0% lettings valuation accuracy
71% lettings fee satisfaction
May 20,2021
May 20,2021
6
people found
this helpful
this helpful
AVOID THIS AGENCY LIKE THE WORST PLAGUE EVER!
(Branch: Notting Hill)
Would highly suggest to avoid this agency ESPECIALLY if you are planning to rent through them. Had the worst possible experience through this agency, leaving both my wife and I stressed out for months on end.
First off, the agency pushed really hard to get us to sign a 3 year contract instead of the standard 1 year contract (this is pre-pandemic, so we signed). Breakout clause could only be triggered after 18months and anything prior to that would cost us close to £11,000!.
In the end, we had to trigger an early termination clause and had to pay £6000+ in rent arrears and other charges. In the end they sent £1000 worth of bogus charges in an attempt to get more out of us. Thankfully, we had taken pictures / documentation of everything in the apartment which saved us that amount.
Throughout the tenure, had the worst experience with the entire agency. Property management team would change every few days, so if you send an email to someone by the team you get a response and you reach back to them they'd change and you start the process again.
I've vacated the property 4 months ago, but still receive calls from the agency for random stuff or vendors trying to get access to the property.
We had to trigger an early termination, because of the pandemic + our family growing which meant we had a change in our financial situation. However, the landlord and the agency could not have been any more inhumane. After almost 6+ months of negotiation we were able to 'CONVINCE' that we needed to trigger the early termination clause.
Probably the only decent person was Shayan Waziri. But the rest of staff is as useless as a glass hammer.
In summary, you'll be better off by going with another agency! Or atleast don't sign a long contract through them.
(Branch: Notting Hill)
Would highly suggest to avoid this agency ESPECIALLY if you are planning to rent through them. Had the worst possible experience through this agency, leaving both my wife and I stressed out for months on end.
First off, the agency pushed really hard to get us to sign a 3 year contract instead of the standard 1 year contract (this is pre-pandemic, so we signed). Breakout clause could only be triggered after 18months and anything prior to that would cost us close to £11,000!.
In the end, we had to trigger an early termination clause and had to pay £6000+ in rent arrears and other charges. In the end they sent £1000 worth of bogus charges in an attempt to get more out of us. Thankfully, we had taken pictures / documentation of everything in the apartment which saved us that amount.
Throughout the tenure, had the worst experience with the entire agency. Property management team would change every few days, so if you send an email to someone by the team you get a response and you reach back to them they'd change and you start the process again.
I've vacated the property 4 months ago, but still receive calls from the agency for random stuff or vendors trying to get access to the property.
We had to trigger an early termination, because of the pandemic + our family growing which meant we had a change in our financial situation. However, the landlord and the agency could not have been any more inhumane. After almost 6+ months of negotiation we were able to 'CONVINCE' that we needed to trigger the early termination clause.
Probably the only decent person was Shayan Waziri. But the rest of staff is as useless as a glass hammer.
In summary, you'll be better off by going with another agency! Or atleast don't sign a long contract through them.
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Latest Reviews
25th Apr 2023
reviewed by 'Chris Landis'
24th Jan 2022
reviewed by 'A dissapointed tenant'
16th Jul 2021
reviewed by 'MARCO ANTONIO DA SILVA'
20th May 2021
reviewed by 'Saad'
27th Oct 2020
reviewed by 'Maria'
21st Jan 2020
reviewed by 'john'
Opening Hours
Address
Dexters
121 Notting Hill Gate
Notting Hill,London
Greater London
W11 3LB
020 7792 2700, 020 7792 0792
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 71% | £425 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 7 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 25,2023
Apr 25,2023
2
people found
this helpful
this helpful
Terrible letting agency, they make renting a living hell. So many issues I cannot even be bothered to go into detail....
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Jun 20, 2023
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(1)
Dear Chris, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team ...
Jan 24,2022
Jan 24,2022
2
people found
this helpful
this helpful
This is the worst property agent I have ever had the displeasure of dealing with. Even though I left their property in the best state possible this company has attempted to withhold my deposit and try to get their tenants to pay for redecoration costs ...
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Jul 16,2021
Jul 16,2021
0
people found
this helpful
this helpful
At first, it was a little complicated because I was with a person without much experience, but later Mrs Lee and Soraya called me they came to my house and solved all the problems.
Now i'm very happy with my flat
One more time thank ...
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Jul 26, 2021
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Dear Marco, Thank you for the 5* All Agents Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Evie Fisher Customer Relations Team ...
May 20,2021
May 20,2021
6
people found
this helpful
this helpful
AVOID THIS AGENCY LIKE THE WORST PLAGUE EVER!
(Branch: Notting Hill)
Would highly suggest to avoid this agency ESPECIALLY if you are planning to rent through them. Had the worst possible experience through this agency, leaving both my wife and I stressed out for months ...
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Oct 27,2020
Oct 27,2020
1
people found
this helpful
this helpful
The quality and good excellent performance of a real estate agency is found in the professionalism agents who attend to us. In my personal case, I would like to thank Miss Francesca's excellent work that stood out for professional and dedication to the highest level. ...
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Nov 10, 2020
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Dear Amelia, Thank you for your 5* review. I am pleased to hear that you have had a great experience with our Francesca and our Notting Hill office and I will ensure your comments are passed onto the team. Kind regards, Sarah Tranter ...
Jan 21,2020
Jan 21,2020
0
people found
this helpful
this helpful
I worked with HOLLIE JASMINE as my agent when I first moved here from US. She was extremely professional and helpful. She also communicated with me on updates on flats and diligently scheduled multiple viewings which is exactly what I needed as a new person ...
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Jan 20,2020
Jan 20,2020
0
people found
this helpful
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Mirjam was extremely helpful during my search, as she proposed all accommodations which generally met my requirements (not an obvious circumstance) and she did help me in the offer process and the signing of the tenancy agreement....
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Nov 11,2019
Nov 11,2019
0
people found
this helpful
this helpful
I thought Mirjam was very nice and helpful.
Albeit obviously it is sometimes not easy to see through between ask price, what agents think what one should bid and what one ends up paying....
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Oct 28,2019
Oct 28,2019
1
people found
this helpful
this helpful
I only write this review to warn others, I do not wanna waste any more time thinking about this agency!...
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Oct 01,2018
Oct 01,2018
6
people found
this helpful
this helpful
Terrible service. First the lettings manager yelled at me because I asked before I signed if they would fix the doorbell / buzzer and get lights put in the stairwell. Now I'm here, it's been weeks and neither is fixed. I asked to have the closet ...
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Jun 01,2018
Jun 01,2018
10
people found
this helpful
this helpful
We put in an offer and told it was accepted so we also paid a deposit to take the property off the market.
After a couple of days, the property could still be found on various websites despite paying close to £1K so we followed ...
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Comment on agent fees
Considering the result, fees seem rather inflated.
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Jun 04, 2018
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(1)
Dear Sir/Madam,
I am very concerned to read your review and we would value the opportunity to discuss this with you. As I am unable to find your details from your feedback, if you could contact me at [email protected] and provide me with more contact details, I would like to look into this matter on your behalf.
Kind regards,
Marilyn
Head of Customer Relations ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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