75% sales valuation accuracy
75% sales fee satisfaction
0% lettings valuation accuracy
60% lettings fee satisfaction
Jan 19,2013
Jan 19,2013
4
people found
this helpful
this helpful
I have rented properties via lettings agents for many years. This is my first time with ACORN, and this has been my WORST experience ever. They have been very inefficient in dealing with a rental application- after promising a fast and efficient service (and happily taking £350 pounds, non-refundable , from me).
I've been told by my handling agent that my application is NOT a priority as they have other tenants they need to move in ( even though we made the offer on the property THREE weeks ago). I complained that while they pushed me to bring forward my moving in date, they have still not confirmed if all references and credit checks have gone through. He said it's perfectly reasonable for me to only be given 4 days notice that my application has gone through before I know if I can or can't move. When I complained that I've NEVER experienced such slow service from other lettings agents (who have always got back to me in 2-3 days to confirm references and credit checks have gone through), he repeatedly explained 'THIS IS HOW WE DO THINGS HERE'.
When I stated that in that case they should make that clear to prospective tenants, he stated, 'WE CAN'T GO THROUGH THAT WITH EACH AND EVERY TENANT'
So, I have to wait until Monday to find out if my application has gone through, and they are telling me that if it does, I have to move in 4 days. He was unconcerned by he fact that ONLY after I receive confirmation can I redirect my bank statements, apply to an energy provider, move my sky, broadband etc. I asked if, given this delay, can I move my moving in date to the one I had originally suggested. He replied this is unlikely as that is the date the landlord wants us to move (although he will ask).
This is a sad turn of events- I had a very positive impression of the lettings agent when he showed us around properties, and I initially thought we were in good hands. However, now it just seems all they are after in the initial deposit- and then you're at their mercy.
My experience with ACORN after the application process commenced has been extremely disappointing. I only hope that their property management team are more responsive and helpful.
I've been told by my handling agent that my application is NOT a priority as they have other tenants they need to move in ( even though we made the offer on the property THREE weeks ago). I complained that while they pushed me to bring forward my moving in date, they have still not confirmed if all references and credit checks have gone through. He said it's perfectly reasonable for me to only be given 4 days notice that my application has gone through before I know if I can or can't move. When I complained that I've NEVER experienced such slow service from other lettings agents (who have always got back to me in 2-3 days to confirm references and credit checks have gone through), he repeatedly explained 'THIS IS HOW WE DO THINGS HERE'.
When I stated that in that case they should make that clear to prospective tenants, he stated, 'WE CAN'T GO THROUGH THAT WITH EACH AND EVERY TENANT'
So, I have to wait until Monday to find out if my application has gone through, and they are telling me that if it does, I have to move in 4 days. He was unconcerned by he fact that ONLY after I receive confirmation can I redirect my bank statements, apply to an energy provider, move my sky, broadband etc. I asked if, given this delay, can I move my moving in date to the one I had originally suggested. He replied this is unlikely as that is the date the landlord wants us to move (although he will ask).
This is a sad turn of events- I had a very positive impression of the lettings agent when he showed us around properties, and I initially thought we were in good hands. However, now it just seems all they are after in the initial deposit- and then you're at their mercy.
My experience with ACORN after the application process commenced has been extremely disappointing. I only hope that their property management team are more responsive and helpful.
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Jun 21, 2013
Acorn are by far the worst estate agency I have ever had the misfortune to deal with. |As a landlord I would advise both landlords and tenants to avoid having to deal with them at all costs. Their property management team is appauling, I have received the worst customer service levels I've ever encountered.
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Latest Reviews
4th Dec 2023
reviewed by 'Sammy'
10th Mar 2020
reviewed by 'Caroline'
28th Oct 2019
reviewed by 'Claudenise'
26th Nov 2017
reviewed by 'Sarah'
24th Feb 2017
reviewed by 'Tenant'
Opening Hours
Address
Acorn Group Estate Agents
153 High Street
Lewisham,London
Greater London
SE13 6AA
020 8852 4455
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £479,995 | £479,995 |
| Lettings | 0% | 60% | £925 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 4 | 8 | 7 | 3 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- SE13
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Dec 04,2023
Dec 04,2023
0
people found
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I really had a bad experience and regret rent from acorn I will never recommend acorn to even my pet in terms issue of maintenance they don't care and lack of empathy about people living in there property all they care is money if you ...
