0% lettings valuation accuracy
43% lettings fee satisfaction
Jan 23,2013
Jan 23,2013
0
people found
this helpful
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The worst letting agent I've ever had to deal with. On moving into the property, they turned up with the wrong keys and then claimed they didn't have a proper set for the house. Even though earlier the same person turned up with keys to show us round. The landlady then had a 4 hour round trip just to let us in.
Whenever there was a maintenance issue, we'd ring up and basically be subject to abuse and accusations on the phone. We had a recurring problem with the boiler, and eventually we got a key cut for the plumber and dealt with them directly - the plumber also agreed they were a useless letting agents.
The fridge door broke at some point (not our fault), someone came to repair it best they could and said they'd inform the property company that the fridge needs replacing. Cliftons never replaced the fridge, nor informed the landlady that it was broken and we got billed for a new one when we left.
Think very carefully about renting a property through this agency. I really can't stress enough how terrible they are.
Whenever there was a maintenance issue, we'd ring up and basically be subject to abuse and accusations on the phone. We had a recurring problem with the boiler, and eventually we got a key cut for the plumber and dealt with them directly - the plumber also agreed they were a useless letting agents.
The fridge door broke at some point (not our fault), someone came to repair it best they could and said they'd inform the property company that the fridge needs replacing. Cliftons never replaced the fridge, nor informed the landlady that it was broken and we got billed for a new one when we left.
Think very carefully about renting a property through this agency. I really can't stress enough how terrible they are.
What agent could do to change your mind?
Been polite and in any way competentAttached Filesnbsp;
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Latest Reviews
23rd Sep 2023
reviewed by 'Ambrosia'
15th Sep 2021
reviewed by 'Rosie Dines'
13th Sep 2021
reviewed by 'Sophie'
18th Oct 2019
reviewed by 'Michael'
30th May 2017
reviewed by 'claire'
30th May 2017
reviewed by 'Niki'
Opening Hours
Address
Cliftons Estate Agents
195-197 Whiteladies Road
Clifton,Bristol
Avon
BS8 2SB
0117 946 6363
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 43% | £400 | £3,720 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 2 | 5 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 23,2023
Sep 23,2023
0
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This experience could really not be any worse. And the owner / manager could not be more arrogant ! Extremely poor communication when looking for tenants for me, hence don’t want to use them for management. However they took management fee, without providing any management service ...
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Sep 15,2021
Sep 15,2021
0
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HORRENDOUS!!! Never rent property with these people. Flat left in disrepair, including unable to open windows which left us unhealthy in a hot flat this summer and no workable oven. They advertised the flat with a car parking space but it turned out to be ...
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Sep 13,2021
Sep 13,2021
0
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AWFUL. Would rate 0 stars if i could
Problems:
1. OVERCHARGED us every chance they could. Eg £323 for a plumber to come plunge the toilet for less than 30 mins! No extra tools needed!! Just a plunger!!!
2. Extremely slow sorting issues. Took over 2 months to have someone in ...
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Oct 18,2019
Oct 18,2019
0
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My son rented a property with these agents and the whole year was a complete nightmare. They give a veneer of efficiency, and are are quick to take students money. Once you are signed up they really could not care about you. They are very ...
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May 30,2017
May 30,2017
0
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We are very unhappy with these agents. The agency fee is too expensive and it does not include any services, so you just pay £500 for nothing. They even got the postcode of the property wrong on the contract and we had to ask them to ...
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Comment on agent fees
too expensive - we paid: Agency Fee: £518.40 Referencing Charge: £180.00 Total Amount: £698.00
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May 30,2017
May 30,2017
0
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I can't rate Gemma and Kayleigh highly enough. Communication is very important to me being 5 hours away and I never need to chase them for an update. They have now found me a suitable tenant on two occasions at the asking rent within 3 weeks of ...
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Comment on agent fees
very fair
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Apr 20,2017
Apr 20,2017
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Cliftons were friendly, helpful and efficient at all stages of the letting process. I dealt mostly with Kayleigh, who was always prompt in answering emails and questions, and did her best to make the process as easy and stress-free as possible. All necessary and relevant ...
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Comment on agent fees
I think the fees were fine, and I feel that I got good value for money.
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Oct 13,2016
Oct 13,2016
2
people found
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We are really happy to have found an agency like this. We found the flat on the website and we were able to fix the moving day when it was good for everybody (after a couple of weeks from the viewing). Now we are still ...
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Comment on agent fees
The agency fee is a bit high but it belance the good service that they offer.
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Jan 23,2013
Jan 23,2013
0
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The worst letting agent I've ever had to deal with. On moving into the property, they turned up with the wrong keys and then claimed they didn't have a proper set for the house. Even though earlier the same person turned up with keys to ...
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What agent could do to change your mind?
Been polite and in any way competentAttached Filesnbsp;
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Jun 09,2012
Jun 09,2012
0
people found
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We contacted Cliftons Estate Agents by phone to enquire about a property, and was told they would get back to us to check whether the Landlord of a certain property would be happy with our suggested move in date. Interestingly, they were about to put ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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