100% sales valuation accuracy
96% sales fee satisfaction
67% lettings valuation accuracy
75% lettings fee satisfaction
May 20,2021
May 20,2021
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As a landlord, I let my property through Peter James using their property management service. I cannot believe the way this agency treated me. One of the property managers, * Dixon, is the most combative, unpleasant, aggressive individual I have ever had the displeasure of dealing with in a professional situation. She was incapable of handling the most basic, simplest of queries. The most simple requests turned into complex, off-topic, difficult exchanges. For example, a query about a rent increase for my tenant via * involved 33 emails and lasted six weeks, and still * was unable to reach a conclusion in regards to this very simple matter. In the end, I had to contact my tenant directly which is not something I like doing as a landlord, but it felt like the only option as communication via * was simply not working. My tenant and I reached an agreement regarding the rent increase in five minutes, thus proving how utterly cumbersome and challenging * made a very simple request.
Unprofessionally, * seemed to hold some kind of personal grudge against me, which I found extremely inappropriate. She deeply upset me by raising her voice and shouting at me very aggressively during a recent phone call. During this call, she attacke* bizarrely accused me of 1. Not having informed my tenant my property had sold (my tenant had been fully informed of the transaction and furthermore * claimed my property had sold when in fact, the sale was not complete and at no point had I claimed it was). She essentially accused me of lying or withholding information to my tenant. 2. She accused me of hassling my tenant about leaving when I was quite literally discussing the prospect of my tenant STAYING. 3. She had the sheer nerve to accuse me of selling my flat without informing my buyer that there was a tenant in situ - an act which is clearly illegal and amoral and downright ridiculous. As you can see, not only did * fail to assist in a very simple query, but instead went* to lower her voice and not to shout at me, but she was unable to control her temper. Following the encounter, I was left deeply distressed and shaking. I honestly don't know what * was thinking. Did she think I'd react well to being spoken to like that? It was so extreme and so unprofessional that it hit me like a ton of bricks and I was honestly just completely taken aback and just appalled.
I complained to Peter James but they told me it was '*'s word against mine' and were not particularly apologetic. Furthermore, * refused to apologise and instead had the nerve to claim she had behaved in a 'professional and informative' manner! Under no circumstance was I willing to continue working with a company that subjected me to such horrific shouting and abusive conduct. The incident with * happened on Friday and by Monday I'd transferred my account over to a new lettings agent. Under no circumstances was I willing to continue to have any form of dealing with a company that employs individuals who think it's ok to shout and be abusive towards clients. There was just no way. *'s treatment of me was just something else. It was utterly appalling and I'm still shaken up.
I am taking my complaint against *s poor conduct to the Property Ombudsman and I hope she thinks twice about being abusive to landlords in the future.
There are some nice members of staff, Viraj was professional, but * is appalling - highly incompetent and abusive. Furthermore, Lydia Harrison also had an unreasonable attitude and shouted at me on another occasion. I recorded her and forwarded the recording to her boss, who said it was 'out of character' and waived a month's management fee as a goodwill gesture by way of apology. However, *'s behaviour was even worse - she not only raises her voice but is a nasty, abusive and vicious bully who should be avoided at all costs.
Having previously successfully let my property via Knight Frank and received nothing but a flawlessly professional service, working with Peter James was a truly shocking and stressful experience.
Also, the sales team advised me to get a tenant in while selling my property which was some of the worst advice ever. She now won't leave and I can't sell my home - thanks for that!! The lettings team should have foreseen the potential difficulties of getting a low income tenant to stay at a low rent. She isn't moving out and it looks like I'm stuck with her for a while, meaning I cannot sell - absolute pain. The cherry on the cake of my awful experience with this agency.