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Mar 10,2020
Mar 10,2020
0
people found
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this helpful
Very helpful throughout a stressful sale process. Continually chased our buyer to try and speed things up and kept us informed....
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Oct 28,2019
Oct 28,2019
1
people found
this helpful
this helpful
I just moved into my rented place and Acorn Team has been a real support.
I would like to thank you Mantas and Katrina for your brilliant support...
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Nov 26,2017
Nov 26,2017
0
people found
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Jack worked extremely hard to complete this very complicated sale. He was very hands on being able to communicate with the solicitors involved which also included a lease extension. He kept me frequently updated, sometimes on a daily basis.
It was due to him that ...
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Feb 24,2017
Feb 24,2017
0
people found
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I've been letting via Acorn since 2012 and my experience with them so far has been good. I moved into a newly built property and when my oven exploded (manufacturer error) it was fixed within 3 days. They do regular inspections of the flat and when I've ...
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Comment on agent fees
See above about the comment on annual contract renewal.
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Jul 29,2016
Jul 29,2016
1
people found
this helpful
this helpful
Terrible experience. The agents are unreliable, rude and provide you with misleading information. They also bombard you with emails and text messages without any option to opt out! Stay away from this agency....
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Dec 15,2014
Dec 15,2014
2
people found
this helpful
this helpful
I've been using estate agents for over 10 years in London and have never been served such poor service. They forced us to pay a cleaning fee because we had a cat and then charged us more for cleaning because we had a cat at the ...
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What agent could do to change your mind?
See aboveAttached Filesnbsp;
Comment on agent fees
Clean was to expensive for the poor quality
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Dec 08,2014
Dec 08,2014
0
people found
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this helpful
I could not be happier with the way my sale was handled by Acorn. Initially I had 4 valuations of similar values but found Acorn to be most professional and enthusiastic to market my property. I was not dissapointed as all promises were delivered including a ...
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Sep 11,2014
Sep 11,2014
3
people found
this helpful
this helpful
I put my property up for sale with Acorn Lewisham which turned out to be a nightmare.
First all though I wasn't keen, they persuaded me to have an open day which no customers turned up to. (even though they promised me there would be ...
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What agent could do to change your mind?
Acted more professional. I think the sales rep needs more training especially in communication.Attached Filesnbsp;
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Dec 01,2013
Dec 01,2013
0
people found
this helpful
this helpful
Very frustrating experience dealing with Acorn. The property was not cleaned as promised, and as it had been empty for a while, things had started to go mouldy. The only reason I didn't have to move into a mouldy flat was the flexibility and efficiency ...
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What agent could do to change your mind?
I recognise that problems arise sometimes - when issues arose, Acorn could have acted to resolve them quickly. This did happen with an issue on move-in day with the boiler - but only due to the efficiency of the maintenance company. I don't feel Acorn themselves have put any real effort into rectifying any of the problems that they have created.Attached Filesnbsp;
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Oct 31,2013
Oct 31,2013
1
people found
this helpful
this helpful
Horrible and stressful experience, even if you like the property please do not rent through acron. the property was for £1000 for unfinished I offer £1050 to give me fully furnished flat in May 2012. Firstly, the Admin work was not completed by the move in date. hence ...
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Aug 03,2013
Aug 03,2013
0
people found
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Renting with corn has been the worst experience I have had in London to date!! I loved my flat when I saw it but from the very begining acorn were unreliable. We had to show ourselves around the property and after we had signed and ...
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Jul 18,2013
Jul 18,2013
0
people found
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My experience was Acorn was a good one which I attribute to the responsiveness of Kathleen Milne in addressing whatever issues arose and doing what I believe was utilizing her best efforts to get directives from landlord and actioning as required....
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Feb 04,2013
Feb 04,2013
2
people found
this helpful
this helpful
Our experience of Acorn has been absolutely terrible from the beginning. It started with turning up at the property twice for viewings and the tenant wasn't expecting us (Acorn had confused the the day in the text message the first time). Acorn would "lose" documents ...
