessons from both negative and positive....
Great service. Great ...
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5 Star Review
Karen
By : 'Billy'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : BS1
Mar 10, 2021
People found this helpful0
Great service. Great communication. Quick response. Used find a tenant service - found tenants within 2 weeks. Josh was very helpful and professional throughout. Karen was also... Read Full Review
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Billy said about The Bristol Residential Letting Co
Services : Letting( As a Owner )Date: 10th Mar 2021
Great service. Great communication. Quick response. Used find a tenant service - found tenants within 2 weeks. Josh was very helpful and professional throughout. Karen was also helpful.
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Excellent ...
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5 Star Review
Damien
By : 'Hugo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS1
Jun 25, 2019
People found this helpful0
Damien Riley and his team have provided an excellent service during my tenancy. The level of professionalism is to be commended. Any issues with the property I rent have always been swiftly resolved and I have felt listened to and respected throughout. More recently Damien was overseeing quite... Read Full Review
Comments (0)Damien Riley and his team have provided an excellent service during my tenancy. The level of professionalism is to be commended. Any issues with the property I rent have always been swiftly resolved and I have felt listened to and respected throughout.
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Hugo Minchin said about The Bristol Residential Letting Co
Services : Letting( As a Tenant )Date: 25th Jun 2019
Damien Riley and his team have provided an excellent service during my tenancy. The level of professionalism is to be commended. Any issues with the property I rent have always been swiftly resolved and I have felt listened to and respected throughout.
More recently Damien was overseeing quite extensive renovation to the flat, during which he worked extremely hard to get everything finished on time and to a very high standard. Damien and the Southville Office set a high benchmark for service and dedication to their tenants and landlords. I would have absolutely no hesitation in recommending them.
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FIRST RATE ...
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5 Star Review
By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS1
Apr 16, 2019
People found this helpful0
Bristol Residential have let and managed properties in Bristol for me for the past 7 years. Throughout this period I have found them to be very efficient in all aspects of the process - really on the ball. Very helpful with any queries, too. Tenants seem to feel the same way, which is just as... Read Full Review
Comments on Agent Fees
Fees are appropriate with no hidden extras
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John Brierly said about The Bristol Residential Letting Co
Services : Letting( As a Owner )Date: 16th Apr 2019
Bristol Residential have let and managed properties in Bristol for me for the past 7 years. Throughout this period I have found them to be very efficient in all aspects of the process - really on the ball. Very helpful with any queries, too. Tenants seem to feel the same way, which is just as important.
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5 Star Review
Damien
By : 'Rosie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS1
Mar 21, 2019
People found this helpful0
Damian is our point of contact and provides a first class property management service. He deals promptly with any queries or problems, and always comes back quickly with an answer. He's friendly and professional and nothing is too much trouble. A refreshing change from other agents. I... Read Full Review
Comments on Agent Fees
Fees are in line with what we expected
Comments (0)Damian is our point of contact and provides a first class property management service. He deals promptly with any queries or problems, and always comes back quickly with an answer. He's friendly and professional and nothing is too much trouble. A refreshing change from other agents.
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Rosie C said about The Bristol Residential Letting Co
Services : Letting( As a Owner )Date: 21st Mar 2019
Damian is our point of contact and provides a first class property management service. He deals promptly with any queries or problems, and always comes back quickly with an answer. He's friendly and professional and nothing is too much trouble. A refreshing change from other agents.
I would highly recommend him and his team!
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best property managers ...
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5 Star Review
Joshua
By : 'Brad'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : BS1
Mar 9, 2019
People found this helpful0
I have been a residential landlord for 25 years. For the past three years I have been working with Bristol Residential. Their level of service far exceeds any I have experienced in the past. They are full service - from assistance in identifying investment property to finding good tenants to... Read Full Review
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Brad said about The Bristol Residential Letting Co
Services : Letting( As a Owner )Date: 9th Mar 2019
I have been a residential landlord for 25 years. For the past three years I have been working with Bristol Residential. Their level of service far exceeds any I have experienced in the past. They are full service - from assistance in identifying investment property to finding good tenants to managing day-to-day operation. Josh and Damien have demonstrated that they are capable of dealing with any issues that arise, ensuring a problem-free existence for both landlord and tenant.
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Flat ...
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5 Star Review
By : 'V'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS2
Feb 23, 2019
People found this helpful0
We have been engaging the Bristol Residential Letting Co for the past six years for their help in finding us tenants. We are, indeed, very pleased with the service they provide. The staff are always quick to respond and very efficient. We will certainly continue to use... Read Full Review
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V Luk said about The Bristol Residential Letting Co
Services : Letting( As a Owner )Date: 23rd Feb 2019
We have been engaging the Bristol Residential Letting Co for the past six years for their help in finding us tenants. We are, indeed, very pleased with the service they provide. The staff are always quick to respond and very efficient. We will certainly continue to use them.
