100% lettings valuation accuracy
85% lettings fee satisfaction
Jan 15,2013
Jan 15,2013
9
people found
this helpful
this helpful
Absolutely shocking treatment.
We were told at a viewing by the estate agent that they would not take our mortgage with HSBC as it takes too long to process and that we would need to go through their financial adviser. We did not put forward an offer because of this. At a later point the property was put back on the market - and she called us. This time we put forward an offer for a flat, however was subsequently informed that we would need to speak to a financial adviser before they would put our offer forward to the vendor. When the financial adviser later called, wanting to 'ensure were had the financials in place' - I informed him that we had a mortgage in principle and that this should be suffice - as we had gone through credit checks with the bank. He still refused, and said I needed to provide him with our financial information. When I asked him if this was legal (as he appeared to want to sell us a mortgage opposed to checking whether we could afford the flat) - he changed his tactic and stated that he would put forward our offer, but would not recommend us to the vendor. Would not recommend for selling or buying!
We were told at a viewing by the estate agent that they would not take our mortgage with HSBC as it takes too long to process and that we would need to go through their financial adviser. We did not put forward an offer because of this. At a later point the property was put back on the market - and she called us. This time we put forward an offer for a flat, however was subsequently informed that we would need to speak to a financial adviser before they would put our offer forward to the vendor. When the financial adviser later called, wanting to 'ensure were had the financials in place' - I informed him that we had a mortgage in principle and that this should be suffice - as we had gone through credit checks with the bank. He still refused, and said I needed to provide him with our financial information. When I asked him if this was legal (as he appeared to want to sell us a mortgage opposed to checking whether we could afford the flat) - he changed his tactic and stated that he would put forward our offer, but would not recommend us to the vendor. Would not recommend for selling or buying!
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Latest Reviews
11th Nov 2024
reviewed by 'Hamed'
5th Oct 2022
reviewed by 'Oksana'
9th Aug 2022
reviewed by 'Noel'
23rd Jun 2022
reviewed by 'Andi'
20th Dec 2021
reviewed by 'L85'
5th Nov 2021
reviewed by 'Michael Marinier'
Opening Hours
Address
Barnard Marcus
262 Muswell Hill Broadway
Muswell Hill,London
Greater London
N10 3SH
0208 4444215
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 85% | £1,150 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 11 | 2 | 0 | 0 | 1 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 11,2024
Nov 11,2024
2
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I had an amazing experience working with Barnard Marcus Muswell hill, especially with Chris as my agent. From the start, Chris was not only incredibly knowledgeable but also genuinely dedicated to finding the perfect home for me. He took the time to understand my needs, ...
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Oct 05,2022
Oct 05,2022
1
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I would like to send a huge thanks to Vicky and Priya for contacting me when I was still abroad and helping to sort out our “new home away from home”. From the first call the trustful relations were established and everything was prearranged for ...
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Aug 09,2022
Aug 09,2022
0
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Vicky contacted me on Tuesday 9th August
I've been looking for properties for the past 3 weeks and by far she's the best estate agent I've ever spoke to Vicky listened to my needs accurately and within minutes sort a property suited to me and my ...
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Jun 23,2022
Jun 23,2022
0
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We would like ta thank Vicky for all her help
She was there in every step off the process helping out
Very friendly all the time !...
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Dec 20,2021
Dec 20,2021
1
people found
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this helpful
Do not use them if you are an inexperienced seller, they did nothing at all to sell my property. I had several viewings, received no feedback and no offers over the course of 4 months. They were negligent, dismissive and unavailable!...
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Nov 05,2021
Nov 05,2021
0
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We would like to thank Vicky and Priya for their help and assistance in managing the process of finding us our new apartment. Priya went the extra mile in terms of service by meeting me on a Sunday morning to collect the keys.
Vicky (Victoria ...
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Jun 15,2021
Jun 15,2021
0
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First time dealing with an agency, and I can say that Barnard Marcus was a good choice.Many thanks to Andrijana, she s too good,very helpful.
100% I recommend ?...
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Jan 17,2021
Jan 17,2021
2
people found
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I just had a very bad experience with them.
So, my best advice is, when you pass in front of a Barnard Marcus agency to rent a property, turn your head and take a walk to the other side....
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Sep 26,2020
Sep 26,2020
0
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Excellent, friendly and professional approach by both Moona and James. Thank you for helping us to find a property in such a short time....