Unprofessionally, * seemed to hold some kind of personal grudge against me, which I found extremely inappropriate. She deeply upset me by raising her voice and shouting at me very aggressively during a recent phone call. During this call, she attacke* bizarrely accused me of 1. Not having informed my tenant my property had sold (my tenant had been fully informed of the transaction and furthermore * claimed my property had sold when in fact, the sale was not complete and at no point had I claimed it was). She essentially accused me of lying or withholding information to my tenant. 2. She accused me of hassling my tenant about leaving when I was quite literally discussing the prospect of my tenant STAYING. 3. She had the sheer nerve to accuse me of selling my flat without informing my buyer that there was a tenant in situ - an act which is clearly illegal and amoral and downright ridiculous. As you can see, not only did * fail to assist in a very simple query, but instead went* to lower her voice and not to shout at me, but she was unable to control her temper. Following the encounter, I was left deeply distressed and shaking. I honestly don't know what * was thinking. Did she think I'd react well to being spoken to like that? It was so extreme and so unprofessional that it hit me like a ton of bricks and I was honestly just completely taken aback and just appalled.
I complained to Peter James but they told me it was '*'s word against mine' and were not particularly apologetic. Furthermore, * refused to apologise and instead had the nerve to claim she had behaved in a 'professional and informative' manner! Under no circumstance was I willing to continue working with a company that subjected me to such horrific shouting and abusive conduct. The incident with * happened on Friday and by Monday I'd transferred my account over to a new lettings agent. Under no circumstances was I willing to continue to have any form of dealing with a company that employs individuals who think it's ok to shout and be abusive towards clients. There was just no way. *'s treatment of me was just something else. It was utterly appalling and I'm still shaken up.
I am taking my complaint against *s poor conduct to the Property Ombudsman and I hope she thinks twice about being abusive to landlords in the future.
There are some nice members of staff, Viraj was professional, but * is appalling - highly incompetent and abusive. Furthermore, Lydia Harrison also had an unreasonable attitude and shouted at me on another occasion. I recorded her and forwarded the recording to her boss, who said it was 'out of character' and waived a month's management fee as a goodwill gesture by way of apology. However, *'s behaviour was even worse - she not only raises her voice but is a nasty, abusive and vicious bully who should be avoided at all costs.
Having previously successfully let my property via Knight Frank and received nothing but a flawlessly professional service, working with Peter James was a truly shocking and stressful experience.
Also, the sales team advised me to get a tenant in while selling my property which was some of the worst advice ever. She now won't leave and I can't sell my home - thanks for that!! The lettings team should have foreseen the potential difficulties of getting a low income tenant to stay at a low rent. She isn't moving out and it looks like I'm stuck with her for a while, meaning I cannot sell - absolute pain. The cherry on the cake of my awful experience with this agency.
Comment on agent fees
My property management fee with Peter James was 12.5% plus VAT. The new estate agent who is managing my property charges 5% plus VAT. So not only was the service I received unbelievably poor, but it was also expensive in comparison to other estate agents. (note: the estate agent I transferred to is reputable and local to southeast London too).
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30th Nov 2021
reviewed by 'Sarah and Graham'
20th Oct 2021
reviewed by 'Sacha & Dwayne'
6th Jul 2021
reviewed by 'Zoe and Rob'
Opening Hours
Address
Dexters
1 Stratheden Parade
London
Greater London
SE3 7SX
020 8858 2555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 96% | £260,000 | £840,000 |
| Lettings | 67% | 75% | £550 | £2,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 1 | 7 | 16 | 2 | 11 | 0 | 4 | 1 |
Areas covered
- SE3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 11,2022
Apr 11,2022
0
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Demi and Maria were extremely helpful.
When we were seriously struggling with a platform broker for our mortgage , Demi referred us to a broker who managed to get us a mortgage in a few days … when the process with the platform broker we had initially ...
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Nov 30,2021
Nov 30,2021
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Maria and Demi were professional and responsive throughout our purchase, and did everything they could to help it go through, despite the usual hiccups that can come up....
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Nov 26,2021
Nov 26,2021
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In an exhausting, bewildering and tense experience firstly Demi and then latterly Maria just kept our heads above water. Courteous, efficient and prompt at returning calls (the only ones who were) they were encouraging at all times. Thank goodness for their cheerful support....