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In good ...
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5 Star Review
Andy
By : 'JG'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS1
Feb 12, 2019
People found this helpful0
Very pleased with BRLCo's management of my rental property. Communications are clear & timely, and Andy's attention to detail is particularly... Read Full Review
Comments on Agent Fees
In line with industry norms.
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JG said about The Bristol Residential Letting Co
Services : Letting( As a Owner )Date: 12th Feb 2019
Very pleased with BRLCo's management of my rental property. Communications are clear & timely, and Andy's attention to detail is particularly reassuring.
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Proffessional service ...
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5 Star Review
Joshua
By : 'Mat'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS3
Dec 18, 2018
People found this helpful0
Josh was great from start to finish. He was positive, proffessional & found me some great new tennants. Would highly recommend... Read Full Review
Comments on Agent Fees
To be expected
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Mat Grace said about The Bristol Residential Letting Co
Services : Letting( As a Owner )Date: 18th Dec 2018
Josh was great from start to finish. He was positive, proffessional & found me some great new tennants. Would highly recommend Josh.
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Effiicient, Direct, Helpful ...
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5 Star Review
Joshua
Emma-Louise
By : 'K.J.N.Phifer'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : BS2
Dec 5, 2018
People found this helpful0
Firstly, it helps greatly that their office is open Saturdays. Definitely a help for those of us who can't take off work in the middle of a weekday! They were friendly, efficient and helpful through every step of the way. I have heard horror stories (and witnessed them first hand through... Read Full Review
Comments on Agent Fees
The fees were standard, i.e. going market price.
Comments (0)Firstly, it helps greatly that their office is open Saturdays. Definitely a help for those of us who can't take off work in the middle of a weekday!
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K.J.N.Phifer said about The Bristol Residential Letting Co
Services : Letting( As a Tenant )Date: 5th Dec 2018
Firstly, it helps greatly that their office is open Saturdays. Definitely a help for those of us who can't take off work in the middle of a weekday!
They were friendly, efficient and helpful through every step of the way. I have heard horror stories (and witnessed them first hand through friends) about other letting agents -- these people are solid. No hidden fees, no long delays in processing paperwork. They're definitely worth trusting as agents!
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Great ...
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5 Star Review
Joshua
By : 'Eric'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS1
Dec 3, 2018
People found this helpful0
The entire letting process was extremely smooth and straightforward. I love the flat and would be happy to work with Josh and the rest of the Bristol Residential Letting Co in the... Read Full Review
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Eric said about The Bristol Residential Letting Co
Services : Letting( As a Tenant )Date: 3rd Dec 2018
The entire letting process was extremely smooth and straightforward. I love the flat and would be happy to work with Josh and the rest of the Bristol Residential Letting Co in the future.
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Very easy ...
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5 Star Review
By : 'Eric'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS1
Nov 25, 2018
People found this helpful0
Josh and the rest of the Bristol Residential Letting Co were very easy to work with and the overall process went very... Read Full Review
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Eric said about The Bristol Residential Letting Co
Services : Letting( As a Tenant )Date: 25th Nov 2018
Josh and the rest of the Bristol Residential Letting Co were very easy to work with and the overall process went very smoothly.
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5 star ...
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5 Star Review
Don
By : 'Vikster'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : BS4
Nov 12, 2018
People found this helpful0
I used Don at Bristol Residential Letting recently for my first tenancy agreement; he was very extremely efficient, prompt, thorough and explained the process fully. It was a smooth and stress-free process. Looking forward to the next one! Highly... Read Full Review
Comments (0)I used Don at Bristol Residential Letting recently for my first tenancy agreement; he was very extremely efficient, prompt, thorough and explained the process fully. It was a smooth and stress-free process. Looking forward to the next one!
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Vikster said about The Bristol Residential Letting Co
Services : Letting( As a Owner )Date: 12th Nov 2018
I used Don at Bristol Residential Letting recently for my first tenancy agreement; he was very extremely efficient, prompt, thorough and explained the process fully. It was a smooth and stress-free process. Looking forward to the next one!
Highly recommend!
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Great experience with Bristol ...
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5 Star Review
Joshua
Damien
By : 'Bristol'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS1
Nov 5, 2018
People found this helpful0
Josh made letting my apartment very straightforward, I couldn't have asked for a more professional but also friendly service. My flat was let very quickly to my ideal tenant. Since the property was let, I have also been very happy with the management service provided by Damien. I would... Read Full Review
Comments on Agent Fees
No issues with the Agent's fees.
