75% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
63% lettings fee satisfaction
Jan 12,2013
Jan 12,2013
92
people found
this helpful
this helpful
I would advise anyone to stay away from this suit-and-tie company and keep looking elsewhere, even if the property is tempting. They are the less transparent agent I had to deal with so far (along with suit-and-tie Keaton's probably)
I am very thankful to allgents site for finding out beforehand what I could expect from Dexter's.
We were lucky to check the reviews on this site the day before we gave them an offer for a property in south London, so at least we were ready for what was going to come next. The offer was considered literally 'generous', as it was just a few pounds away from the asking price. However things started to go wrong when they explained their requirements, mainly that we should sign a 20 to 24 month contract with a breaking clause, because the landlady wanted "long-term tenants" (who does not??- we also want to be comfy there, but you cannot predict the future). The breaking clause would force us to pay 20% of the remaining rent independently of whether we could find someone else to replace us at the property, or even the amount of time we had been in the property for - i.e if we break the contract on the 7th month, we pay 20% of the remaining 13 months rent even if we or them find someone else to replace us!
I cannot believe that they can even get away with this sort of conditions from a legal point of view, but it seems that estate agents can impose as many abusive clauses as they like. We obviously said that we would not sign anything longer than 12 months and that we were very unhappy about the conditions of the breaking clause.
The icing on the cake came when they asked me -through the phone and before signing anything! -for a credit card number to prove that I was a committed prospect tenant. I objected to this and they clarified that they would not be taking any money nor carrying out any credit checks, but it was just to prove my commitment to the landlady. I explained again that if they were not planning to do anything with those credit card details there was no reason for me to provide them and it would not make any difference. They told me that not giving them would be a deal breaker, so I insisted that I would not give that information no matter what until we could sign something on paper, since I was not even their customer yet. Finally they said they would still present the offer to the landlady. He then didn't get back to me.
We found another flat with more reasonable people.
They did not have a clear idea of what furniture was going to stay in the property and rushed us through the viewing once they saw that we were talking to the current tenants. I would advise anyone to stay away form these very dodgy estate agents.
I am very thankful to allgents site for finding out beforehand what I could expect from Dexter's.
We were lucky to check the reviews on this site the day before we gave them an offer for a property in south London, so at least we were ready for what was going to come next. The offer was considered literally 'generous', as it was just a few pounds away from the asking price. However things started to go wrong when they explained their requirements, mainly that we should sign a 20 to 24 month contract with a breaking clause, because the landlady wanted "long-term tenants" (who does not??- we also want to be comfy there, but you cannot predict the future). The breaking clause would force us to pay 20% of the remaining rent independently of whether we could find someone else to replace us at the property, or even the amount of time we had been in the property for - i.e if we break the contract on the 7th month, we pay 20% of the remaining 13 months rent even if we or them find someone else to replace us!
I cannot believe that they can even get away with this sort of conditions from a legal point of view, but it seems that estate agents can impose as many abusive clauses as they like. We obviously said that we would not sign anything longer than 12 months and that we were very unhappy about the conditions of the breaking clause.
The icing on the cake came when they asked me -through the phone and before signing anything! -for a credit card number to prove that I was a committed prospect tenant. I objected to this and they clarified that they would not be taking any money nor carrying out any credit checks, but it was just to prove my commitment to the landlady. I explained again that if they were not planning to do anything with those credit card details there was no reason for me to provide them and it would not make any difference. They told me that not giving them would be a deal breaker, so I insisted that I would not give that information no matter what until we could sign something on paper, since I was not even their customer yet. Finally they said they would still present the offer to the landlady. He then didn't get back to me.
We found another flat with more reasonable people.
They did not have a clear idea of what furniture was going to stay in the property and rushed us through the viewing once they saw that we were talking to the current tenants. I would advise anyone to stay away form these very dodgy estate agents.
What agent could do to change your mind?
They should have shown us the property properly, show a genuine interest in us as customers, not asking for credit card details and be far more flexible with the conditions.Attached Filesnbsp;
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Latest Reviews
12th Feb 2021
reviewed by 'Monika'
30th Aug 2020
reviewed by 'tash'
24th Oct 2019
reviewed by 'Christopher'
23rd Oct 2019
reviewed by 'Peter'
8th Oct 2019
reviewed by 'Lisa'
Opening Hours
Address
Dexters
174 Lavender Hill
Battersea,London
Greater London
SW11 5TG
020 7350 1300
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £0 | £0 |
| Lettings | 100% | 63% | £1,800 | £3,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 2 | 7 | 2 | 1 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 12,2021
Feb 12,2021
1
people found
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this helpful
THEY PUT ME IN DEPTS AND CHANGED CONTRACT 3 TIMES
Price was agreed one last day when needed move out they changed contract with price increase and I was with luggage already to move in as agreed so was forced to signed contract with price increase ...
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Feb 16, 2021
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Dear Monika, I understand that this matter is currently being dealt with by the office and I am hopeful we will be able to resolve this for you. Kind regards, Sarah ...
Aug 30,2020
Aug 30,2020
2
people found
this helpful
this helpful
I am refusing to rent from any landlords that use Dexters. My experience renting with Bettersea Dexters was absolute awful. First of all staff does not seem to talk to each other and there is an extremely high turn over rate, meaning you will most ...
