100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Feb 12,2021
Feb 12,2021
2
people found
this helpful
this helpful
On the 2nd of February 2021 at 1pm their Head of Office conducted a valuation at my property.
A week later on the 10th February I had NOT received the valuation so phoned the office to chase it up. I was told the Head of Office will be informed and a valuation will follow shortly.
The next day I received an email from Head of Office (without the valuation attached) presumptuously stating:
"On this occasion and with the strategy that you outlined for this particular instruction of yours, we won’t be interested in marketing the property with that many multiple agents"
His email went on further to state: "however due to the high level of marketing we provide to clients and the brand we represent, we would prefer to step back on this one"
I am no expert but the Head of Office refusing potential business due to multiple agents is outrageous!
I received a phone call from the Head of Office following my verbal complaint to the branch NOT trying to rectify the assumptions he had made but to justify them!
From my point of view, the moment I did NOT receive the valuation but instead received an email declining my property based on assumptions made I lost all faith in Winkworth Crystal Palace and their ability to provide a suitable service for me or anyone not wanting to make them sole agents.
The purpose of my negative review is to highlight the type of person managing Winkworth Crystal Palace.
A week later on the 10th February I had NOT received the valuation so phoned the office to chase it up. I was told the Head of Office will be informed and a valuation will follow shortly.
The next day I received an email from Head of Office (without the valuation attached) presumptuously stating:
"On this occasion and with the strategy that you outlined for this particular instruction of yours, we won’t be interested in marketing the property with that many multiple agents"
His email went on further to state: "however due to the high level of marketing we provide to clients and the brand we represent, we would prefer to step back on this one"
I am no expert but the Head of Office refusing potential business due to multiple agents is outrageous!
I received a phone call from the Head of Office following my verbal complaint to the branch NOT trying to rectify the assumptions he had made but to justify them!
From my point of view, the moment I did NOT receive the valuation but instead received an email declining my property based on assumptions made I lost all faith in Winkworth Crystal Palace and their ability to provide a suitable service for me or anyone not wanting to make them sole agents.
The purpose of my negative review is to highlight the type of person managing Winkworth Crystal Palace.
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Latest Reviews
22nd Oct 2021
reviewed by 'Mrs'
12th Feb 2021
reviewed by 'Fil'
15th Jan 2021
reviewed by 'Fabio Morello'
2nd Nov 2015
reviewed by 'ACS'
21st Aug 2010
reviewed by 'Rafael'
Opening Hours
Address
Winkworth
46 Westow Hill
Crystal Palace,London
Greater London
SE19 1RU
020 8655 9530
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £1,050 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 22,2021
Oct 22,2021
1
people found
this helpful
this helpful
After not finding a suitable place to live for nearly three months, I walked into Winkworths in despair and met Jesse Oteri who changed that all around. Within 24 hrs he sent me details of a beautiful property which he worked diligently , to a high standard ...
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Feb 12,2021
Feb 12,2021
2
people found
this helpful
this helpful
On the 2nd of February 2021 at 1pm their Head of Office conducted a valuation at my property.
A week later on the 10th February I had NOT received the valuation so phoned the office to chase it up. I was told the Head of Office ...
read full review
read full review
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Feb 18, 2021
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(1)
Hi Fil,
We're obviously disappointed to hear of your experience here. Alex has been working with you to find out what's happened, and we're looking forwards to resolving this for you. ...
Jan 15,2021
Jan 15,2021
1
people found
this helpful
this helpful
Being in the process of selling my property I have approached different estate agents in C.palace. I was lucky to Alex, the branch manager of Winkworth in CPalace. Straight away I knew I would have received a top level service. In reality the all ...
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Jun 15, 2021
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It was an absolute pleasure to work out as well Mr Morello. The property market can be challenging at times. Working with clients like you make it worthwhile. Please stay in touch. ...
Nov 02,2015
Nov 02,2015
7
people found
this helpful
this helpful
We went to view the property we are now living in back in August. It was in an appalling state of disarray - stickers on walls, writing, dirt everywhere, stains and paint on carpet. They clearly had not been keeping on top of the management ...
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Jun 15, 2021
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(1)
This comment predates the new management’s tenure. We would be glad to assist further in the future. Our team Lettings Team just one the Gold Award for Best Lettings Agent 2021. Please get in touch! ...
Aug 21,2010
Aug 21,2010
8
people found
this helpful
this helpful
I've contacted Winkworth's Crystal Palace branch in order to book a viewing at a property I was willing to buy as I even had the budget for it and would've probably put an offer (if I would've managed to visit it) but it took the ...
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Jun 15, 2021
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Dear Sir,
We don’t have a Mr Ryan working for us. Please make contact with the branch directly, so we can investigate. It may you’ve confused agencies, which happens.
Kind regards, ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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We're obviously disappointed to hear of your experience here. Alex has been working with you to find out what's happened, and we're looking forwards to resolving this for you.