Butters John Bee
Alsager, ST7
1/5, 4 reviews
0% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction

“Poor customer service, lacking honesty and help....”

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Jun 10,2021
Minithumbdown
Ryan
By: 'Anonymous'
Jun 10,2021
0 people found
this helpful
I rang to view a property with Butters John Bee (two of the Cheshire branches), having got an evaluation, with photographs ready for our instruction to put own property on market with other Sales Agent. Was told an agent would get back to me by Shannon.

I had to ring again and was told the person was in meetings. I also contacted via email form to view another property but not to be contacted during certain hours due to an important meeting.

A different agent (Ryan) contacted me during this meeting and made me feel belittled, told me the property was due to sell that evening and would allow me no visit to either property. He did not listen to me and talked over me. Trying to end the call due to my meeting, I found his behaviour insulting and upsetting. I was told that houses were being snapped up as soon as they are advertised, yet then went on to say the market is slowing. I was told that one property which we were hoping to put an offer in on had been having visitors for the past week and half, therefore we were too late to visit as the likelihood is that someone will have already offered. I asked if I could view anyway and this was met with a no. Whilst I understand our house has not yet been bought, we had the funds and our house was just awaiting our instruction to go live.

The following day, the initial agent left a voicemail to ask what time I was attending the property. I tried to ring back and spoke to the receptionist who passed my message on. I had originally booked the afternoon off and receiving the bad news from Ryan, made alternative plans.

Both myself and partner rang several times that day and the phone did not answer. My partner was told I had incorrectly completed the form and so my number was unknown, despite having registered with them and previously being ring by themselves.

I finally got through and the individual had left for the day, but was told they would ring me back the following day. I again cleared my afternoon for the visit.

I explained my surprise that I was now allowed to view both properties and was told that no offer was ever put in. I was also told that only two viewing days were occurring at this property, not consistent with Ryan's story.

I believe this was just a selling technique which alongside the poor service has put me off using or recommending Butters John Bee.

I have never been contacted again and sadly have missed out on putting in an offer at this home.
Was this helpful? Yes
By: butters john bee
Jun 15, 2021
Hi,

We are sorry to read your review. We would like to let you know this has now been escalated to the area director and we are aiming to resolve this issue for you. If we can help further, please contact: MarketingDigital@spicerhaart.co.uk

Regards,
butters john bee
By: Author
Jun 10, 2021
Please note this review covers a Staffordshire and Cheshire branch, apologies.

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Opening Hours
Address

Butters John Bee
1 Crewe Road
Alsager
Staffordshire
ST7 2EW
01270 877778

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 0 0 0 0 0 4
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Awful - they literally will not arrange appointments to view...”

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Jul 20,2021
Minithumbdown
By: 'V'
Jul 20,2021
1 people found
this helpful
Yet another property i have been trying to view for two weeks and despite several phone calls and complaints still no appointment to view - Finally had a phone call and the have just sold it. - it makes you wonder if everything is above ...
read full review
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“Poor customer service, lacking honesty and help....”

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Jun 10,2021
Minithumbdown
Ryan
By: 'Anonymous'
Jun 10,2021
0 people found
this helpful
I rang to view a property with Butters John Bee (two of the Cheshire branches), having got an evaluation, with photographs ready for our instruction to put own property on market with other Sales Agent. Was told an agent would get back to me by ...
read full review
Was this helpful? Yes
By: butters john bee
Jun 15, 2021
View all comments (2)
Hi, We are sorry to read your review. We would like to let you know this has now been escalated to the area director and we are aiming to resolve this issue for you. If we can help further, please contact: MarketingDigital@spicerhaart.co.uk Regards, butters john bee ...

“Wow is all I can say!I was told to contact a......”

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May 12,2021
Minithumbdown
By: 'Cherry'
May 12,2021
2 people found
this helpful
Wow is all I can say! I was told to contact a certain employee when I was ready for the photographs of the property to be taken. Countless emails and telephone calls (from me to them) and was told I would be called by the ...
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“Completely Incompetent...”

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Mar 11,2020
Minithumbdown
By: 'Chris'
Mar 11,2020
6 people found
this helpful
Honestly having to deal with Butters John Bee (Alsager) has been an eye opening experience of ineptitude! Let me list all the problems so far- Initially misleading us as to the demand for properties in this area. Failure to contact us within the initial 14 day ...
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