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Jan 19,2013
Jan 19,2013
4
people found
this helpful
this helpful
I have rented properties via lettings agents for many years. This is my first time with ACORN, and this has been my WORST experience ever. They have been very inefficient in dealing with a rental application- after promising a fast and efficient service (and happily ...
read full review
read full review
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Yes
Jun 21, 2013
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Acorn are by far the worst estate agency I have ever had the misfortune to deal with. |As a landlord I would advise both landlords and tenants to avoid having to deal with them at all costs. Their property management team is appauling, I have received the worst customer service levels I've ever encountered. ...
Nov 22,2012
Nov 22,2012
0
people found
this helpful
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I am delighted to inform that after a long disappointing experience with the previous agents managing my property finally the present property manager (Ms Katie McGill) had responded to my inquiries with diligence and pleasantly. To retain clients at Acorn this way of treatment should ...
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Nov 21,2012
Nov 21,2012
0
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We highly recommend Michelle Palmer for her excellence and dedication in her work. Since Michelle took over the management of our property, we are thrilled with her assistance. Michelle has a polite and happy manner about her and her dedication in getting the job done, ...
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Nov 21,2012
Nov 21,2012
0
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I found all the staff helpful, professional and courteous. In particular I was most impressed with the professionalism of Kathy and Samantha. Queries were delt with promptly, problems sorted and if they couldn't take my call when I rang they rang me back at the ...
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Nov 20,2012
Nov 20,2012
0
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We have been dealing with Gemma for some time now as our Property Manager and has found her to be very prompt in comming back with solutions to various our queries, etc. This was very evident during the recent change of tenancy where she handled ...
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Nov 19,2012
Nov 19,2012
0
people found
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I've been in the property for a few months now and anything that has needed doing has been dealt with promptly and courteously by Michelle. When the drain was blocked outside and the front garden was being flooded with foul smelling water she got Thames ...
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Nov 16,2012
Nov 16,2012
0
people found
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this helpful
I rented a property from Acorn recently. It is the first property that I have rented and I must say that I was extremely happy with the service that I received. Michelle Palmer dealt with me and she phoned or emailed me regularly informing me ...
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Nov 06,2012
Nov 06,2012
1
people found
this helpful
this helpful
We have had a very difficult relationship with Acorn since letting our property through them. The first tenant would not leave after rent arrears and threatend violence when confronted but eventually left , the second tenants were ok but we needed to spend over £4000.00 on redecoration ...
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Nov 02,2012
Nov 02,2012
0
people found
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My Property Manager is very helpful and understanding. She ensures that any issues are dealt with.
I am very satisfied with the service and hope to have Kimberley Ellen as my property manager for a long time....
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Oct 15,2012
Oct 15,2012
1
people found
this helpful
this helpful
Erdal Kacar and the other 10 individuals that I have dealt with are some of the very worst in terms of customer service that I have experienced. I have been sytematicaly passed on to others rather than deal with quite simple issuses. I have let my ...
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Jun 14,2012
Jun 14,2012
0
people found
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We are letting a house from the Acorn agency since 2008
Through all that time we never been complained about managing the property by the Acorn
There is about four years so you can imagine that how many house's
issues we may had and get sorted ...
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Jan 05,2012
Jan 05,2012
4
people found
this helpful
this helpful
I worked in the property maintenance section customer service is not their strong point. I was always getting told off for spending to much time talking to one customer (I was trying to resolve issues tenants/landlords had).they have a very very high staff ...
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“Bad lettings management service -ever changing property managers, no continuity. ......”
Dec 05,2011
Dec 05,2011
3
people found
this helpful
this helpful
Bad lettings management service -ever changing property managers, no continuity. Failed to conduct 6 monthly inspection on time . When eventually did, 3 months late, the report was written in such bad english with bad grammar that it was unclear as to whether there was a leak in ...
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Aug 11,2011
Aug 11,2011
4
people found
this helpful
this helpful
I would not recommend to anyone the service from Lewisham Acorn Managed Let Services l have no confidence in this service . This agent correspondence frequently when they want money otherwise they promise to return calls but never do. . This agent has failed to act in ...
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Oct 18, 2012
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I have worked for your company, your customer service is a joke. You clearly do not value your customers or staff. ...
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