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Bristol Apartment Owner said about The Bristol Residential Letting Co
Services : Letting( As a Owner )Date: 5th Nov 2018
Josh made letting my apartment very straightforward, I couldn't have asked for a more professional but also friendly service. My flat was let very quickly to my ideal tenant. Since the property was let, I have also been very happy with the management service provided by Damien. I would recommend Bristol Residential Letting Co.
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Honest, trustworthy and ...
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5 Star Review
Joshua
Don
By : 'Tony'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS1
Sep 27, 2018
People found this helpful0
Since entrusting my properties to BRL after a disastrous and costly experience with my previous letting agent, I have been very impressed in all my dealings with them. Ed was very understanding and empathetic to my situation and like Don and the rest of the team, has gone above and beyond in trying ... Read Full Review
Comments on Agent Fees
Wey fair and reasonable fees for a five star service
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Tony K said about The Bristol Residential Letting Co
Services : Letting( As a Owner )Date: 27th Sep 2018
Since entrusting my properties to BRL after a disastrous and costly experience with my previous letting agent, I have been very impressed in all my dealings with them. Ed was very understanding and empathetic to my situation and like Don and the rest of the team, has gone above and beyond in trying to help get the properties in order and re let. Nothing is too much bother for them and as a long distance landlord it is of utmost importance to me that I have a relationship with them based on trust. Ed is a very professional and knowledgable figurehead and his colleagues are a reflection of this. Don and his team worked tirelessly in order to sort out several issues in my property before successfully letting it out. They know Bristol and they know their business well and I can't recommend them highly enough. Just wish I had gone with them in the first place and saved myself a world of pain and financial losses!
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Wonderful to work ...
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5 Star Review
By : 'Joanne'
Services : Letting( As a Owner )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : BS2
Sep 24, 2018
People found this helpful0
I have had The Bristol Residential Letting Co manage my rental properties for years. They are simply wonderful, extremely helpful, knowledgable, reliable, efficient, ahead of their game... the list goes on. I would not be where I am with my property portfolio without them. The fact that I have had... Read Full Review
Comments on Agent Fees
Good
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Joanne said about The Bristol Residential Letting Co
Services : Letting( As a Owner )Date: 24th Sep 2018
I have had The Bristol Residential Letting Co manage my rental properties for years. They are simply wonderful, extremely helpful, knowledgable, reliable, efficient, ahead of their game... the list goes on. I would not be where I am with my property portfolio without them. The fact that I have had negative experiences with more than one other local letting agent only further highlights to me the valuable service TBRLC provides to Bristol landlords and tenants.
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The best Bristol letting ...
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5 Star Review
Don
By : 'HCJ'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS1
Sep 17, 2018
People found this helpful0
Incredible managed service. We purchased a new flat, we aren't local and Bristol Residential made everything so easy, they sorted everything. Would recommend without hesitation. Amazing... Read Full Review
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HCJ said about The Bristol Residential Letting Co
Services : Letting( As a Owner )Date: 17th Sep 2018
Incredible managed service. We purchased a new flat, we aren't local and Bristol Residential made everything so easy, they sorted everything. Would recommend without hesitation. Amazing service.
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5 Star Review
Joshua
Damien
By : 'BH1987'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : BS1
Jun 19, 2018
People found this helpful0
I've used most of Bristol's letting agencies in the past - either as a tenant myself or as a landlord - and have found Bristol Res to be a league ahead of the other options. They operate with a genuine understanding of your situation; and provide the level of service you hope for but... Read Full Review
Comments on Agent Fees
Matched fees for one of their competitors, which has proved to be great value for money - same fee for a better service.
Comments (1)I've used most of Bristol's letting agencies in the past - either as a tenant myself or as a landlord - and have found Bristol Res to be a league ahead of the other options.
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BH1987 said about The Bristol Residential Letting Co
Services : Letting( As a Owner )Date: 19th Jun 2018
I've used most of Bristol's letting agencies in the past - either as a tenant myself or as a landlord - and have found Bristol Res to be a league ahead of the other options.
They operate with a genuine understanding of your situation; and provide the level of service you hope for but never seem to actually get within the property sector.
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By : Dick van dyke
Sep 13, 2020Are you real....i would definitely state the not to go to guys....total incompetence...rip off fees...shoddy repairs.......have not got a...
1 - 20 of 45 items
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
<p><strong><u>Clifton Office Complaints Procedure</u></strong></p><p>The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.</p><p>1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.</p><p>2. Should this not bring a resolution please write to Deborah Hadley, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.</p><p>3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail ed@bristolreslet.com who will ensure the grievance is investigated by a Director not directly involved with the grievance.</p><p>4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk</p>
Last updated at 11/30/2, 12:00:00 AM by allAgents