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Oct 20,2021
Oct 20,2021
1
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Excellent service received, from start to finish, the initial meeting to value my property Maria was fantastic very knowledgeable and realistic on what we could expect to achieve, we were so impressed that our property sold for the highest price on our Road.
The property ...
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Sep 28,2021
Sep 28,2021
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Excellent service. Great advice and personalised service provided. Takes away the stress of selling.
Maria and Demi are extremely knowledgeable about the local housing market and area.
Highly recommended!!...
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Jul 06,2021
Jul 06,2021
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Maria and team at the Blackheath standard office were great - from arranging the viewings to chasing all parties to ensure the sale was completed on time. They definitely went the extra mile. I would always recommend Peter James estate agents....
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Jul 05,2021
Jul 05,2021
2
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My overall experience with Peter James has been awful. The agent misled us and the landlady was even worse. The agent Dean, was only interested in us making an offer the minute we made an offer all communication went downhill.
We were told the landlady ...
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May 20,2021
May 20,2021
1
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As a landlord, I let my property through Peter James using their property management service. I cannot believe the way this agency treated me. One of the property managers, * Dixon, is the most combative, unpleasant, aggressive individual I have ever had the displeasure of dealing ...
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Comment on agent fees
My property management fee with Peter James was 12.5% plus VAT. The new estate agent who is managing my property charges 5% plus VAT. So not only was the service I received unbelievably poor, but it was also expensive in comparison to other estate agents. (note: the estate agent I transferred to is reputable and local to southeast London too).
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Apr 22,2021
Apr 22,2021
0
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I would like to commend Lydia Harrison for her excellent support and quality of service in the management of our portfolio of properties in the Lee and Hither Green areas. Lydia is always very attentive and responsive and manages the portfolio and the frequent maintenance ...
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Apr 21,2021
Apr 21,2021
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Peter James as agents are nothing short of magnificent.
Having tried others previously, Peter James are a breath of fresh air. Communication and administration is professional and timely.
I feel very comfortable that they manage my properties.
A special mention to Lydia and Mary-Anne who ...
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Apr 21,2021
Apr 21,2021
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A big Thank you to Peter James Blackheath Branch.
Peter James have looked after our portfolio for over 10 years. This last year has been tough for everybody. Despite working from home, shortage of contractors, EICR legislation etc... Mary-Anne and Lydia bent over backwards to retain ...
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Apr 19,2021
Apr 19,2021
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I have let my flat with Peter James with my primary manager being Mary-Ann Dixon for over 10 years. As an agency they have always been very agreeable, professional, thorough and communicative and Mary-Ann in particular has show great dedication, personal loyalty and attention to detail ...
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Apr 12,2021
Apr 12,2021
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Maria didn't find us a house, she found us a home, and I will be forever grateful. Between them, Maria and Demi offer a personal service that considers the need of the vendor and buyer and together orchestrate what you sometimes feel like could be ...
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Apr 06,2021
Apr 06,2021
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We bought our flat through Peter James, with the help of the amazing Demi Moore who was the agent representing the vendor. She was key in moving things along when they got stuck with solicitors on both sides and super responsive with quick replies to ...
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Mar 31,2021
Mar 31,2021
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We just sold our house through Peter James, Blackheath. Our primary contact was Maria and we felt in very good hands. The process with getting the chain moving with regards to other sellers, agents and solicitors was 'involved' shall we say. Maria had great local ...
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Feb 13,2021
Feb 13,2021
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Demi was always so patient with me and happy to help me where she could. She showed understanding towards my concerns and always listened.
Maria was also lovely and went out of her way to help me when I was having a problem with printing ...
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Feb 10,2021
Feb 10,2021
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Demi and Maria recently sold our flat and were both super helpful and professional throughout. All within one of the busiest periods in property sales in years! I would highly recommend them and Peter James. Thank you....