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Oct 24,2019
Oct 24,2019
0
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Excellent service. Very knowledgeable and friendly agents. Really super helpful with the renting out of my property. Can't fault them at all....
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Oct 23,2019
Oct 23,2019
0
people found
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I have used Dexters as a Landlord to let property for a number of years and have found them to be first class, not only in securing the initial letting but as is often the case, sorting out all the details, major and minor, before, ...
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Oct 08,2019
Oct 08,2019
0
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Dexter’s new office on the corner of Northcote Road/St John’s Road have been excellent - particularly Millie, who has been extraordinarily efficient....
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Jun 13,2018
Jun 13,2018
0
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Dexters were managing agent on my previous property, they were helpful and courteous. Recently dealt with Lauren who was excellent. I would recommend....
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Jun 19, 2018
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(1)
Dear Lucy,
I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Battersea Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future.
Kind regards
Marilyn
Head of Customer Relations ...
Dec 12,2017
Dec 12,2017
0
people found
this helpful
this helpful
Very impressed by Dexters Battersea. High energy, efficient, positive attitude, always accessible and friendly team. Would not hesitate to recommend them further....
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Feb 12, 2018
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Dear Louise,
Thank you for your review regarding your experience with our Battersea Office. I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jun 17,2017
Jun 17,2017
0
people found
this helpful
this helpful
Friendly and helpful from start to finish when we purchased our house. Took the time to return our calls and follow up on our questions. Particularly grateful to Nicole for all her help once we had put the offer in. Georgia was also really helpful ...
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Comment on agent fees
NA
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Jun 19, 2017
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Dear Sir/Madam,
Thank you very much for your great review regarding our Battersea Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Apr 19,2017
Apr 19,2017
1
people found
this helpful
this helpful
Lauren has been working for us for almost one year. I am very happy with her service. She has good communication skill and builds good relationship with our tenants....
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Comment on agent fees
Reasonable
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Jan 05,2017
Jan 05,2017
1
people found
this helpful
this helpful
I have an excellent experience with Laura and team during the sale of my flat off Lavender Hill. Great communication, expert knowledge and maximised the price during the short sales process. The exchange and completion process was extremely smooth with good communication throughout. Ian...
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Comment on agent fees
Competitive
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Jan 09, 2017
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Dear Ian,
Thank you very much for taking the time to leave your review regarding your experience with our Battersea office.
I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations. ...
Jun 16,2016
Jun 16,2016
57
people found
this helpful
this helpful
Just Don't!
Unfortunately the worst decision in my adult life was to go through Dexter's. Useless/ Unhelpful/ disappointing/ Poorly assisted throughout.
Have since recommended landlords/ ladies not to use.
Awful representation of the profession.
Cant say many worse things whilst holding my tongue.
Just don't ...
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Jun 24, 2016
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Battersea Office. I am Head of Customer Relations and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
“lovely when looking around and then terrible! Aggressive, incompetent, untruthful ......”
Jul 07,2015
Jul 07,2015
114
people found
this helpful
this helpful
lovely when looking around and then terrible! Aggressive, incompetent, untruthful and generally incredibly unpleasant. I would NEVER use them again and would advise all of my friends against it. They are so aggressive i can't even go into details. Horribly upsetting to deal with....
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Aug 07, 2015
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Battersea branch. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Mar 17,2015
Mar 17,2015
125
people found
this helpful
this helpful
I found this company to have the wrost internal communcations I have ever had!
I arranged to view one flat with one agent. Then got spammed by two others about possible other properties that were the same listings.
I then cancelled the viewing with the ...
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Apr 24, 2015
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch. I am the Customer Services Manager and I wondered if I could be of any further assistance?
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Sep 02,2013
Sep 02,2013
103
people found
this helpful
this helpful
This was without a doubt the WORST agency I have ever dealt with, and in my time in London, I have dealt with at least 4/5 others. They are horribly and inexcusably impolite, unprofessional, and immoral. They make all kinds of promises to try and get ...
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Oct 02, 2013
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am Head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Asma ...
Feb 19,2013
Feb 19,2013
0
people found
this helpful
this helpful
I have rented property through Dexters over the last 2 years and have found the servcie to be excellent. Rob at the Clapham offcie is a criedit to the comany and I would reccomend his servcies to anyone looking to let out or rent a property. ...
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Feb 02,2013
Feb 02,2013
92
people found
this helpful
this helpful
The most unethical estate agents I have come across, and that is saying something for a profession with an already tarnished reputation. On the first day they came to value the property I was renting and moved my personal property around without any permission. As ...
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Feb 12, 2013
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise ...
Jan 12,2013
Jan 12,2013
92
people found
this helpful
this helpful
I would advise anyone to stay away from this suit-and-tie company and keep looking elsewhere, even if the property is tempting. They are the less transparent agent I had to deal with so far (along with suit-and-tie Keaton's probably)
I am very thankful to allgents ...
read full review
read full review
What agent could do to change your mind?
They should have shown us the property properly, show a genuine interest in us as customers, not asking for credit card details and be far more flexible with the conditions.Attached Filesnbsp;
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Jan 14, 2013
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
I will look forward to hearing from you.
Louise