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Sep 24,2020
Sep 24,2020
0
people found
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Mouna helped me find a fantastic flat immediately, without pushiness or the hard sell. Her friendliness was very welcome. She and James then helped me sort the details in record time. They were professional, efficient and always helpful. I can't thank them enough. The whole ...
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Aug 31,2020
Aug 31,2020
0
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As a first time renter the team at Muswell Hill were exceptional in helping me understand the whole process and made moving house very easy. The team answered all my silly questions and made me feel very at ease! I now live in a beautiful ...
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Aug 13,2020
Aug 13,2020
0
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Excellent service! James and Mona was always very helpful I could ask a better service, they are a very good team I couldn't find it any better. thank you ! Well done guys...
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Apr 02,2020
Apr 02,2020
0
people found
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Get someone other than Mouna to deal with you. Contacted them for 3 days saying i wanted to put a deposit down and when mouna the lettings manager finally got back to me (after ignoring 3 calls over 3 days) she had let the property out.
Incompetent and ...
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Mar 13,2020
Mar 13,2020
0
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Good service sold out problem fast and they try to help specially Mona she is amazing I m very happy and I moved new place thanks Barnard Marcus Muswell hill...
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Dec 13,2018
Dec 13,2018
0
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Wonderful team and excellent service. Since we view the flat whit Robert to all the checks whit Priya and all the team be really supportive and understanding to all our request. Can't ask better service....
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Comment on agent fees
Good
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Dec 10,2018
Dec 10,2018
0
people found
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Priya and Robert have just successfully let our property, a three bedroom flat in Muswell Hill. We found them to be professional, sympathetic, dynamic and supportive as they worked tirelessly around the clock to let this property in a very difficult climate. They always kept ...
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Comment on agent fees
good
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Nov 13,2018
Nov 13,2018
0
people found
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Priya and Robert worked extremely hard and diligently to find new tenants for our 2 bed flat. Nothing to complain about. Kept me updated on progress and found good tenants....
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Comment on agent fees
The fees charged were fair and inline with other agents.
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Apr 28,2018
Apr 28,2018
0
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reiss stewart .. thank you for every thing you were very very helpful and i am pretty sure your company must be proud of you... many thanx...
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Comment on agent fees
if you reduce it would be better
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Apr 29, 2018
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Many thanks for reissue Stewart... I am pretty sure that your company is very proud of you ...
Jan 03,2018
Jan 03,2018
4
people found
this helpful
this helpful
Never ever going to do business with BM ever again & will warn all friends/family to avoid. I have never felt so abandoned as a client with issues going on in the flat since prior to us moving in. I was told a freezer would ...
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Comment on agent fees
Not worth a single penny of the fees at all, I would rather pay quadruple of these fees if it meant having some form of customer service/care
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Jan 22,2015
Jan 22,2015
3
people found
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Brought a property through them, offer accepted, agent pressured us to use their mortgage broking agent, pressured us to get all documentation agreed, sent us nothing saying offer accepted and then used us to bid up another offer and guzumped us all over the xmas / ...
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What agent could do to change your mind?
Be open and honestAttached Filesnbsp;
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Jan 15,2013
Jan 15,2013
9
people found
this helpful
this helpful
Absolutely shocking treatment.
We were told at a viewing by the estate agent that they would not take our mortgage with HSBC as it takes too long to process and that we would need to go through their financial adviser. We did not put forward ...
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May 15, 2013
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[[EDIT ORIGINAL START]]
We put in the highest offer for a house but were later told that our offer was put the vendor as "non procedable" because we were not willing to put our mortgage through them. Even though we were chain free with all the funds in place they did not recommend us! Instead the house was sold to a couple who did get their mortgage through BM. The Branch Manager pockets a nice £1000 everytime this happens - highly illegal and unethical. She and BM branch should be ashamed ...
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We put in the highest offer for a house but were later told that our offer was put the vendor as "non procedable" because we were not willing to put our mortgage through them. Even though we were chain free with all the funds in place they did not recommend us! Instead the house was sold to a couple who did get their mortgage through BM. The Branch Manager pockets a nice £1000 everytime this happens - highly illegal and unethical. She and BM branch should be ashamed of themselves. As a business they are awful and individuals even worse!
[[EDIT ORIGINAL END]]
We put in the highest offer for a house but were later told that our offer was put the vendor as "non procedable" because we were not willing to put our mortgage through them. Even though we were chain free with all the funds in place they did not recommend us! Instead the house was sold to a couple who did get their mortgage through BM. xxxx highly xxx unethical. xxx BM branch should be ashamed of themselves. As a business they are awful and individuals even worse!