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Feb 08,2021
Feb 08,2021
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Demi and Maria recently helped me sell my flat. They were always very knowledgeable and helpful and always quick to respond to emails and phone calls. Thanks very much to both and Peter James for your support!...
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Jan 18,2021
Jan 18,2021
1
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The worst customer service I have ever experianced from any agent, I am shocked to read any positive reviews regarding Demi and Maria from Peter James in Blackheath Standard, VERY RUDE AND UNPROFESSIONAL I strongly suggest you go to another agent !!!!!!!!!!...
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Mar 06, 2021
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there are similarities between numerous negative recent reviews of my company, Demi and Maria DO NOT deal with lettings for a start, and good luck finding a property any where close to SE3 with a rental of £550 all posted by the same person. ...
Jan 17,2021
Jan 17,2021
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We had a fantastic experience with Peter James during the recent purchase of our new home. Maria and Demi were personable, efficient and great to deal with. I would highly recommend them!...
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Jan 15,2021
Jan 15,2021
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Absolutely brilliant! Demi and Maria guided me through the process of selling my property with great expertise. Demi was with me every step of the way and went over and beyond my expectations. I could contact her anytime and she was always so helpful and ...
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Jan 15,2021
Jan 15,2021
1
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I found this estate agent to be awful in their service, Demi Moore and Maria Nocerino do not return calls and are the most rude when questioned, I found another estate agent in the end John Payne who were great....
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Jan 10,2021
Jan 10,2021
3
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STAY AWAY!!!! from peter james estate agents in Blackheath Standard SE3, I offered on a property which they sold to a preffered buyer or to themselves, they gave me no notice or any feedback what so ever on my offer, and when I questioned them ...
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Mar 08, 2021
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Peter Burchell you know very well what your staff did, if anyone is continuing a barrage of lies and allegations to cover the truth it is you not me, I will not let you fool people with your lies to cover up the facts and your rude staff, you are obviously desperate to cover the truth by trying in vain to have my reviews removed from the internet. I will most definately respond to any manipulation you continue to make against me or my honest reviews regarding your company's bad practices and ext ...
Jan 07,2021
Jan 07,2021
1
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Shocking company to deal with. After experiencing issue after issue with the estate agents from getting literally everything wrong it just became laughable after a while and wanted to move out after 4 months as had enough with the incompetency of the staff there. I've never ...
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Nov 18,2020
Nov 18,2020
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Maria at PJE was my god send seeing me through a nightmare sale for well over a year. Remaining professional, patient and providing expertise and guidance night and day! Went above and beyond and truly cared about creating a hassle free and smooth experience for ...
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Aug 28,2020
Aug 28,2020
2
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Just awful. Agent I dealt with played tenants and landlord off each other and told lies in order to make their job easier. Unfair referencing process that could potentially render people homeless, even with proof of income, savings and previous regular rent payments....
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Jul 27,2020
Jul 27,2020
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To Maria and the Team at Peter James Blackheath,
Just to let you and the Team know l appreciate you very much.
The way you marketed the property was amazing. I was updated on every booking for viewing and given feed back after each viewing. ...
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Jul 01,2020
Jul 01,2020
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THANK YOU TO ALL OF you at Peter James (Jim & Demi) and ESPECIALLY TO MARIA. This is challenging job and I have really appreciated all your work. I will as always recommend others to you and until next time. I am delighted that we have ...
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Jun 30,2020
Jun 30,2020
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Maria and team worked really hard to sell my flat, we were not letting it go for anything less than asking price. The market was on a down turn so they did have to actually sell it as opposed to letting it sell itself. Then ...
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Aug 21,2019
Aug 21,2019
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Just had a really good experience buying a one bed flat in Greenwich through their senior negotiator, Demi Moore. She made things very straightforward, always responded to emails quickly, and went above and beyond, facilitating two extra viewings while the purchase was still in progress. ...
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Aug 23, 2019
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many thanks Dan I hope your all enjoy living there. ...
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Last updated at 10:48 AM 28/09/2021 by Robin Philpot
Best Estate Agent in SE3 
