0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction
Dec 06,2021
Dec 06,2021
1
people found
this helpful
this helpful
We were renting a flat and stayed on it for over 5 years.
I found in general this agency and at least in particular some of the personnel at the New King's Road inefficient, unprofessional and unethical.
In short, they will always find excuses to push responsibility instead of looking proactively to resolve issues. I believe this is toxic symptomatic issue of their culture, starting from the Head of Tenancy Management Hannan Cronin, who most times we liaised with her, came across as opportunistic, not caring about tenants as customers and highly unreasonable; our first property manager Sam Evans, was also pretty inefficient most of the times and every time this was escalated to his manager, we noticed no accountability and little change overall.
Given the amount of choices to rent from, if I found a property I would be inclined to take, but was rented by this agent, unfortunately I would avoid it and would keep looking - their management needs to be changed and intervene to change their corrosive culture.
We rented the the property managed by D&G for over 5 years. Now that we have been on a new property, managed by a new agency, we can see such a MASSIVE difference on the property management and tenancy treatment.
I found in general this agency and at least in particular some of the personnel at the New King's Road inefficient, unprofessional and unethical.
In short, they will always find excuses to push responsibility instead of looking proactively to resolve issues. I believe this is toxic symptomatic issue of their culture, starting from the Head of Tenancy Management Hannan Cronin, who most times we liaised with her, came across as opportunistic, not caring about tenants as customers and highly unreasonable; our first property manager Sam Evans, was also pretty inefficient most of the times and every time this was escalated to his manager, we noticed no accountability and little change overall.
Given the amount of choices to rent from, if I found a property I would be inclined to take, but was rented by this agent, unfortunately I would avoid it and would keep looking - their management needs to be changed and intervene to change their corrosive culture.
We rented the the property managed by D&G for over 5 years. Now that we have been on a new property, managed by a new agency, we can see such a MASSIVE difference on the property management and tenancy treatment.
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Jun 07, 2021
Dear Saul, we are very sorry to hear this. Rest assured we will look into this situation. Please can you email [email protected] with your name and contact details, so we can follow up with you. In the meantime, please accept our best wishes.
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Opening Hours
Address
Douglas & Gordon
41 Paradise Walk
Chelsea,London
Greater London
SW3 4JL
020 7225 1225
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 25% | £2,500 | £4,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 4 | 0 | 0 | 0 | 1 | 0 | 0 |
Areas covered
- SW6
- SW6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 06,2021
Dec 06,2021
1
people found
this helpful
this helpful
We were renting a flat and stayed on it for over 5 years.
I found in general this agency and at least in particular some of the personnel at the New King's Road inefficient, unprofessional and unethical.
In short, they will always find excuses to push ...
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read full review
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Jun 07, 2021
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(1)
Dear Saul, we are very sorry to hear this. Rest assured we will look into this situation. Please can you email [email protected] with your name and contact details, so we can follow up with you. In the meantime, please accept our best wishes. ...
Oct 20,2020
Oct 20,2020
1
people found
this helpful
this helpful
Not recommendable. D&G will overestimate your property to get your custom, once you have signed the Agreement, communication is very poor. They don't answer telephone calls, and reply to emails occasionally. They give you the impression they don't know anything about your property, they ...
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Sep 25,2020
Sep 25,2020
1
people found
this helpful
this helpful
keep your fingers aways from these people
mafia clan under covered and protected by a corrupt system destroying U.K.
never seen such a scammers
everything they do is illegal
they can even kill you while asleep...and I mean in reality
never trust those ...
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Dec 16, 2020
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Hi, I have read your comment and I have had the same experience. They presented 4 fake invoices in order to do a claim in our deposit. I could double checked that the invoices had been counterfeited and I reported the case to the police, but would be good to contact if you had the same experience in order to submit your case too the police. Contact me please if that is the case. ...
Sep 21,2014
Sep 21,2014
2
people found
this helpful
this helpful
This is the worst Managing agent I have ever dealt with. we were paying over 800 per week for a 2 bed flat,
after heavy rain in Jan we had very bad water damage in the property, continuous efforts to get the damage repaired fell on deaf ...
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What agent could do to change your mind?
if the agent had been fair and honest & also repaired the property in a reasonible timeframe and agreed to not increase the rent when the property did not warrent an increase, and also spoke politely and not been constantly argumentative, then we would have been alot happier.Attached Filesnbsp;
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Oct 07,2013
Oct 07,2013
5
people found
this helpful
this helpful
I bought a small studio apartment in Chelsea via D and G. On each of the 2 viewings the agent was very casual and uninterested, once leaving us standing in the lobby of the flat which we were viewing to take a phone call which lasted 5 ...
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What agent could do to change your mind?
I would have preferred a friendlier more human approach.Attached Filesnbsp;
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Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 21/05/2024, 5:02 PM by Ailsa AlexanderComplaints Procedure
No procedure set.
Last updated at 4:02 PM 21/05/2024 by Ailsa Alexander
